Spire Hull and East Riding Hospital - Ratings and reviews
Reviews
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Review titled Hospital probably fine. Shame about the consultant.
Rated 3 stars out of 5
by Anonymous - Posted on 01 January 2024
I had pulsatile tinnitus, which turned out to be caused by a middle ear infection. As the mental impact was more than quite severe to me I decided to book a private ENT appointment on the Spire website. The consultant was professional enough, but didn't really offer any advice other than, basically a CT scan will show that, there's likely nothing that can be done. At the point of seeing him I'd been on antibiotics for nearly 3 days and the worst of the symptoms had subsided after nearly three weeks. I asked about continuing the antibiotics, he said he didn't see the point. I stopped for a couple of days my ear got a worse, and inflammation came back. I was offered no basic advice about mental health treatments for the condition. Overall I felt it was rushed (about 15mins max for £180), and that the consultant felt like his time was being wasted on me in the first instance.
Visited Ear, Nose & Throat on December 2023
Spire Hull and East Riding Hospital has not yet replied.
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Review titled Declined Services Poor Physio & 3 minute Consultations!
Rated 4 stars out of 5
by Rosie Haley - Posted on 31 December 2023
Hip replacement as a private patient and made to feel like an impersonal production line. Sent home 24 hours after surgery due to pressure for beds and rooms. I was left with a 1.5cm leg length discrepancy which I had to point out to the Consultant [who then checked the Lld on my first return appointment] and was relatively dismissive of the result [‘use a 1cm heel lift in your shoe’]. Yes I was warned about a possible Lld after surgery, but not 1.5 cm!!! Physiotherapy offered at the hospital was poor quality, so I cancelled after 3 sessions. All follow up appointments with the Consultant were literally 3-5 minutes long and the final check up was barely any discussion or questions. I once again brought up the Lld which had virtually no discussion or concern from the consultant. All consultant appointments felt rushed, brief and a ‘tick box’ exercise. I would not use the same consultant again and have noticed a decline in the time and care of service Spire Hull and East Riding used to provide and a resolution of a hip problem, resulting in another physical problem as a ‘trade off’ which has to be managed carefully due to causing walking gait issues and back pain, and probably other future health problems. Very disappointed with the outcome.
Visited Orthopaedics on December 2023
Spire Hull and East Riding Hospital has not yet replied.
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Review titled Room for improvement
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
I attended a gynaecology appointment earlier this month (June 2023) for an ongoing issue I have been experiencing for a couple of years. While the consultant I saw was friendly and knowledgeable, she was multi-tasking (took two phone calls during my consultation time). I also felt that the consultation was a bit rushed, and given that I am self-funding my treatment because of NHS delays I expected at least not to feel rushed and like I was receiving good quality treatment. That said, I was happy that I received some treatment there and then, even if I only had a split second to think about it and it went well with minimal discomfort so I was grateful for that. I wasn't too happy, however, when I received a quotation which was much higher than I had initially been quoted for a follow up procedure and one of the managers who I talked to was not sympathetic and even told me 'not to shout' and that she would put the phone down when I was merely frustrated and did not raise my to her once voice once (please check the recording). I do feel like communication can be improved. I don't expect to be talked to like that, especially when I am paying through the nose for private treatment. If the quotation was more accurate in the first place, it would have avoided a difficult conversation. All in all, there is some room for improvement and I hope you see this feedback as constructive.
Visited Don't know on June 2023
Spire Hull and East Riding Hospital has not yet replied.
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Review titled Upsetting Experience
Rated 4 stars out of 5
by Sheryl Richards - Posted on 06 June 2023
05.06.23. Pre op blood App. I said to the nurse that my left arm vein was best one to take blood.I said it would be easy and painless for me. I said my right arm vein looks good and big but the skin over it was thick and in past it has caused practitioners to dig in and poke needle around which has always been extremely painful and had to use the left side - which was efficient and painless. She said that I’d had bloods from the left the last app. I emphasised that it was better and the blood would just pump out and I wouldn’t even feel anything. She said let’s see and tapped and put a strap on the right arm. The vein obviously was prominent. But I knew it wouldn’t work. I said it looks good but it has thick skin over it. She said are you ok for me to try? I was hesitant and reluctant by my silence. As the strap was already on and I was getting stressed I didn’t want to appear as awkward. So I said OK. It was extremely painful. I kept still and was panicking because I was looking away I didn’t know if the needle was in so I stayed still. It still hurt, and I said ouch that really hurts that is so painful - she said sorry. I just sat there and waited for it to be over as I couldn’t see if it was nearly finished. I had tears, because of the pain and the lack of autonomy over my decision not to have this vein on the right punctured. When it was over I was upset and tearful. She said sympathetically - what’s the matter, I was quiet and said that I was just stressed. She was pleasant and opened the door to lead me out. I limped out with my head down feeling a bit embarrassed for being emotional: not in control and not listened to. I got into my car and sat and cried while my arm began to get more intensely painful from my injected site to my wrist. I realised I’d sit for a few minutes before setting off. I felt stressed and panicky about driving and nearly felt I was going to have a panic attack but slowly breathed through it. The rest of my day was full of regret on my part for not being forcefully assertive. Next time I will be. I later relayed this experience to my daughter who is a district nurse. She said that is unprofessional and we always ask which arm the patient wants blood taken from - they know their body best. And it helps us to help them. So this prompted my review.
Visited Don't know on June 2023
Spire Hull and East Riding Hospital has not yet replied.
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Review titled Great surgery but poor aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 22 June 2023
I recently had breast reduction surgery at spire lowefield. It was self funded. My surgeon was amazing. Caring kind thoughtfull . Explained everything perfecly. Treated me as an individual and wanted the best for me. He didnt rush me at my consultations and explained all my options before going ahead. 10 out of 10 for Dr Wooler. Now to the extremely poor service I've had after my surgery. I have been trying for nearly 2 weeks to get a sick note from the hospital and I'm just getting ignored. I've called every day numerous times. I've emailed I've chatted to an advisor in the online chat and still nobody has got back to me. I've even emailed my surgeons private secretary as I've been unable to get them on the phone and they have totally ignored me. I've not had one call or email from anyone. I've left so many messages with different people. At one point I was told a sick note would be emailed to me on that day. Its been a week and nothing. Extremely poor service. Feel like once they had money and discharged me they weren't interested at all. I'm very disappointed at the lack of communication coming from the spire team and when I'm ready to have my next procedure I will not be having it at spire. Which is unfortunate as I trust my surgeon and would have liked him to be able to complete what he's started.
Visited General Surgery on May 2023
Spire Hull and East Riding Hospital has not yet replied.
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Review titled Disappointing experience.
Rated 2 stars out of 5
by Carole Thompson - Posted on 29 March 2023
I can understand why my prolapse operation was cancelled at the last minute, due to high blood pressure. They couldn't get my blood pressure down but not happy at being sent to HRI A&E department at 10.30 at night because of the high blood pressure. They should have kept me in overnight and monitored the situation. I am 75 years old and lucky my husband could come and take me. Would they have treated a private patient in this way?
Visited Don't know on March 2023
Spire Hull and East Riding Hospital has not yet replied.