Medway Community Healthcare - Ratings and reviews
Reviews
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Review titled Children’s Services - Atrocious Service for SEN children
by Anonymous - Posted on 27 March 2024
I had a terrible experience, with Snapdragons, Children's Services. My 4 year old SEN child, was wrongly referred to Social Services, based on fabricated lies. As well as taking ages, to respond back to you, the therapists do not consult with you, on what is needed for your child. Even though, I told the therapists, I have a few calming toys, for their group sessions, the therapists don't allow you to use them, or tell you to stop, even though, your child finds it calming. They say allowing my child to cry is a good thing, when it does the opposite, and will not be productive. How about listening to us for a change, who knows their child, better than any therapist? I was in a situation being secretly judged, both at home and in the special nursery sessions. I found the therapists pretending to care when I was going through a bereavement making it out I was unstable mentally, affecting my child's welfare. I couldn't believe, when I found out, apparently, the therapists said, I needed to have a GP note or hospital note, for my child’s appointment absence. This is the first, I have heard of this. Also, it's bizarre, why the therapists decided, to write a referral to Social Services, based on my child, not having a special school placement as well. We all know special schools are oversubscribed, and the LA are doing their best. However, the therapists, made me feel, that I was neglecting education, for my child.
Visited December 2023
Medway Community Healthcare has not yet replied.
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Review titled Terrible waiting time by phone
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2023
Had a new replacement hip and phoned MCH on Thursday 17th August to arrange a date for my physio. I was in a queue which lasted 1hour and 35 mins and I was at number 7 in the queue for 20 mins of that time . I know there’s a call back but I had to sort it out that day due to me not having a carer for the next couple of days I find this totally unbelievable Today the 26th August I received my monthly statement from virgin and to my horror was billed £15 for the waiting time
Visited August 2023
Review titled Medway Community Healthcare
Replied on 29 August 2023
Apologies for the delays with our phone lines. We can assure you that we try to answer as many people as we can on a daily basis. If you would like to put your complaint further, please email medch.customercare@nhs.net and a member of the team will be able to help. Many thanks - Charlie
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Review titled Absolutely dire
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Attended A &E via 111, five hours to be triaged then sent to Meddoc only to find a 7 hour wait. 7 Hours! Whole families spread out over chairs, on the floor, everywhere. How can a 7 hour wait be justified in this day and age. Whilst I get they are short staffed surely do whatever is necessary to sort this out, people can’t get Gp appointment so turn up there, start from the bottom up! Broken Britain and not fit for purpose at all. I still can’t get over a 7 hour wait!!!!!!!!!!
Visited November 2022
Review titled Medway Community Healthcare
Replied on 08 December 2022
Hi, We apologise for your recent experience with our MedOCC service. Although we appreciate 7 hours is a very long time to wait, we do try our best to see our patients as quickly as possible. If you would like to escalate your complaint further, please email medch.customercare@nhs.net or call 0300 123 3444
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Review titled Terrible System - what has happened to the NHS?
by Whatashame - Posted on 07 August 2022
Not only trying to speak to a doctor is impossible, now I cannot even book in for a blood test. I ring and ring but every time the staff are busy. Whilst I appreciate this, I don't actually believe that anyone answers this phone. The message is so quickly spoken that it took 3 goes to listen to the message to just understand what the email address is to book a blood test. Why can't I just Google blood test, sheppey hospital? It seems like the NHS are trying to become completely unavailable to a majority of people who work full-time, or those who don't have internet facility or are not able to use an online service. Money is tight yes, but if you can't get patients through the door, how do the NHS expect to actually treat anyone?
Visited August 2022
Medway Community Healthcare has not yet replied.
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Review titled Phlebotomy appointments!!!!!!!!!!!!!!!
by backatyoo - Posted on 27 June 2022
I have been telephoning for 3 days now just get an automated reply - "we are busy call back". Yes, we are all busy, and presumably the staff are busy taking blood but this is unacceptable practice. Why is there no on-line booking system as provided by other hospitals? This would solve the problem.
Visited June 2022
Medway Community Healthcare has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Alison Frier - Posted on 09 May 2022
First time using this service rung at 8.30 on a Sunday Morning as my Daughter had been awake all night in pain & with a swollen jaw told to come in 9.30 lovely dentist who sorted the problem & she has now recovered fully Thank you
Visited May 2022
Medway Community Healthcare has not yet replied.
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Review titled Blood Tests
by Anonymous - Posted on 14 April 2022
I have been trying for 2 days to book a pre surgery blood test here. I have tried a few different phone number. The message box is always full at the blood testing department. The staff are always busy and cannot get to the phone. I know at least 4 other people on the island having had the same problem. I dont know what to do to get this blood test. I am 74 and this is stressful. Thank you
Visited April 2022
Medway Community Healthcare has not yet replied.