Silverthorn Medical Centre - Ratings and reviews
Reviews
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Review titled Cannot get trough using the telephone number provided
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
I have tried calling to rearrange an appointment for my mother and I have been tiring to call them for the past 3 days. One of the numbers says I have dialled an incorrect number - 020 8535 6590 I have checked the number many time on the latter the have send and it is correct and the other number the main number listed in Google just cuts off every time I call - 020 8430 7210. I am not sur how to contact them to rearrange the appointment.
Visited April 2024
Silverthorn Medical Centre has not yet replied.
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Review titled Cannot Contact the centre using their telephone numbers!!!!
Rated 1 star out of 5
by MR H MAROO - Posted on 24 April 2024
I have tried calling many time to rearrange an appointment but cannot get through on the 2 number I have. What happens if I cannot get trough and miss the appointment? The number are 020 8535 6590 and 020 8430 7210.
Visited April 2024
Silverthorn Medical Centre has not yet replied.
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Review titled Phone Number never works
Rated 1 star out of 5
by Susanna Janner - Posted on 23 February 2024
I was told by my GP practice to chase my results - is this usual? I was referred by my GP . . However, when I tried phoning, the phone number wasn't working. Lots of other people have said the same - why hasn't it been sorted?
Visited February 2024
Silverthorn Medical Centre has not yet replied.
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Review titled Impossible to access
Rated 1 star out of 5
by Elsa - Posted on 20 November 2023
They texted me to say I had an antenatal appointment on the 17th of December, then sent me a letter to say it was on the 7th of December and had been cancelled. The letter said to call this number to reschedule, the only number on the letter was the central booking service - after waiting on hold with them for an hour they said they didn't deal with antenatal appointments. I tried calling the clinic directly and they just hang up before answering the phone. They might as well not be operating for all I know. Really frustrating as I now feel I have no access to the service at all.
Visited November 2023
Silverthorn Medical Centre has not yet replied.
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Review titled never answer the phone
Rated 1 star out of 5
by Anna - Posted on 09 May 2023
I'm on waiting list for appointment there and trying to find out some details. Have been calling last 3 weeks - probably around 50 times or so. Not once managed to speak to anyone. They do not pick up the phone or disconnect the call after few minutes. This is beyond ridiculous.
Visited May 2023
Silverthorn Medical Centre has not yet replied.
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2024
When I went to book my blood test there was a ladie who books you in . She was extremely rude .ive seen other reviews about this lady and so many people have gave similar opinions. I think she may need to be trained again because . It reflects badly on your other staff who seem to be doing there job. I hope someone can talk to her as opposed to being just nothing done.
Visited May 2023
Silverthorn Medical Centre has not yet replied.
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Review titled Dont answer phone
Rated 1 star out of 5
by lindsay collier - Posted on 20 April 2023
Why don't they answer the telephone? I have rung several times and then just get cut off. The same problem with Whipps Cross Hospital. Just not good enough.
Visited April 2023
Silverthorn Medical Centre has not yet replied.
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Review titled Awful Awful Awful - should be closed permanently
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
My mother attended Silverthorne Clinic on 24 November 2022 to see a physiotherapist. My mother arrived 30 minutes early for her appointment. Mum saw the receptionist and expected that she was checked in for her appointment. After waiting over an hour she received a text message on her phone to say she has not attended the appointment! Mum went back to the receptionist to ask why she is receiving this message as she has been waiting to see the physio for over an hour. The receptionist said that she forgot to check her in! Totally unacceptable. On 4 January 2023, from 1.15pm I have called the number 020 8430 7210 20 times and every time I get cut off ! I never spoke to anyone as no one answered the phone. Why will no one pick up the phone? Close this clinic now as it is a waste of money and not fit for purpose !
Visited November 2022
Silverthorn Medical Centre has not yet replied.
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Review titled Absolutely fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2022
I waited for approximately 1 minute before I was called. It has been very difficult in the past to have a blood test because my veins are sunken. At a previous clinic I was sent me to the hospital because they couldn't find a vein after several attempts. I've been to Silverthorn on 4 different occasions and they've had no problems getting blood from me. She got 3 test tubes! The service is so efficient. I would recommend them to anyone, especially if you are anxious about having a blood test.
Visited June 2022
Silverthorn Medical Centre has not yet replied.