Mount Gould Hospital - Ratings and reviews
Reviews
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Review titled What a dismal place!
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Initially I was just trying to find the public toilets & cafe because I was early for an appointment. The signage for this area/facility was non existent! I wandered around several areas of the hospital out buildings but no indication of this facility anywhere. I went & rang the bell on several of these out buildings but staff only seemed to stare at me through the doors & didn’t bother to at least ask what I wanted! I finally found a person in the grounds who sent me up to the next entrance, to a sloped roof building. I went in that entrance & that was just a mass building site, again with no access to any kind of clerical staff who could maybe help me. By this time I was in such pain as I have mobility issues that I was almost in tears & had to just get myself back into my car to sit & rest. I had become quite distressed & as soon as the pain started to ease, I just drove home. This was my first ever visit to this hospital & god help me if I ever have to return here! If the aim is to deter people from resting there before or after appointments then yes, a good job done with totally inadequate signage & non existent & rude staff with no idea of a courteous & polite customer service.
Visited Don't know on October 2023
Review titled Mount Gould Hospital
Replied on 01 November 2023
I am so sorry to hear about this. Unfortunately, when we contacted our Estates department, they advised that as your comments relate to the Mount Gould site, you will need to feedback to Livewell Southwest. They can be contacted as follows: We take all opinions into account and act on them where appropriate, you can contact: Customer Services Email: customerservicespch@nhs.net In addition, their website at: https://www.livewellsouthwest.co.uk/contact/feedback Allows you to click on a box to leave feedback for them. I hope that helps. Many thanks Alison Stanton Patient Services
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Review titled Wonderful nursing care, appalling admin information
Rated 3 stars out of 5
by David Barkell - Posted on 19 July 2023
The nursing care is second to none however trying to get information on my discharge date and why it has been delayed is like trying to interrogate the mafia. I am a current patient but my patience. May resort to discharging myself.
Visited Rehabilitation on July 2023
Review titled Mount Gould Hospital
Replied on 22 July 2023
I have spoken with the staff on the ward and it appears that due to the package of care being arranged there was a delay in your discharge date. Debbie, one of the Junior Sisters on the ward discussed this with you on 19 July 2023 and explained why there was a delay in your discharge and what the process now is. She also apologised for the delay with your discharge and confirmed that your discharge date is now Sunday. Kind Regards Elaine Nicholl Community Hospitals Support Manager Mount Gould
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Review titled Very hard to find my way around
Rated 1 star out of 5
by Mal Rothwell - Posted on 12 November 2022
Despite searching the internet for a Hospital floor plan to where I wanted to get to, there isn't one. I have friends and colleagues from all over the country who wish to visit a patient in a ward. These people have no idea about the layout of the hospital or where any of the wards are. I believe you have to Book your visit for certain wards with slots of 1-hour duration. If one could have a layout map of the facility, none of that hour would be wasted searching for the wards.
Visited Rehabilitation on November 2022
Review titled Mount Gould Hospital
Replied on 15 November 2022
Thank you for posting your comment and I am sorry to hear of the difficulties you had when searching for a ward. Please could you get in touch to let us know which hospital and which ward you were trying to find please? I have made enquiries here at UHP and have been asked whether your comment relates to the Local Care Centre or Mount Gould Hospital. It may be that we need to re-direct your comment if this is about Mount Gould Hospital as this is a Livewell Southwest Property. Our Patient Advice and Liaison Service (PALS) can be contacted on 01752 439884 or you can email them at plh-tr.PALS@nhs.net Please quote reference PALS 70030 as this way, we can link your contact to your comment. Many thanks Alison Stanton Patient Services
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Review titled NHS WIFI
Rated 5 stars out of 5
by Nick - Posted on 25 May 2022
Have been an inpatient on Skylark Ward for the past five and half months, my only way of communicating with family is via the free NHS WIFI.. the WIFI does not work most of the time, I am unable to make calls over WIFI as no mobile signal. I can just about send a basic text message which at times can take over 15 mins to send. What is the point in providing a free service which to many patients is their lifeline to outside world if it does not work..
Visited Don't know on May 2022
Review titled Mount Gould Hospital
Replied on 26 May 2022
Dear Nick We are so sorry to hear about your prolonged stay in hospital and we would like to assure you that the problems with the intermittent Wi-Fi have been acknowledged and escalated by senior management and work is underway to improve its connectivity. The ward does have a cordless phone, which can be used, but we appreciate this is not as convenient as using your own mobile to contact family and friends. Kind Regards Teresa Teresa Northmore-Beer Interim Matron- Skylark and Kingfisher Wards