Reviews

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1. Review titled Bad customer service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 07 March 2023

   Such a disappointing experience from the start to end. I went in for a consultation for a wart removal, the consultation lasted less then 5 mins and cost £100, wasn’t informative at all. But since I’ve paid £100, I thought I would go ahead and just get the laser removal done as I didn’t want that to go to waste and go with another clinic. I’ve gone ahead to email London wall branch, emailed them 3 times no replied, called the main switch board, was told I would get a call back, nothing again! In the end I manage to book it in. I went in today to have the laser done, it was all such a rush, the doctor did not make me feel comfortable. She said “ don’t call us in 3 weeks if you are in pain cuz it just how it is, just gotta wait for the pain to go”. I’m just shocked, I’m already feel nauseous from having to get this Veruca removal done and she was just not comforting or reassuring. Instead, she made me more scared and not wanting to go ahead. It took about 5 mins and she rushed me out, tho she prescribed me some antibiotics, the after-care was not informative at all. I don’t even know how often I should be cleaning the area. All together extremely disappointing and I will never go there again for anything. I feel like the staff are not happy working there and reflecting on their attitude and faces!

   Visited March 2023

   Report as unsuitable

   sk:n London Wall has not yet replied.

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