Integrated Care 24 Ltd - Ratings and reviews
Reviews
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Review titled Frightening
Rated 3 stars out of 5
by Anonymous - Posted on 15 June 2023
On 6th I was called from this number regarding a blood test I had earlier in the day .the time was 11.10pm .asked if I was taking medication and I need to contact my doctor first thing in the morning .I am 81 years old this call scared me and I was unable to sleep . Why were they calling me and not the surgery
Visited June 2023
Review titled Integrated Care 24 Ltd
Replied on 28 June 2023
Dear Sir/Madam, sorry to hear that your experience didn't match your expectations. We would welcome the opportunity to review your contact with our service and provide you with some answers. If you could email further information to complaints.ic24@nhs.net we can look into your case further. Thanks Natalie
Provided by Care opinion
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
Called 111 who deemed i shpuld speak to a out of hours within 2 hrs and potentially go a&e if i got worse etc, waited 4 hrs for a really rude dr tell me my syptoms were due to a panic attack (didnt know panic attcks lasted 12 hrs with only a brief period of worry) and that if i was worried about my iron levels to get them checked monday... not sure if anyone can get a blood test that quick the way things are currently.... i tried to get some sleep and woke after a hr feeling worse meaning a trip to a&e, if i had known what the dr was gonna be like id of gone a&e sooner rather than wait to almost keeling over, really not happy
Visited June 2023
Review titled Integrated Care 24 Ltd
Replied on 28 June 2023
Dear Sir/Madam, sorry to hear that your experience didn't match your expectations. We would welcome the opportunity to review your contact with our service and provide you with some answers. If you could email further information to complaints.ic24@nhs.net we can look into your case further. In the meantime, I hope you are feeling better Thanks Natalie
Provided by Care opinion
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2023
I waited almost 24 hours for a callback from a doctor after contacting NHS 111 and being advised I would need to speak to a doctor. I understand the service is busy, but I think this is an unacceptable length of time to wait. The service could make use of other practitioners i.e. advanced nurse practitioners, advanced paramedic practitioners, and clinical pharmacists who can diagnose and prescribe medications as needed. The doctor I spoke to was quite patronising towards me like I didn't have a good understanding of my chronic illness and what symptoms may indicate a worsening of my condition.
Visited May 2023
Review titled Integrated Care 24 Ltd
Replied on 06 June 2023
Dear Sir/Madam, sorry to hear that your experience didn't match your expectations. We would welcome the opportunity to review your contact with our service and provide you with some answers. If you could email further information to complaints.ic24@nhs.net we can look into your case further. In the meantime, I hope you are feeling better Natalie
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Kathleen schiavi - Posted on 16 May 2023
Had to ring 111 on a Sunday afternoon as my symptoms worsened. By 9pm I had been seen by a doctor, and given all the medication I needed. This was without the need for a prescription. It took the doctor less than two minutes to provide me with everything I needed.
Visited May 2023
Review titled Integrated Care 24 Ltd
Replied on 06 June 2023
Dear Sir/Madam Thank you for taking the time to send us such lovely feedback. I hope you are now feeling better Best wishes to you Natalie
Provided by Care opinion