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BPAS Birmingham Central - Ratings and reviews

Reviews

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  1. Review titled Not welcoming

    Rated 2 stars out of 5

    by Anonymous - Posted on 13 August 2022

    I visited the practice in july 2022, after visiting another clinic around an hour away. The staff at this clinic were not very welcoming, they didn’t make me feel comfortable when having my appointment. There was a real difference between both clinics. The first one i visited, I can’t explain how nice the staff were and how welcomed they made me feel. I really didn’t like the Birmingham clinic experience and if I ever need this service again, unfortunately I will not be visiting the Birmingham clinic. I think staffs attitude really does make or break a patients experience.

    Visited July 2022

    Report as unsuitable

    Review titled BPAS Birmingham Central

    Replied on 15 August 2022

    I am very sorry that you feel your experience was not entirely positive and I can assure you that the issues raised will be shared with the relevant Manager. However, if you wish to discuss this matter privately, please do not hesitate to contact me directly at clientservices@bpas.org. Kind regards, Pam Field.

    Report as unsuitable