Minor Injuries Unit - Ratings and reviews
Reviews
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Review titled I am really impressed with this service
by hawktz63 - Posted on 11 December 2023
Visited today with my son for a rugby injury. I am really impressed with this service and will not be going anywhere else in future. From the reception to triage to X-ray and finally seeing the practitioner, the service was outstanding. What an amazing facility - NHS at its very best.
Visited December 2023
Provided by Care opinion
Review titled Minor Injuries Unit
Replied on 11 December 2023
Thank you for taking the time to provide valuable feedback on your recent experience of the Caterham Minor Injury Unit. I will make sure your kind words are shared with the team. I hope your son makes a speedy recovery. Kind regards Linda Warnes Clinical Governance Manager
Provided by Care opinion
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Review titled No real help!
Rated 2 stars out of 5
by Tony Reynolds - Posted on 31 December 2023
Went because I had fallen down steps and landed on my knee 3 weeks previously. It was not getting better. They x rayed it and sent my home. A week later it was worst so I went back. Nurse was brutal and just sent me home to take paracetamol. 10 weeks on still not better. Minor injuries waste of time.
Visited October 2023
Minor Injuries Unit has not yet replied.
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Review titled Minor injury drop in
by saturnmg99 - Posted on 14 August 2023
Reception and waiting time was swift. Unfortunately I found the nurse that saw me to be obnoxious, rude and had absolutely no interest in looking at my injury. It was a waste of my time going and I was made to feel I was completely wasting the nurses time. I ended up leaving/being ushered away after less than 2 minutes, to then try and Google how serious my injury is myself and whether I should be worried. This nurses duty of care seemed extremely poor and I would hate anyone from my family to ever have to see them. I’d heard good things about the minor injuries drop in service, so perhaps this was just one poor experience.
Visited August 2023
Provided by Care opinion
Review titled Minor Injuries Unit
Replied on 14 August 2023
Thank you for providing feedback on your recent experience of the Minor Injury Unit. I am sorry to hear this was not a positive one. If you would like to discuss this further please do contact me directly on 01737 775 463. Kind regards Linda Warnes Clinical Governance Manager
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2023
All staff friendly and professional from begining to end . Putting a 90 year old at ease and dealing with issues very efficiently. Excellent service thank you to the staff on Sunday evening.
Visited April 2023
Minor Injuries Unit has not yet replied.
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Review titled Temporary closed when arrived
Rated 1 star out of 5
by Allan Butler - Posted on 24 September 2022
Told by 111 to go to minor injuries. When we arrived it was temporary closed. Pretty rubbish for a large town. They wanted triage me again for an appointment. Grr ... what is the point of the 111 service.
Visited September 2022
Minor Injuries Unit has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Ian Bell - Posted on 30 May 2022
´Phoned at midday to ask about an infected wound treatment. They said come along as probably need antibiotics.( I could not get an appointment with my GP).Arrived early afternoon, receptionist very courteous and helpful. Saw triage nurse in less than five minutes and treatment nurse immediately thereafter. Excellent treatment from everyone and out with a prescription within 25 minutes of arrival. Superb - why are GP practices not so efficient and very pleasant helpful people ?
Visited May 2022
Minor Injuries Unit has not yet replied.