Everyturn Mental Health - Ratings and reviews
Reviews
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Review titled No empathy
Rated 1 star out of 5
by Malcolm Clark - Posted on 18 March 2024
First off I work 9 to 5 weekdays so initially found it extremely difficult to make an appointment for my initial assessment. I did finally managed to make an appointment but had to take a half day off work. My appointment was at 8am. At 8.08am I get a phone call to tell me that due to technical difficulties the appointment needed rebooting. It's a phone call and they have technical difficulties!? I'm sorry but that is a very poor excuse. I explained that I had taken time off work for the phone call and all I got was a lame apology with no real explanation or empathy. They then tried to make a new appointment on the Wed Thurs and Fri. Weds I'm at Kings College Hospital to see my liver specialist as I have diagnosed liver issues, Thursday was near midday when I'm in work and the Friday was 2pm in the afternoon when I had another appointment at 2.30 so couldn't accept any of them. I work so expecting someone to drop everything at short notice is a joke. The government are trying to get more people with mental health issues back into work so when are they planning to make the necessary adjustments to cater for people in work. This service is a joke and I haven't even started because as I couldn't take a very short notice alternative appointment advised that they had nothing else to offer and will ring back. I'm definitely not holding my breath. And now having read the other reviews I'm wondering if it is worth bothering at all and maybe should have told them to not to bother. It will be interesting to see if I get a reply. How hard is it to make a phone call?
Visited March 2024
Everyturn Mental Health has not yet replied.
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Review titled Avoid them!
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2023
A great waste of time! Ridiculous questions in the assessment, they gonna make all what they can to avoid offering you any service. They don't have any intention to help but just to fill paperwork! Plus they didn't replay my email! A nothing service!!
Visited October 2023
Review titled Everyturn Mental Health
Replied on 20 October 2023
Hello, thank you for sharing your feedback with us. We're really sorry to hear that you weren't happy with your experience with us. We'd really welcome a conversation with you so we can learn more about what happened, pass on your feedback to the relevant team, and see how we can make improvements. If you email enquiries@everyturn.org, we'd be very happy to arrange a call with you. Thank you again for passing on your comments.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2022
Took month to be on a list and got 3 sessions that were answering a list, no proper treatment then discharged as I couldn't identify anything that I value. Everyone goes on about mental health and this is the solution, we are all doomed.
Visited May 2022
Everyturn Mental Health has not yet replied.