The Villa Medical Centre - Ratings and reviews
Reviews
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Review titled The Drs are great, receptionists are rude and nasty
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
I've been with this surgery since birth. They've always been great, until recently. The Drs tell me to go back and see them straight away if things get worse, certainly symptoms appear, etc. So I fill in the online request and reception refuse to let me see the Dr, despite the Dr telling me that I need to see them. I was recently told by reception that there is nothing they can do to help my chronic health condition and I need to learn to live with it. This is not what the Drs have told me. They have told me that they need to carry out further tests if the primary ones show nothing. The Drs themselves are great, if you can manage to see one. They've moved heaven and earth to get my chronic health conditions diagnosed after years of inconclusive tests. Now reception tell me I need to speak to a mental health practitioner before I can have the chronic health review a letter from the surgery told me I need. If the practitioner deems it appropriate then they will refer me to my own Dr. If not then I'm not allowed to see them. Receptionists are speaking to me, and other patients there that I know, as if we are less than human. They get pretty nasty, refuse us help, and have brought me to tears on multiple occasions now. They have zero compassion for patients, and they treat those of us with disabilities that require regular appointments as pests that they don't want to deal with. After 36 years with this surgery I guess it is time to move on to somewhere else. Again, the Drs are absolutely fantastic. Helpful, understanding, compassionate, go out of their way to get you the help that you need. Sadly the gatekeepers won't let you past the gate.
Visited July 2023
Review titled The Villa Medical Centre
Replied on 10 July 2023
Dear patient, Thanks for submitting the feedback. Sorry to hear you were not happy with the service provided to you on this occasion. We are proud of providing an excellent patient care at the Villa Medical Centre. We are implementing "patient signposting system" to make sure all patients are treated fairly and to utilize our resources efficiently, as much as possible. Our staff are working tirelessly to provide the best care possible. The majority of our patients are very happy with the services they receive as it shows in our patient satisfaction surveys and Friends and Family feedback. We are sorry that on this occasion, you thought, the system didn’t work for you. You may know, we have a complaint process, the complaint form can be collected from the reception as well as downloaded from our website. If you can fill out the form, we can further investigate your complaint. Thanks
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Fortunately I don't have to use my GP very often, but I've always had friendly and efficient service from all the staff at the Villa Medical Centre. I had a worrying chest infection recently, and was seen very quickly and given treatment and reassurance. Thank you and well done.
Visited June 2023
Review titled The Villa Medical Centre
Replied on 15 June 2023
Dear Patient Thank you for taking the time to leave your review. We are delighted that you have had positive experiences with us. I will pass your comments onto the whole team Best wishes.
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Review titled Totally disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 24 August 2022
After being in alot of pain for several years with isolated issues I decided to seek help from my GP who told me that I needed to see the Practice Physio 1st... I was happy to do this as in the past I've always been happy with the service I have received. After waiting 10days to see the practice physio I was told to exercise more but not over do it, diet and look at some videos on You Tube to help me with my issues.. I left absolutely disgusted and no better off... No pain relief was offered,xrays or bloods test even though that is what I had asked for in my e-consult... I am now waiting to hear from GP regarding my visit...
Visited August 2022
Review titled The Villa Medical Centre
Replied on 25 August 2022
Dear patient, we were sorry to read your entry on the NHS choices website, following an in-depth conversation with a member of our management team earlier today, to discuss this matter that you had raised with us via email yesterday. As discussed during the telephone call, the matter will be followed up accordingly.
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Review titled A beacon of success!
Rated 5 stars out of 5
by Janine - Posted on 22 September 2022
This practice has been absolutely fantastic in providing all the medical care that I have needed, over the tough times of the coronavirus pandemic and more recently. I have always been able to make contact with the practice when needed, via econsult or telephone and on all occasions a face to face consultation has been offered where appropriate to my need.The staff,without exception, have treated me with care and compassion. I could not ask for more from this practice and consider it to be a beacon of success.
Visited August 2022
Review titled The Villa Medical Centre
Replied on 03 October 2022
Dear Janine Thank you for taking time to share your experience. I am glad to hear that you are happy with the care that you have received at our practice. Your feedback has been shared with the team; it is much appreciated by them :) . Thanks
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Review titled Booster Vaccination 26.06.2022
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2022
The 'Service' and execution/delivery/procedure from Administrator and Nurse was exemplary. This the only feedback completed by myself, regarding a medical practice, ever. Other than face to face . Well done and thank you all.
Visited June 2022
Review titled The Villa Medical Centre
Replied on 29 June 2022
Dear Patient Thank you for taking time to share your experience. I am glad to hear that you are happy with the care that you have received at our practice. Your feedback has been shared with the team; it is much appreciated by them :) . Thanks