Leatherhead Community Hospital - Ratings and reviews
Reviews
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Review titled Appalling service and after care
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I attended an appointment on a Saturday for gynaecology check. The Dr in question gave me a prescription but did not verify the address meaning I had to pay full price for something that would have been cheaper on prescription I was then told I would be contacted in 4 weeks for my results. It’s now almost May and nobody has contacted me! I have rung the hospital several times left messages and nobody has contacted me. I spoke to one lady in reception at the gynaecologist department and she took my details to message me with an update - nothing! No reply, no update! I then contacted outpatients to find out what was going on and the receptionist was incredibly rude, very unprofessional and refused to give me the number for a colposcopy referral. Absolutely disgusting service! Zero professionalism and I still have no results! You need to investigate this hospital! It’s practice and train up the reception staff.
Visited Don't know on March 2024
Review titled Leatherhead Community Hospital
Replied on 24 April 2024
Dear patient We are sorry to hear about your recent experiences. The gynaecology service at Leatherhead Community Hospital is provided by Epsom and St Helier University Hospitals NHS Trust. You can contact their patient advice and liaison service (PALS) by email: est-tr.PALS@nhs.net or by phone: 020 8296 2508. PALS can advise you about your options when raising a concern, including making a complaint. We have shared your feedback with them in the meantime. CSH Surrey Patient Experience Team
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
I had a colposcopy at Leatherhead Hospital and Clinic today. The staff there were amazing, I felt very well looked after and heard. They made a scary experience so much easier with their empathy and kindness. Thank you.
Visited Don't know on January 2024
Leatherhead Community Hospital has not yet replied.
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Review titled Empathy
Rated 3 stars out of 5
by Anonymous - Posted on 04 January 2024
I had a numerous conversations over the phone with a lady who showed no empathy and people skills. It was very robotic, no emotion and understanding of whet other person was going through. Also no willingness to go extra mile to support me. It was very sad and to be treated this way, especially as all NHS slogans now show how supportive they are and how others mental health matter!
Visited Physiotherapy on January 2024
Leatherhead Community Hospital has not yet replied.
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
I have been having physiotherapy at Leatherhead for the past few weeks and it has been great; the service, the professionalism, the friendliness, not to mention free parking! I have attended Leatherhead hospital for other things in the past and will always asked to be referred there whenever possible. Keep up the great work...NHS at it's best! :)
Visited Physiotherapy on March 2023
Leatherhead Community Hospital has not yet replied.
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Review titled Poor Management
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
Before I say anything else, I am a very recently retired registered nurse and I held senior positions during my career where good management was key. Communication is vital to good management and I found this lacking when I attended for my appointment with the podiatrist. She is not at fault. She was professional and knowledgeable and I had a very satisfactory appointment with her. That needs to be underscored. What went wrong was that the receptionist on the front desk was unsure of where my appointment was being held and I was told to sit outside the physio gym and wait until someone came to fetch me. No one came and time was running out so I sought help from the physio inside the gym. I learned that there are two computer systems for the clinics which causes some confusion. Finding out where I should have gone was not easy and frankly, totally chaotic. It involved a lot of searching and phoning but the physio was patient and determined. In the end the long search caused me to be late. I had to walk to another building where the podiatrist had almost given up on me. No one seemed to know where this clinic was held. It took 40 minutes from my time of arrival until I eventually was seen. This is not a good experience for patients and most frustrating for health professionals. I know very well what it is like to have a list and how a late patient can disrupt it. Where is your management here? Things ought not to be so haphazard. It highly unprofessional and has left me with a very poor impression of the management of your hospital. I would like to emphasise that this is not a criticism of the clinical staff. They were entirely helpful and efficient. I have a follow up appointment and have opted to go to Dorking where I know things are run much better.
Visited Don't know on March 2023
Leatherhead Community Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by graham Budd - Posted on 01 March 2023
Have had physiotherapy sessions over six month period following Replacement hip found the physiotherapy department thoroughly Proffesional kind and sympathetic really helped in my road to recovery
Visited Physiotherapy on February 2023
Leatherhead Community Hospital has not yet replied.
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Review titled Very good experience
Rated 5 stars out of 5
by Carole Gosling - Posted on 06 March 2023
Attended for steroid injection in painful shoulder. The practitioner explained everything clearly and I had every confidence in him performing the procedure. I have had physio previously and was advised the best way to proceed after the injection. As a disabled carer for my husband with Parkinson’s my mobility is very important and I felt that this was understood and my future treatment took this into consideration. Leatherhead Hospital is convenient to get to and an important asset to the community. I was seen on time, treated and able to drive home safely. Thank you NHS!
Visited Physiotherapy on February 2023
Leatherhead Community Hospital has not yet replied.
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Review titled Really great all round
Rated 5 stars out of 5
by Wendy Oram - Posted on 31 January 2023
bought my elderly father for a diabetes eye check receptionist very helpful and the young guy who carried out eye test so helpful caring and patient with my dad great experience
Visited Don't know on January 2023
Leatherhead Community Hospital has not yet replied.