Beacon Medical Services Group Limited - Ratings and reviews
Reviews
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Review titled Ent
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2024
My is deaf he just been for wax removal . The men was very rough and was hurting my son . And only did one ear . My son said you hurting me and he just said oo sorry discussed by the way he moved his head and so rough .
Visited March 2024
Beacon Medical Services Group Limited has not yet replied.
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Review titled Terrible wait times
Rated 3 stars out of 5
by Gemma kilshaw - Posted on 11 March 2024
I’m currently under ent for my ears serveral years of agony and perforated ear drums on both ears, I’m getting sicker and suckers and no one seems to care. They sent me for an urgent ct scan at a private hospital under nhs, was told by the hospital 2 weeks to get my results then the 2 weeks go by I get nothing I ring beacon and they say 6-8 weeks to wait for results I ring again today after the 6 week period and now they are saying 14 th April for appointment that’s 3 months since my ct scan. All the while I’m having to be on antibiotics all the time I’m constantly tired and having bad headaches now aswell having now developed sinus problems where it’s causing me to vomit. No one cares the nhs doesn’t care anymore I’m now more depressed than ever and don’t want to live like this anymore.
Visited March 2024
Beacon Medical Services Group Limited has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anom - Posted on 13 March 2024
I attended my appointment for a hearing test and the audiologist was extremely helpful ensuring to provide me with a clear explanation of what was happening and why, I was provided with hearing aids and given clear instructions and guidance. I felt calm and reassured during the whole process.
Visited March 2024
Beacon Medical Services Group Limited has not yet replied.
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Review titled Professional
Rated 5 stars out of 5
by Christina MacEachran - Posted on 22 January 2024
Spacious, free car park. Welcoming receptionist, comfortable, uncrowded waiting area. Seen at ENT appointment time. Doctor thorough. Explained the procedure and was reassuring. Clear explanations, answering my questions in a friendly and professional manner. Whole experience was stress free and concluded in a timely but unhurried manner. Thank you! Highly recommended.
Visited January 2024
Review titled Beacon Medical Services Group Limited
Replied on 11 March 2024
Dear Christina Thank you for providing us with your feedback. We always endeavor to provide our patients with an excellent experience and your kind words will motivate the entire team to continue to deliver care with passion! Kind Regards Shahzad Business Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Went in for an ENT appointment. The doctor I saw was unbelievably rude and inconsiderate. just mumbled and spoke over me every single time I tried to speak to explain my problem. I was in the appointment for 2 minutes before he ended it after shoving a camera up my nose with no care whatsoever. If there are alternatives available to you then avoid beacon incase you have the displeasure of seeing this doctor.
Visited January 2024
Review titled Beacon Medical Services Group Limited
Replied on 11 March 2024
Dear patient Thank you for your feedback. I am sorry to learn that your experience was not as you would have hoped and we apologise for this. Given the context of your feedback we would like to look into this matter further. Can you please email bmsg.beacon-enquiries@nhs.net and provide us with your full name, DOB and NHS number. We will then investigate which Dr saw you and take any appropriate action. Kind Regards Shahzad Business Manager
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Review titled Friendly and helpful service
Rated 4 stars out of 5
by ian baguley - Posted on 25 January 2024
I had a knee scan and everything went well Seen on time The two guys were very informative and friendly No problems
Visited January 2024
Beacon Medical Services Group Limited has not yet replied.
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Review titled Terrible experience.
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I was referred for an ENT appointment. I was barely in the appointment for 5 minutes, it was literally put a camera down my nose and that’s it. Nothing was explained to me. The consultant seemed like he could not be bothered and looked annoyed when I tried to ask for more information. I wasn’t given a clear idea of what would happen next just well you might need an operation but it probably wouldn’t work.
Visited September 2023
Review titled Beacon Medical Services Group Limited
Replied on 11 March 2024
Dear patient Thank you for your feedback. I am sorry to learn that your experience was not as you would have hoped. Kindly do email us on bmsg.beacon-enquiries@nhs.net providing your full name, dob, and NHS number so that we can investigate further and take any appropriate action. Please include NHS choices in subject of email. We see many hundreds of patients in our ENT service and the overwhelming majority receive an excellent experience. We are very sorry that we were unable to do the same for you on this occasion. Kind Regards Shahzad Business Manager
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Review titled Great Service
Rated 4 stars out of 5
by Mr Saleem - Posted on 24 May 2023
Needed an MRI doing, was seen very quickly and experience was painless. Staff were great and very pleasant
Visited May 2023
Beacon Medical Services Group Limited has not yet replied.
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Review titled Not worth the bother
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I attended after a GP referral. Doctor spoke very quietly/mumbled and I had to ask him to repeat his questions a few times. He just seemed to be ticking off a list. Did not seem interested in listening to me or helping me at all, just going through the motions. Dismissed me with feeble dignosis and gave me an information sheet that looked like it had repeatedly been photocopied since the 1990's. Don't think I was in there 10 mins.
Visited March 2023
Beacon Medical Services Group Limited has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Brian - Posted on 17 February 2023
I had an endoscopy and I was very nervous of this all the staff, nurses and doctor were very reassuring and made me feel at ease before and after the procedure. They offered me sedation and a numbing spray. During the procedure I had mild discomfort but again the staff were amazing and helped me stay calm to finish the procedure. Can’t say good enough things about the place and staff Thank you very much
Visited February 2023
Beacon Medical Services Group Limited has not yet replied.