Mount Stuart Hospital - Ratings and reviews
Reviews
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Review titled Unkind staff let down the hospital
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
Despite meeting a friendly medical team and nursing staff the back office administration team was beyond offhand and unkind. I have never been spoken to so unkindly, especially when I am very unwell, snappy, rude, and did not believe I had left messages even though I can prove I did. Training is urgently needed for these staff as they were the reason I will not come back. Other Ramsey Health hospitals were so very different, kind, compassionate and helpful.
Visited Urology on January 2024
Review titled Mount Stuart Hospital
Replied on 26 January 2024
We regret to hear that you are displeased with your recent experience with us, it is not the standard we aspire to. We take feedback like this seriously and whilst we can provide training we want to be sure we have included those referenced in the negative review who have been quoted as `back office admin team`. If you can reach out, please email me directly - jodie.herbert@ramsayhealth.co.uk Kindest Regards Jodie
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Review titled Appalling hospital
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
1) rescheduled our appointment a week later with no notice. So we arrived and were told we had wasted our time and the childcare cover. 2) No apology for this. But we were met with the most appallingly rude receptionist one could imagine in one's worst nightmare. Will not return to this place. Would advise others to stay away.
Visited Don't know on January 2024
Review titled Mount Stuart Hospital
Replied on 19 January 2024
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please be assured that we will be conducting an investigation into the concerns you raised. If you would like to reach out to me with any further comments, concerns, or suggestions you wish to share, my email is jodie.herbert@ramsayhealth.co.uk Kindest Regards Jodie
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Review titled Physiotherapist
Rated 5 stars out of 5
by Veronica Crawley - Posted on 05 December 2023
This was my first in patient experience at MS and I found all the staff, medical and others, were friendly and efficient and I had complete confidence in them and the Surgeon, Anaethetist and theatre team.
Visited Orthopaedics on November 2023
Review titled Mount Stuart Hospital
Replied on 07 December 2023
Thank you so much for your positive comment and taking the time to let us know how we did. We always share our reviews with the team here at Mount Stuart Hospital. Kindest Wishes Jodie.
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Review titled Overall was good
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2023
The surgeon and his team were great. I had some lovely nurses take care of me particularly my night care nurse who was excellent. My blood pressure was very high on day 2 which apparently can be normal after a major operation. I was given medication which lowered it slightly. I was also feeling very unwell. They weren't able to give me medication for this to take home and decided to discharge me. I asked how I would deal with it if it rose again and was told I would have to go to Torbay Accident & Emergency. Fortunately I didn't have to do this. My blood pressure is now much better and seems under control since coming home.
Visited Orthopaedics on October 2023
Review titled Mount Stuart Hospital
Replied on 24 October 2023
Thank you for taking the time to leave a review. Unfortunately, as you posted anonymously, we are unable to look into this for you. Please can you make contact, so we to investigate the blood pressure issue? Kindest Wishes Jodie - jodie.herbert@ramsayhealth.co.uk
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Review titled Endometriosis surgery
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I had such an amazing experience with Mount Stewart Hospital from when I had my consultation to actually having the surgery and recovering. The lady’s that looked after me that day were so kind and really made me feel safe and took in how I was feeling. The lovely chef made me some amazing food and I couldn’t fault my experience there. Thank you to all of the Lady’s there and to my surgeon. Only thing is I’m still not sure on the outcome of my surgery as I was out of it when I was told :)
Visited General Surgery on June 2023
Mount Stuart Hospital has not yet replied.
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I saw the gynaecologist and told him openly about my problems and trauma of multiple loses and he brushed me off by telling me what i need is a psychiatrist. As a person who sufferes mental health i felt discriminated and fobbed off and left my appointment sobbing. 0 compasion 0 care just there for a pay cheque and nothing more.
Visited Gynaecology on May 2023
Mount Stuart Hospital has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
I went to see the Gynacologist at MountvStuart, I paid £150. 00 and it was a waste of money. The Gynacologist was oviously in a rush I spent 15 minutes with him, he was unhelpful and abrupt didn't give me any helpful advice. Wish I had waited for a NHS appointment even if it was a long wait.
Visited Gynaecology on February 2023
Review titled Mount Stuart Hospital
Replied on 22 February 2023
Anonymous, we regret to hear that you had a negative experience with us. Unfortunately, there are no contact details registered with this review, however, if you would like to contact me directly and I will happily discuss this with you. Kindest Regards, Jodie (01803 321 633)
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Review titled One rule for the staff ..
Rated 3 stars out of 5
by IKH - Posted on 27 February 2023
Great hospital, image spoiled in reception. There we have a receptionist telling everyone who enters to wear a mask while blatantly not wearing one appropriately. I watched for over 40 minutes while this member of staff never once raised it above the chin. Whether answering the phone, talking to patients, chatting with colleagues, either in or out of the office area, the mask stayed constantly under the chin, mouth and nose exposed. Terrible example, especially as puzzled patients were regularly asked by this person to wear one!
Visited Don't know on February 2023
Mount Stuart Hospital has not yet replied.
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Review titled Hip replacement
Rated 5 stars out of 5
by ,Maggie Page - Posted on 16 July 2022
I have just had my hip replacement, and from stat to finish, it was excellent service. And want to thank you all for your very hard work. Maggie Page
Visited Orthopaedics on July 2022
Review titled Mount Stuart Hospital
Replied on 20 July 2022
Good Morning Maggie, We appreciate your positive review about your recent experience with us. Thank you for talking the time to do it. Enjoy your new hip and continue to make amazing progress. Kindest Wishes, Jodie, MSH Team Member.