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Sole Bay Health Centre

Teal Close, Reydon, Southwold, Suffolk, IP18 6GY

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Reviews

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  1. Review titled Poor communication poses a health risk

    Rated 2 stars out of 5

    by Anonymous - Posted on 28 June 2023

    Having always previously communicated Covid jab appointments by letter or telephone, the Sole Bay Health Centre chose to send details of my booster jab appointment by text only, to a defunct mobile number. This meant I missed the appointment, despite having a flawless record of attending previous appointments. No attempt was made by the centre to discover why I hadn't turned up, or to consider that a text message might not be the best way to communicate with an over-75. When I belatedly discovered the error the centre was unsympathetic and said they'd run out of vaccine. The website has no complaints form and features a 'Patient Participatioin Group' which is so opaque it has no identifiable members, no contact details, and no published minutes. I am therefore not surprised to read that the national take-up of the booster vaccine is so low, if others have faced the kind of obstacle I have experienced with this centre. I believe this centre needs to reconsider its methods of communicating with elderly patients.

    Visited June 2023

    Report as unsuitable

    Review titled Sole Bay Health Centre

    Replied on 27 July 2023

    Thank you for taking the time to post your comments on care opinion. I am sorry you you weren't contacted regarding your appointment and an alternative method of contact wasn't used. I am also sorry that staff were not sympathetic to your situation when you then spoke with them. I will ensure your feedback is shared with the relevant team. If you would like to discuss your concerns in more detail please ring our Patient Liaison Team on 01502 445445 or email us on PATIENTLIAISON@ecchcic.nhs.uk Best Wishes, Claire Head of Quality, East Coast Community Healthcare

    Report as unsuitable

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