Vocare - Ratings and reviews
Reviews
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Review titled Abysmal service
Rated 1 star out of 5
by Julia Dean - Posted on 08 March 2024
I called 111 at approximately 5.15 pm and explained my situation. I was advised that someone from Vocare would call me in approximately an hour. I do understand that this was an estimated time. Nobody had called by the time I went to bed at 10.00 pm At approximately 6.00am I noticed that I had been called twice at around 5.25 am. This was 12 hours after my initial call to 111 . I felt somewhat better later in the day and I managed to go out for a while. I had my phone on silent. At about 11.00am I was called again. On none of these occasions did anyone leave a message. I called 111 the following day and registered my complaint. They said that I would be contacted by vocare in about an hour . This was around 2.00 pm ish. I am still waiting for the call. The initial call to 111 was on the 6/3/24 and the last call from vocare was on the 7/3/24 .
Visited March 2024
Vocare has not yet replied.
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Review titled Abysmal service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
I called 111 on behalf of my husband who has dementia, and on the day he had a high fever, confusion, chest pain due to a cough, and weakness. The call handler focused on the chest pain, understandably ruling out cardiac symptoms. The fever, confusion and weakness, history of pneumonia and dementia did not seem to feature in the triage. I was expecting a call back from the clinical team, though it was 18 hours until they phoned to tell me the case was closed because I did not answer the phone. I do not answer the phone to numbers I don’t know, the number was simply Tyneside, not 111. I am pursuing a complaint through Yorkshire Ambulance service who manages the quality assurance process for out of hours and community services. Vulnerable people need to be prioritised , I am a retired nurse and I knew to give my husband fluids and paracetamol to mitigate what I was pretty sure was a viral infection. If I hadn’t had my background, and my husband called 111, would he have received the care he needed? There has to be a safer way.
Visited March 2024
Vocare has not yet replied.
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Review titled Terrible visit
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
We were left waiting for hours whilst other patients who signed in after us were seen immediately for no apparent reason (i.e when the a&e waiting and side rooms were empty aside from us and they still saw to a walk in before us). The nurses were gossipy and rude, laughing at patients where we could hear them and being rude and nasty to others who simply asked for assistance or directions. In conclusion we were treated abysmally but so was every other patient in the a&e department today.
Visited April 2023
Vocare has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
Visited following a referral from urgent treatment centre, was in with doctor for less than 2 minutes, asked a few simple questions regarding kidney pain dipped a urine sample but did not even leave 10 seconds before deciding there was no infection, stated to ring gp on Tuesday, after being in pain for 3 days. Left in agony and pain no better today, feel there is no point ringing back to get no advice or help regarding my pain in lower back
Visited April 2023
Vocare has not yet replied.
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Review titled Good Service
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2022
Staff engaged and delays apologised but given current climate this was understandable. I would recommend this service to my friends and family.
Visited October 2022
Vocare has not yet replied.
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Review titled Poor pain management
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2023
I went to urgent care and was given an appointment at Vocare for later that day due to severe tonsillitis. Was given antibiotics and I asked for some stronger painkillers as I was maxed out on paracetamol and ibuprofen and already taking codeine at home. I was told "we don't usually give codeine for tonsillitis". I said nothing is touching the pain and was told to buy co-codamol. As a doctor myself I don't understand how this is appropriate when co-codamol comes in smaller doses and also means that you have to predict how much pain you are going to be in i.e. once you take paracetamol if you are in pain you can't then take co-codamol for another 4 hours. It is much easier for patients to space out and control analgesia when not in combined form. The next day I was referred to the ENT rapid access clinic by my GP where one of the first things I was offered was codeine for the pain. I also couldn't tell you who the person I saw was as there was zero introduction.,
Visited September 2022
Vocare has not yet replied.