Belle Vale Health Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I had an appointment with a nurse today who was lovely, reassuring and explained everything. I then needed a further GP appointment si she directed me to the gentleman on reception who is a credit to your practice, always helpful, polite and nothing is too much trouble. I seen a fantastic GP who put me at ease, listened and was clear with his plan for me. I had a fantastic service from you today, thank you.
Visited April 2024
Review titled Belle Vale Health Centre
Replied on 08 April 2024
Dear patient, Thank you very much for your review, it's always great to receive feedback like this. I will make sure it is passed on to the staff. D Davenport, Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Wanted to make an appointment for a review and I was told to ring the following week. Contacted them the following week and didn't have one available anymore. Was given an appointment much later.. in the morning I never manage to make an appointment through the phone. When I wanted to use patch didn't have anything available untill following day 00.00h. Just don't know. ..very disappointed
Visited April 2024
Review titled Belle Vale Health Centre
Replied on 15 April 2024
Dear Patient, I am very sorry about the service you have experienced on this occasion. I'd like to learn more about what has happened, so I would be pleased if you could contact me on bellevale.healthcentre@nhs.net with your full details so that I investigate this further and respond to you in full. In the meantime we do have a number of nurse slots available over the next couple of weeks so please do get in touch with us if that is what you need. Kind regards, D Davenport, Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
It is a danger to human health. Impossible to get an appointment whenever online or phone. Waiting for hours to get through. Terrible attitude of reception staff. I have left out of fear for my health.
Visited February 2024
Review titled Belle Vale Health Centre
Replied on 26 February 2024
Dear Patient, Thanks very much for your comments - I am very sorry that you have decided to leave the surgery. I'd like to investigate this fully but unfortunately I don't know who you are. If you could send me more details to bellevale.healthcentre@nhs.net I'd be very grateful. We look forward to hearing from you. Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by P.Wilson - Posted on 13 December 2022
The whole team here give excellent support i and my family have been patients here for along time. It's simple give respect and consideration and you will get it back. Its awful the way some speak to them when waiting in the queue. Yes its frustrating but these are extremely hard times a little patience goes along way. I always recommend this practice their dedication and support is a credit to the partners who go above and beyond to help and support. Well done to all the team and Thankyou!
Visited December 2022
Review titled Belle Vale Health Centre
Replied on 14 December 2022
Dear P Wilson. Thank you so much for taking time to write a very kind review of our practice - it is very much appreciated. I will make sure I pass it on to the whole team who are doing their best in sometimes challenging circumstances. Kind regards, D Davenport, Manager
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Review titled Great GP practice and pharmacy
Rated 5 stars out of 5
by Toni Carson - Posted on 25 November 2022
I’m a newbie to the practice and have health anxiety amongst other conditions. This is a good gp surgery. I’m a nurse and this practice is helpful and the pharmacy in the surgery (Kay’s) are helpful, professional and nothings a bother.
Visited November 2022
Review titled Belle Vale Health Centre
Replied on 28 November 2022
Dear Toni, Thanks very much for taking the time to leave a review - I will make sure I pass this on to my team. Regards, D Davenport, Manager
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Review titled I cannot understand
Rated 1 star out of 5
by Gema - Posted on 20 August 2022
I got a repeat prescription from my GP in Belle Vale 10 days ago, which never reached the pharmacy. I call the practice and they literally lie, because it has never been sent (they checked in the pharmacy with my NHS number). I finally had to call 111 to get it. What is the point?
Visited August 2022
Review titled Belle Vale Health Centre
Replied on 06 September 2022
Dear Gema, Thank you very much for your feedback and for taking the time to discuss this with me on the phone last week. Your GP appointment was in fact with Extended Services. They have confirmed with me that your prescription was sent to the pharmacy by secure email at 11.08am on 12th August. I am very sorry that it was not available to collect at the pharmacy, I understand that sometimes pharmacies do not check their secure email when patients go in. Kind regards, Dave Davenport, Manager
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Review titled Survival of the fittest
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2022
Can’t get an appointment here. You have to phone at 8am to be met with permanent engaged tone, (because everyone else is phoning too). About 1 hour later, after repeatedly redialling, you will eventually speak to someone who will tell you that all the appointment have gone, there are no pre bookable appointments, no telephone appointments and nothing with the practice nurse! You will then be told to phone back at 8am the following morning, whereupon the whole sad process will start again. How long is the gift of Covid going to keep giving as a reason for everything not working as it should?, or is this practice over subscribed with permanently sick patients? You need to have extraordinary tenacity, endurance and the will to succeed, and basically be in tip top health in order to survive the appointment system here. Also not having to work is good too, as you will need to concentrate your mind on at least 30 minutes of dialling and redialling. Like I said, survival of the fittest!
Visited July 2022
Belle Vale Health Centre has not yet replied.