Reviews

Displaying 1 to 1 of 1

1. Review titled Really disappointing

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 01 November 2022

   I was signposted to this service by the mental health first contact at my GP practice. I self referred and was quickly contacted and offered an appointment the same week! This is where the good service ends. I had my telephone assessment, talked for an hour about my issues and how they affect me. I have had depression and anxiety since 2012. On medication. Having a tough time lately. How I have suicidal thoughts, intrusive thoughts of self harm, no one I can talk to and nothing that I can name that would stop me. I was told the well-being practitioner who undertook my assessment would discuss my case with their supervisor and call me early the next week with a plan. I finally get a call on the Friday of the week after, a voicemail and an emailed letter saying I was discharged by the service. He called me again on the Monday to discuss the letter and ask my thoughts. I told him it was inappropriate and invalidating. He told me that the service is really only for people with anxiety and mood disorders. He told me to feel free to re-refer myself if my goals change. I wouldn’t recommend this service to anyone with mental health issues.

   Visited October 2022

   Report as unsuitable

   Review titled Brighton and Hove Wellbeing Service

   Replied on 03 November 2022

   Dear Patient, I am really sorry to hear that you were not satisfied with the service that you received. To understand your specific circumstances and why this decision was made we would need to gather more information about your contact with the service. If you would like to contact us to discuss your experience, you can send an email to brightonwellbeing@spft.nhs.uk or call 0300 002 0060 if you would like to speak to a clinical lead about your concerns. Brighton and Hove Wellbeing Service

   Report as unsuitable

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