Healthshare Diagnostics - Ratings and reviews
Reviews
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Review titled Let’s you down
Rated 3 stars out of 5
by Terry - Posted on 10 April 2024
Was phoned to book an appointment for a ultrasound scan, lady booked it for me, waited in pain for the scan for 3 weeks and today 2 days before the scan I was phoned to be told the appointment had been cancelled, the reason being that the person doing the scan was not “qualified” to do the scan that I needed, now got to wait for another 3 weeks for scan as there fully booked, very angry about this as they must of known when booking this that there staff are not qualified, the NHS gets a bad name without another company who are helping them out let them down
Visited April 2024
Review titled Healthshare Diagnostics
Replied on 11 April 2024
Dear Terry, thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best care at all times, so we are disappointed that we have not achieved this. We would however, like to apologise for your recent experience of appointment cancellation, we do understand how frustrating this must have been for you. I have now passed this on to the complaints manger for the clinic that you were due to attend to bring this to their attention Thankyou for brining this to our attention and once again I am sorry for what has happened to you. Best regards Healthshare Group
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Review titled unprofessional employee
Rated 2 stars out of 5
by Daniel - Posted on 13 March 2024
The appointment team dropped the call in the middle of the call and didn't bother to call again. no appointment booked, a waste of time. very unprofessional. This is with a male person at 9:24am on 13 March
Visited March 2024
Review titled Healthshare Diagnostics
Replied on 14 March 2024
Dear Daniel. Thank you for providing us with your feedback. We are sorry to hear that you experienced difficulties with your call on the 13 March and apologise how frustrating this would have been. To enable us to correct this can you please let us know some details about yourself so we can arrange for the appointment team to call you back. Please email pals@healthshare.org.uk with comment reference number: 1778355. We thank you for letting us know. Best regards Healthshare Group
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Review titled Aylesbury clinic based in Berrycroft
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I arrived to my ultrasound appointment 15 minutes early. After my appointment was running 30 minutes late I found out that there was another gentleman who had been waiting for 1 hour and 15 minutes. Shortly after this an assistant came out and took each patient’s name and appointment time. I asked her how many people are in front of me and she sighed then said “I don’t know. We are having trouble with our system”. Then closed the door. The assistant then called through another patient that had his appointment after the gentleman who had been waiting the longest. Afterwards she then called my name and I proceeded to enter the room and the gentleman who had been waiting the longest then said “well what about me!”. It was then clear to me that there was only one sonographer seeing patients. Once I was called through i explained that if there was an issue with the system which is used to see patients then the waiting room should be notified, apologised to and given a rough estimate as to how far behind they will be running with appointments. Once I placed myself onto the bed I was not given anything to cover myself so I torn some of the bed roll off to cover myself. The sonographer introduced himself and his assistant then confirmed my details. The sonographer then explained that an internal probe would be needed. I asked where the probe was and he reached under the laptop and pulled out the transducer which had the cord wrapped around it. I asked how they are cleaned and he informed me that they use tristel and then afterwards he would then apply gel. I refused to continue because no probe covers were available
Visited February 2024
Review titled Healthshare Diagnostics
Replied on 07 March 2024
Dear Patient, thank you very much for taking the time to provide feedback about your ultrasound appointment at Aylesbury Berrycroft Health Centre. We are very sorry you were not notified at the time that the clinic was running late. We have escalated this as a learning point to the team. We understand how frustrating this must have been for you on the day of your appointment. We are disappointed that we did not meet your expectations. To allow us to look into this further please can you contact us back with the date you attended and your name to pals@healthshare.org.uk quoting reference number 1766271. Best wishes Healthshare group
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Review titled Duty of Care does not exist
Rated 1 star out of 5
by Michael Fletcher - Posted on 20 February 2024
I've been in pain since May 23., the GP has been giving me painkillers since then with no effect, I have finally got an ultrasound scan only to be cancelled 24hrs before by Healthshare due to 'staff training'. Disgusted with their lack for 'duty of care' I tried to contact them via the phone number left with their text, but that also was a complete and utter waste of time.I can only think their training is 'how to avoid working'. Once companies like Healthshare Diagnostics win a contract from NHS, patient neglect is rife. They will have an automatic reply for complaints and that must be their staff training, which button to press on the keyboard.
Visited February 2024
Review titled Healthshare Diagnostics
Replied on 20 February 2024
Dear Mr Fletcher, Thank you very much for taking the time to provide feedback about your ultrasound cancellation. I have looked into this and understand that Harwood Medical Centre, Bolton where you were due to attend for your ultrasound appointment was closed for GP staff training. We were notified of closure by the medical centre without much notice and had to cancel our clinics inconveniencing our patients who had appointments booked in. We are very sorry about this and understand how frustrating this must be for you. We strive to deliver the very best care at all times, so we are disappointed that we have not achieved this. Clinics are only cancelled, and appointments changed as a last option when circumstances are beyond our control. We are keen to learn from all feedback that we receive from our patients, and we intend to follow this up with the practice to minimise this occurring in the future. We do hope that your new appointment date in March meets your expectations and the high standards that we set for ourselves. Best regards Paula Chappell, Quality Improvement Lead
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Review titled Poor communication & access
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
I waited 2 months to receive an appointment by the anticipated date. No confirmation letter received Calling the number on the Nhs app . Results in a message in a change of phone number . Spent over 30 minutes on hold waiting to check details if pre scan preparation. On the day the clinic had a scribbled list of appointment names & times! The nurse couldn’t read it! So unprofessional The scan was professional. Thank goodness.
Visited January 2024
Review titled Healthshare Diagnostics
Replied on 01 February 2024
Thank you for providing us with your feedback. We are sorry to hear that you experienced difficulties receiving your appointment and apologise how unsettling this was for you. We would like to use your feedback to minimise this happening in the future. To enable us to correct this can you please email pals@healthshare.org.uk with comment reference number: 1752928. This will help us to look into what happened and improve the details we send out by letter or by text message. We thank you for letting us know. Best regards Healthshare Group
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Review titled Lacking Duty of Care and Candour
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Took them at least 2 weeks of my GP and I chasing them to book an appointment. The male on the phone was rude and got defensive when I mentioned the whole system being inefficient and wasn't listening when I mentioned I can't take a day off this month. Kept giving me dates for the same month and made up like I was being difficult. Not to mention the lack of transparency and the amount of times my questions were ignored afterwards. They were very awkward with disclosing even basic things like the name of the professional who will be checking me, I had to ask them at least 3 times for this, same goes for any training they've received.
Visited May 2023
Review titled Healthshare Diagnostics
Replied on 18 May 2023
Thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best care at all times, so we are disappointed that we have not achieved this. We would however, like to apologise for your recent experience of booking an appointment and lack of transparency. We do understand how frustrating this must have been for you. We are keen to learn from all feedback that we receive from our service users and we would like to be able to look into this further for you. If you would like us to do this, please email pals@healthshare.org.uk with comment reference number: 1549103. We do hope that any future care that you receive meets your expectations and the high standards that we set for ourselves. Best regards Healthshare Group
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Review titled room for improvement
Rated 1 star out of 5
by championboy - Posted on 02 September 2023
St Charles Centre - very haphazard but well set out gym with assistants who don't ask anything about why you are there or what problems you may have - they just point to the numbered exercises and tell you to do what you think is best for your condition.
Visited May 2023
Review titled Healthshare Diagnostics
Replied on 04 September 2023
Thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best care at all times, so we are disappointed that we have not achieved this. Its disappointing to hear you did not find the class to be engaging. We would like to apologise for your experience and are keen to learn from your feedback and to look into further for you. Please can we ask you to email pals@healthshare.org.uk with comment reference number: 1640865. We do hope that any future care that you receive meets your expectations and the high standards that we set for ourselves. Best regards Healthshare Group
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Review titled Bad practice
Rated 1 star out of 5
by Melvin - Posted on 13 February 2023
I have been referred by my doctor for a ultrasound I have phoned 3 times to be told I'm still waiting to be vetted Why do I need to vetted in the first place if my doctor as referred me
Visited February 2023
Review titled Healthshare Diagnostics
Replied on 15 February 2023
Dear Melvin, Thank you for providing your feedback. We are very sorry for the inconvenience this is causing you. We would like to investigate your ultrasound referral so we can see what is causing the delay. Referrals from NNUH all go via bypass vetting as these referrals have already been vetted by a sonographer at hospital. To enable escalation please can you email pals@healthshare.org.uk with comment reference number: 1485432, your full name and the name of the GP surgery that has referred you. You will be contacted directly with an update on your referral. Kind regards Healthshare Group
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Review titled Worst time management very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
I had an appointment for 14:40, I came 14:30 and went to the reception to sign in and was told I wasn’t on the list as the healthshare diagnostic only renting a room in the clinic. I was told to wait for someone to come for me. I sat there waiting for almost an hour without being attended. I called the customer service and was told that my appointment was cancelled and reschedule for the 28/02/2023 which is a month away. This was done without my knowledge. No letters or email was sent to me. I told them I have traveled all the way from Edinburgh to nottingham just for this appointment. This has incurred cost on me and it’s very unfair. They seem to careless about anything. This experience really hurt me as it was totally unnecessary for a pregnancy woman going through complications to go through something terrible like this. I wouldn’t recommend Healthshare diagnostic to anyone.
Visited January 2023
Review titled Healthshare Diagnostics
Replied on 08 February 2023
Thank you for providing your feedback. We are sorry to hear you have experienced disappointment within our service. We would like to look into what has happened, to enable us to do this please email pals@healthshare.org.uk with comment reference number: 1476217-1, your name and the name of the clinic you attended. We look forward to hearing from you. Best wishes Healthshare Group
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Review titled Useless!
Rated 1 star out of 5
by Glonus Machado - Posted on 12 October 2022
I had an Ultrasound scan and the report has not yet been sent to my GP(apparently the technician hasnt signed off my report). It has now been almost 2 months after various calls/emails that I am still waiting and cant get further treatment without this report. What a waste of time and NHS money!
Visited August 2022
Review titled Healthshare Diagnostics
Replied on 09 February 2023
Dear Glonus, we are very sorry to hear this and apologise for not responding back to you. If you would like to discuss further please email pals@healthshare.org.uk with your full name and the name of the clinic you attended so we can look into what happened. Best regards Healthshare Group