Springfield Hospital - Ratings and reviews
Reviews
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Review titled Very well cared for
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
All the nursing staff were very attentive, caring and quick to respond when called. Everyone was very friendly. Prior to the operation the anaesthetist visited me to explain anaesthetic options to enable me to make an informed choice. I had complete trust in my surgeon who phoned me each day after the operation to check on my progress. He seemed to be well-respected by nursing and physiotherapy staff. Physiotherapists (on the ward and at a follow-up review) were very friendly, supportive, and positive about my progress. I was happy to be in the care of the duty Senior Staff Nurse who shared her personal experience of knee replacements and recovery. I welcomed her knowledge and attentive care throughout my stay. One criticism: Information provided stated that NHS visiting hours were restricted to 14:00-16:00 and 18:00-20:00 but, later, staff said visiting times were actually 11:00-20:00.
Visited Orthopaedics on October 2023
Review titled Springfield Hospital
Replied on 01 November 2023
Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Springfield Hospital
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Review titled Appointment processes are poor
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
Trying to book a radiology appointment privately at Springfield Hospital but processes are unnecessarily tedious and not timely. Called for an appointment and I was asked to email a referral letter. This done, I then waited an hour and called back only to be told that even though the email had been received, it now needed to be loaded onto the system before they would make contact to offer times. The reason I go privately is to avoid waiting times and sitting around waiting to be contacted, especially navigating this around work and meetings. I cannot understand why one cannot book the next availability so I can get on with planning. Other hospitals are much more efficient! Springfield hospital is becoming an expensive NHS. It may be better use of my time travelling into London.
Visited Don't know on August 2023
Review titled Springfield Hospital
Replied on 20 October 2023
Hello, we are sorry to hear you did not have a good experience with us. If you would like us to look into this in more detail, please submit a feedback form via our website - https://www.ramsayhealth.co.uk/feedback. Kind regards, Springfield Hospital
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Review titled microsuction
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
paid for two ears for microsuction done one only could not do other but got charged for two , wanted to go back and do other but wanted me to pay again.not happy
Visited Ear, Nose & Throat on June 2023
Review titled Springfield Hospital
Replied on 20 October 2023
Hello, we are sorry to hear you did not have a good experience with us. If you would like us to look into this in more detail, please submit a feedback form via our website - https://www.ramsayhealth.co.uk/feedback. Kind regards, Springfield Hospital
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Review titled Excellent all round treatment
Rated 5 stars out of 5
by Andrew Smart - Posted on 03 October 2022
Surgeon, Anaesthetists, Ward Medical Staff, Physiotherapy, Porters, Ward Support Staff, Administration all excellent / faultless. Professional, friendly and efficient in all areas - Thank you.
Visited Orthopaedics on October 2022
Review titled Springfield Hospital
Replied on 12 October 2022
Andrew Smart, thank you for your kind review; we are happy to pass along your comments to the team here at Springfield Hospital! Kind Regards Natalie Senior Private Patient Advisor