InHealth Group Limited - Ratings and reviews
Reviews
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Easy to access at Asda Cribbs Causeway. Superb facilities and efficient welcoming staff. Everyone was very helpful and explained the CT procedure clearly and patiently.
Visited April 2024
Review titled InHealth Group Limited
Replied on 11 April 2024
Dear Patient, Thank you for your wonderful review regarding the facilities and members of staff who attended to you on the day of your CT procedure. Please can you contact us at your.experience@inhealthgroup.com to confirm your details as well as the date of your appointment? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. Yours sincerely, InHealth Clinical Quality team
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Review titled Efficient and professional
Rated 5 stars out of 5
by Lorna Hollands - Posted on 08 April 2024
Very happy with my MRI scan today. Welcomed by staff, clear explanations given, reassurance provided thoughtfully and appointment on time. I was very apprehensive before the appointment but found it to be positive due to the support of the staff.
Visited April 2024
Review titled InHealth Group Limited
Replied on 08 April 2024
Dear Lorna, Thank you for your wonderful feedback regarding your recent experience with us. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
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Review titled Colonoscopy Clinic. Castle Vale
Rated 5 stars out of 5
by Ian Lowe - Posted on 31 March 2024
Excellent staff, very understanding and helpful.Fully explained, carried out very carefully and kindly.
Visited March 2024
Review titled InHealth Group Limited
Replied on 02 April 2024
Dear Ian, Thank you for your wonderful feedback regarding your colonoscopy experience with us. We will happily relay your positive comments to the correct parties for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
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Review titled Awful experience
Rated 1 star out of 5
by Oliver - Posted on 12 March 2024
Was referred by my GP for an ultrasound for a suspected hernia, which is causing significant pain. Two weeks after seeing the GP, I received a letter from InHealth asking me to book an appointment. Spoke to a representative who said they'd got my referral but they didn't have any appointments and I should call back in a few days. I called a week later and it was the same story. I then received a letter saying I hadn't booked an appointment and I must do so to avoid losing my referral. For the third time I called and was told this letter was automated and there are still no appointments so I'd have to call back. Today (now 6 weeks after seeing the GP) I received another reminder letter, so I called for the fourth time. The representative said there's still no appointments and they had no idea when they'd come through so I'd be better off going private and paying for it. If I knew this was the case, I would have investigated private alternatives 6 weeks ago.
Visited March 2024
Review titled InHealth Group Limited
Replied on 12 March 2024
Dear Oliver, Thank you for taking the time to share your feedback regarding the booking of your appointment. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Good clinic but unfortunately slow results
Rated 3 stars out of 5
by Ben - Posted on 08 April 2024
Attending the Ipswich Inhealth clinic was extremely easy and the staff were knowledge, friendly and welcoming. The whole procedure was completed really well. A biopsy was taken and sent for testing with the result expected in 2-3 weeks. Unfortunately due to long staff sickness at the clinic a month later and no-one qualified has been able to complete the biopsy and it is not know when it will be done leaving me waiting long for a treatment plan. Overall a clean and friendly clinic but certainly needing more funding towards the biopsy staff.
Visited March 2024
Review titled InHealth Group Limited
Replied on 08 April 2024
Dear Ben, Thank you for your wonderful feedback regarding the members of staff involved during your endoscopy appointment with us. Please can you contact us at your.experience@inhealthgroup.com to confirm additional information? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. We will also ensure your concerns about the delay to your biopsy testing are passed to the relevant teams for investigation. Yours sincerely, InHealth Clinical Quality team
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Review titled Caring and helpful staff
Rated 4 stars out of 5
by Janet King - Posted on 13 February 2024
I attended the Peterborough unit for a colonoscopy recently. I was nervous but found the receptionist, nurses and endoscopist to be reassuring and clear in their instructions. The procedure is not pleasant but they made it as quick and professional as they could.
Visited February 2024
Review titled InHealth Group Limited
Replied on 20 February 2024
Dear Janet, Thank you for your wonderful feedback regarding your recent experience with us. We will happily relay your review to the correct parties for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
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Review titled Good experience, but….
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2024
The staff at the mobile unit were friendly, caring and professional, and made an uncomfortable procedure as comfortable as possible. However, I can’t see why, in 2024, it’s necessary to give one’s first line of address and date of birth to confirm identity. This was in an open waiting area, with others within earshot, and was an invasion of privacy. Unfortunately this left a negative feel about this experience.
Visited January 2024
Review titled InHealth Group Limited
Replied on 22 January 2024
Dear Patient, Thank you for your wonderful feedback regarding the members of staff involved during your recent experience with us. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. We would also value the opportunity to investigate the privacy concerns that you have described if you could please contact us at the above email address. Yours sincerely, InHealth Clinical Quality team
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Review titled Horrid expierence
Rated 2 stars out of 5
by Jura S - Posted on 25 January 2024
Unfortunately had terrible experience during gastroscopy, unpleasant staff members, specially the nurse helping the endoscopist, she sprayed in my eye instead of nose and even didn't offer a tissue to clean myself, instead told me off for moving my head to quickly after first spray and said now I'm only have 2 sprays not 3. I had gastroscopy several times before never ever expierenced that bad procedure than at their settings.
Visited January 2024
Review titled InHealth Group Limited
Replied on 26 January 2024
Dear Jura, Thank you for taking the time to share your feedback about your recent gastroscopy. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Very professional and friendly
Rated 5 stars out of 5
by Geoffrey osborne - Posted on 22 February 2024
Whasnt sure what to expect on a old January morning at 07.30 but was met by a friendly team and my procedure was carried out by caring professionals and even became a pleasant experience.later they gave meatball and biscuits and a full summary of my tests and comforting words.
Visited January 2024
Review titled InHealth Group Limited
Replied on 07 March 2024
Dear Geoffrey, Thank you for your wonderful review regarding the members of staff who attended to you on the day of your procedure. Please can you contact us at your.experience@inhealthgroup.com to confirm what your procedure was, the date of your appointment and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. Yours sincerely, InHealth Clinical Quality team
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Review titled Fantastic service.
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I just wanted to leave some feedback after a MRI scan this evening in one of the inhealth mobile units. The two operatives were friendly and welcoming, I was put at ease straight away and was kept informed throughout the scan. I don't think anyone enjoys having a MRI scan but I can honestly say the experience couldn't have been any better than it was, thank you.
Visited December 2023
Review titled InHealth Group Limited
Replied on 08 December 2023
Dear Patient, Thank you for your wonderful feedback regarding your recent experience with us. Please can you contact us at your.experience@inhealthgroup.com to confirm your appointment date and the location that you attended? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team