St Catherine's Surgery - Ratings and reviews
Reviews
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
So I Have tried a few different times for appointment for my children which resulted in two off then ending up in a&e due to being refused to be seen then myself today I requested appointment as I am unwell to be told go the walk in. I struggle with bad mental health an have 4 young children so isn't easy to get to a walk in so would have preferred to be seen in my own practice this is absolutely shocking I will be moving myself an children as all they ever say is go walk in yet when on there rare occasion you do get appointment it's empty. Absolutely shocking doctors
Visited April 2024
St Catherine's Surgery has not yet replied.
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Review titled General practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Shocking practice like others have said no point being registered with a GP, told to attend the GP out of hours, waiting for hours when extremely unwell is totaly unacceptable. would like to say the staff were fabulous at the out of hours, I don't want a response of care navigators , I would like to know what GPs actually see patients with!!! To save time attempting to get an appointment! Would be no stars but no option
Visited September 2023
Review titled St Catherine's Surgery
Replied on 28 September 2023
Thank you for your feedback. I cannot provide a thorough response due to your review being submitted anonymously, and I would encourage you to address your concerns directly with the practice to enable us to provide an accurate response. As you may appreciate, demand for GP services is increasing year on year and the NHS has invested in training receptionists to navigate patients to the most appropriate clinician or service, at the most appropriate time to ensure NHS services are used appropriately. This includes services outside of the Practice such as the Walk-In-Centre, and this then means GPs within the Practice can see those patients with the most complex needs. Kind Regards, Janine Clarke Patient Services Manager
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Review titled Great practice
Rated 5 stars out of 5
by Michael B - Posted on 09 September 2023
I have been a patient at this practice for well over 20yrs. Through out that time I have given them some complex medical situations to deal with. Which they have done amazingly. I have never felt judged by any member of staff from receptionist to GPs. The regular GPs and nurses I see know me by name and always say hi even if it’s not them i’m seeing that day, they are welcoming and personable. My medication is reviewed when it should be, they ring with any results I need to know about. They schedule apts if a GP has requested to see me. If I have to cancel they are always accomodating. I feel 110% confident in them and their abilities. I can’t thank them enough for the respect they have shown me through the years. For those complaining of not being able to get through or get an apt have to realise these are crazy uncertain times we are living in at present. With the NHS bearing the brunt of the worst of these unpredictable incidents. None of them are purposely being obstructive, they do the best they can with the resources they have. Cut them some slack.
Visited August 2023
Review titled St Catherine's Surgery
Replied on 12 September 2023
Dear Michael, Thank you so much for taking the time to write such a lovely review. It is lovely for the team to get such positive feedback and appreciation for all they do. Thank you for your kind words and understanding of the current difficulties that are faced throughout the NHS and that we are doing our best. Kind Regards, Janine Clarke Patient Services Manager
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
Extremely pointless being registered with a GP practice that you can't see a GP in. Every time I call for either myself or my son we are directed to the walk-in centre. My son being 5 with health issues and was directed to walk-in-centre or 111. Both 111 and walk-in centre not happy that we are not being seen by our own GP! Awful practice, poinless being registered with them.
Visited January 2023
Review titled St Catherine's Surgery
Replied on 25 January 2023
Thank you for your review. Demand for GP services is increasing exponentially and, to alleviate the pressure on GP appointments, the NHS has invested in care navigation, to ensure patients are seen by the most appropriate clinician or service, at the most appropriate time, based on clinical need, thereby ensuring NHS services are used appropriately. The practice follows care navigation protocols, including navigating to patients to services outside the Practice such as Walk-In-Centres and Pharmacies, ensuring GPs can focus on those patients with the most complex clinical need. If you would like the practice to look in to a particular problem that you have had, please send details directly to the practice via email so that a response can be provided. Regards, Janine Clarke Patient Services Manager
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Review titled Rudeness
Rated 1 star out of 5
by Paul k - Posted on 12 December 2022
I have health issues but rarely go the doctors I’ve had a really sore and blocked ear for over a week now teeth and eye on one side sore to touch i rang on time waited in the que for my turn when the lady answered I I started to explain and was disconnected ie cut off this is not the first time I will be looking to change my doctors I have a right to see a doctor I don’t time waste
Visited December 2022
Review titled St Catherine's Surgery
Replied on 13 December 2022
Thank you for your feedback. I can only apologise for the issue that you had with getting through. I can assure you that we would not have deliberately cut you off. If you were to contact the practice to provide your details, we would be able to look into the issue further. Regards, Janine Clarke
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2022
I sent an e-consult and a telephone consultation was arranged for a few days later with the GP. Following the discussion, I was advised that I needed a face to face meeting and assessment by the GP and a clear plan of care agreed. The results of one of my investigations was sent through to me the following day via text. A fantastic service- thank you
Visited October 2022
Review titled St Catherine's Surgery
Replied on 31 October 2022
Thank you for taking the time to leave your review. I am happy to hear that you are happy with the service that was provided, and appreciate your kind comments. Kind regards, Janine Clarke Patient Services Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
This surgery is ridiculous, you can only submit e-consults until 9am in the morning. What about people who work full time jobs and can't have their phones during working hours? They won't book you an appointment and always just refer you to the walk in centre. Join another doctors surgery
Visited August 2022
Review titled St Catherine's Surgery
Replied on 08 August 2022
Thank you for your feedback. I am sorry that you are not happy with our booking process. We changed our eConsult hours so that they are available earlier in the day so that working patients can access before work (7am-9am). We navigate to the walk in centre for minor illnesses to ensure that GP appointments are available for those that need them. I would encourage you to contact the surgery to address any specific concerns to enable us to provide a suitable response. Regards, Janine Clarke Patient Services Manager
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Review titled Friendly practice
Rated 4 stars out of 5
by Jacky - Posted on 24 May 2022
Just want too say a big thankyou too the receptionist too the doctors ... i have always found these doctors are trustworthy and caring towards me with my problems lately... Like the new phone system you know where u are in queue... Thankyou everyone for doing the most difficult job ...
Visited May 2022
Review titled St Catherine's Surgery
Replied on 26 May 2022
Dear Jacky, Thank you for taking time to share your experience. I am glad to hear that you are happy with the care that you have received at the practice. Thank you again for your kind comments, they are much appreciated by the team :) Kind Regards, Janine Clarke Patient Services Manager
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Review titled Awful - and been getting worse for years
Rated 1 star out of 5
by Jill P - Posted on 16 May 2022
I have tried many times to make a routine appointment after being reminded its time for cervical screening. Every time you call the surgery there is a lengthy recorded message and a queueing system. Every time I have called in the last few years I have been on hold for excessive periods of time - the last time 66 minutes. Just called again now to try to book appointment, 17 people in the queue. Called another service for a routine mammogram - someone just picked up the phone! My husband and family don't have this problem and whilst everything here seems to be blamed on covid. Awful and I will be changing practices.
Visited May 2022
Review titled St Catherine's Surgery
Replied on 17 May 2022
Dear Jill, Thank you for your comments. At the outset I would like to apologise for any distress caused as this was not our intention. We have been experiencing a high demand on our service, this along with a high level of staff sickness has unfortunately had an impact on the queue time on the phone. I can only apologise for this and assure you that our staff are trying their best to help patients and answer the calls as quick as they can. Kind Regards, Janine Clarke Patient Services Manager