Priory Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible, Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
They act entitled and are rude to sick patients, raised voice and do not attend to calls, such disgusting behaviour as healthcare staff. Please improve.
Visited January 2024
Review titled Priory Medical Centre
Replied on 06 March 2024
Thank you for taking the time to share your experience with us. We apologise for any inconvenience or discomfort caused by staff attitude during your recent visit. We take all feedback seriously and strive to provide the best care and service to all patients. We also ask our patients to take into consideration the abuse our reception staff tolerate on a daily basis due to the fact demand for appointments outweighs our capacity to give them. we urge our patients to explore the current challenges faced by general practice via www.rebuildgp.co.uk
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Review titled Poor standards
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Just phoned my doctors which took them 11 minutes to pick up. I explained I was recently in hospital who stated my current medication is making me poorly. I requested to speak to a doctor but was told not possible. I requested a doctor phone me and was told I could get a phone call 7 days later for literally a 1 minute phone call. A total lack of professionalism and care shown. I wasn't offered any other options only waiting 7 days for a phone call meaning my health continues to deteriorate due to wrong medication. Staff poorly trained, not enough doctors, poor standards and a sense of they don't care.
Visited November 2023
Priory Medical Centre has not yet replied.
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I called yesterday to make an appointment for my Son, was told 'theres no appointments' but they do a walk in 8am Tuesday and Thursday so best thing was to bring him there. We arrived at 8.05, massive queue outside, 3 doctors on duty each with 12 Patients plus anyone lucky enough to have an appointment...an hour and a half waiting by the door as nowhere to sit and there were still 9/10 people ahead of my son. Last time I needed an appointment for my 6 year old Daughter there were no GP's so we had to see a Paramedic (who then had to seek advice from a GP with regards to my Daughters disgnosis). It really is a joke, if you need to see a GP, Priory Medical Centre is not the place to go. Such a shame as used to be a fantastic surgery.
Visited April 2023
Priory Medical Centre has not yet replied.
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Review titled Unpleasant experience
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
On Tuesday the 11/04/2023, after coming and quing for 30mins to book an appointment for my kids to be seen by the doctor, was booked in for 10.45am. We came back at 10.30am and waited with no explanation for 1hr 30mins to.see a doctor an appointment has been scheduled for, after seeing the doctor no apology what so ever or explanation! I'm definitely changing Gp
Visited April 2023
Priory Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I would like to say after reading some of the comments about this practice I disagree. I think the sit and wait clinic is a great way to access a face to face GP appointment and the fact you can book a routine appointment with a choice of GP and with a choice of either phone or attending the surgery is a major plus considering the way other GPs are running their systems. I think its about time we started supporting our GP surgeries and questioning the powers that be rather than placing blame on the services and their hard working staff
Visited February 2023
Priory Medical Centre has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I have called to see a doctor, was told only have a walk in system 2 days per week, or a phone call the rest of the week. Absolutely disgusting, receptionist had a bad attitude when I said it was not an emergency she said "this is how we do it love"!!!!!!! Their staff need training in customer relations!
Visited January 2023
Priory Medical Centre has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by David Jones - Posted on 23 February 2024
I have waited 6 weeks for a face to face appointment I have just been informed I can only have a telephone appointment. I just want to see a doctor in person
Visited January 2023
Review titled Priory Medical Centre
Replied on 06 March 2024
We are sorry to hear that you are having difficulty scheduling an appointment with our medical practice. We understand that timely and accessible healthcare is of the utmost importance, and we are committed to providing our patients with the best possible care. We apologize for any inconvenience this may have caused and want to assure you that we are actively working to improve our appointment booking process. We also urge our patients to review the challenges being faced by General Practice via www.rebuildgp.co.uk