Upton Rocks Primary Care - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
Very poor practice. Steadily declined over the last 10 years. Never see the same GP as they're all locums, they show very little interest and very poor care, never do a physical examination even when required, just want to get you in and out. That's if you're able to get an appointment. Have to ring constantly from 8am, why they do not have a queue system like other surgeries is beyond me. Some mornings I have rang over 100 times just to get through and be told all appointments gone. Don't have appointments outside the hours of 9-430 so if you work 9-5 mon-friday you have to waste a day's holiday just to possibly get an appointment. Very poor practice. I am so happy I am not there anymore.
Visited June 2023
Review titled Upton Rocks Primary Care
Replied on 30 June 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0151 511 5730 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Thank you
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Review titled Very poor knowledge
Rated 1 star out of 5
by Kelly - Posted on 24 November 2023
Both me and my daughter have been patients at this surgery, went to see a nurse re the menopause and some solutions, nurse was brilliant went back to see the GP to follow on from the advice of the nurse and the GP advised I was unable to have a hormone only women who have had a hysterectomy could have the hormone replacement and when challenged I was told he was the GP and that the nurse and I basically do not know what we are talking about. Left and went to a new surgery and the GP advised me that my previous GP clearly does not have a clue when it comes to the menopause. My daughter went to see her new GP recently as she also moved with me and was advised by the GP that the previous Dr at Upton Rocks had put her on a dangerous pill and should not have done and changed here pill immediately I would suggest Upton Rocks GP's listen to their patients as we know our bodies and I would suggest that the GP's take more of an interest on women and thier ever changing bodies
Visited June 2023
Upton Rocks Primary Care has not yet replied.
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Review titled Not Great
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
The reception staff are lovely and accommodating however they can’t create appointments that aren’t available. It’s constantly ring back at 8am or no prebookables. The rare times I have used the surgery I have waited more than 50 minutes for my actual appointment. Today my 10.10am for my poorly son, I was seen at 11.05am. The doctors are locums so no familiar face.
Visited March 2023
Review titled Upton Rocks Primary Care
Replied on 16 March 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0151 511 5730 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us on hccg.uptonrockssurgery@nhs.net if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Called every morning for 3 weeks, and struggle to get an appointment. When an appointment finally becomes available, its always a locum doctor, who barely reads previous notes, and does half a job. No examinations are undertaken in regards to heart problems (not even just checking blood pressure/listening to chest) nor checking weight when mentioning worries about weight loss. Will be moving to a new practice ASAP. Would recommend people avoid this place at all costs.
Visited March 2023
Review titled Upton Rocks Primary Care
Replied on 04 April 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 0151 511 5730 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Thank you
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Review titled Great staff, so supportive
Rated 5 stars out of 5
by Sarah Smith - Posted on 20 July 2022
I've had many GPS surgery's over the years, and as I have a routine injection every 12 weeks I've always had to visit often. Today I came in for my usual appointment and I woke up with a terrible ankle pain. The staff helped me get a f2f with the doctor as soon as they could, despite me coming In for something else as they could see it needed attention. They are amoung the best support staff I've known in 4 different nhs trusts and 6 surgery's. They are always helpful on the phone even though I know thier hands are often tied.
Visited July 2022
Review titled Upton Rocks Primary Care
Replied on 20 July 2022
Thank you for your comments and kind words. We are always striving to provide the best for our patients and positive feedback is appreciated and valued. Thank you Faye Dixon Upton Rocks Surgery
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2022
Terrible practice. Phoned 8am Tuesday to make an appointment. Couldn’t get through until 8:30 when I was told all appointments were booked up and to complete an “e-consultation” and the doctor would get back to me. Completed an e-consultation and got a message that the doctor would respond by the end of the day on Wednesday. No doctor called on Wednesday. Thursday morning around 11am I had one missed call from the doctor which came through while I was in a work meeting. He left a voicemail asking me to call the surgery. I returned the call at around 1pm and was advised that the doctor would call me back. The doctor did not get back to me. Friday morning I phoned the surgery at 9am to check that the doctor would be getting back to me today and was told “no - it’s a different doctor today, if you missed the call that’s it, you need to start the whole process again”. Absolutely appalling!! I missed 1 call (a day later than I was told it would be) and returned the call within about an hour but had to start the whole process again because I missed the call. Terrible, terrible service.
Visited July 2022
Review titled Upton Rocks Primary Care
Replied on 12 December 2022
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 0151 511 5730 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Our staff are busy dealing with hundreds of calls daily. Patients can also email us if there are delays on the phone. Please contact the surgery with your name and contact details to allow us to investigate further.