Reviews

Displaying 1 to 1 of 1

1. Review titled Struggle to talk to anyone

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 16 January 2024

   Daughter was diagnosed her and her consultant was brilliant, but since being referred back for medication over 8 months ago, I have been unable to speak to anyone. I have called to chase, phone lines have all changed, never get through to the right consultants department, voicemails are full, noone answers the calls, emails are just auto replying. It is the most frustrating system and 8 months down the line she is struggling so much now that it won't be long until she will be unable to attend school. I just don't where else we are meant to turn when the system is so broken.

   Visited January 2024

   Report as unsuitable

   Review titled Phoenix Childrens Resource Centre

   Replied on 18 January 2024

   Dear Anonymous Thank you for taking the time to provide feedback. However, I am unable to confirm which NHS service this relates to. Please could you contact me on 0208 315 8791 or email me further details including your daughter's name and date of birth and I can look into this for you. Kind regards, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare

   Report as unsuitable

   Provided by Care opinion

   

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