Hightown Village Surgery - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Richard Jones - Posted on 13 September 2023
I am registered with this practice but have no information as to who owes/runs same and there is no email to contact them. On Wednesday I had a query as my repeat prescription had not arrived at the chemist,I telephoned the surgery at 3 o/c after been on the line for 30 mins gave up and walked round to the surgery to find it locked ! According to website they should be open until 6-30 , they really need to update the page to save people wasting time and money hanging on a phone that’s not going to be answered
Visited September 2023
Hightown Village Surgery has not yet replied.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
80 minutes after my allotted appointment time I’m currently still sat waiting. No warning of the wait when I first booked in either or I would of rearranged my appointment
Visited June 2023
Hightown Village Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
Like all GP Practices there is a lack of funding creating staffing issues. Blame the government or CCG but not the practice. They do their best in difficult circumstances. I personally have received excellent care.
Visited June 2023
Hightown Village Surgery has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Neil Cornmell - Posted on 10 January 2023
My elderly father had been calling without success over a period of 5 days… eventually went to the surgery at 8am to be told by the rude receptionist phone up at 8am… eventually after not being able to get an appointment my mother was admitted into hospital and placed on oxygen. This surgery is a disgrace when vulnerable people end up in hospital- this could have been prevented.
Visited January 2023
Hightown Village Surgery has not yet replied.