Broken Cross Surgery - Ratings and reviews
Reviews
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Review titled I am at my wits end with this practice
by Anonymous - Posted on 16 April 2024
Moved practices 4 years ago. They started messing about with my medication. I was working and In a position that required lifting of very heavy goods. Already with a back problem and severe pain I continued to work. Then they decided to play good doctor and try to take me off medication which worked for years. After numerous times of running out of my medication and being given it weekly which is a nightmare on its own: they would say halfway through the week before I ran out to order it early then not allow me to order it bacause it was to early o have gone into full blown withdrawal off the medication at least 20 times now and have experienced agony. Then whilst I have no meds in my system tell me to walk and order it???? It is really affecting me and most of the receptionists are nice but I’ve been made to feel awful today and because of my loss of job because of all of the messing about my mental health has suffered. I have a lot going on at the moment and don’t feel the receptionist help I actually felt suicidal before as I have a lot going on and her reply was after what I perceived as a bad attitude was go to a and e the doctor won’t deal with that. I feel really poorly I rang to complain and she said you’ll have to come In how do you extract me to walk in when I have no medication??? It’s gone on for long enough. Doctors are really good. Receptionists need to learn how to speak to people.
Visited April 2024
Review titled Broken Cross Surgery
Replied on 16 April 2024
Dear Patient We are sorry you have had a poor experience today. If you would like to contact our complaints manager Sue Brown 01625 617300 or email n81632.brokencrosssurgery@nhs.net we can investigate this further to see if we can help in any way. Kind regards Lesley Barrett, Practice Manager
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Review titled Doctors and nurses great
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
I am a newish patient at this practice and have had really good treatment from the doctors and nurses. I contacted the surgery by telephone to make an appointment with a doctor. The receptionist who answered was quite abrupt and rude making me feel like I was a nuisance. I was quite shocked.
Visited March 2024
Review titled Broken Cross Surgery
Replied on 16 April 2024
Dear Patient Thank you for your positive review about the treatment from our doctors and nurses at the practice. We are sorry to hear that you felt our receptionist was abrupt and rude. If you could please contact me, I will look into this. Kind regards Lesley Barrett, Practice Manager
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Review titled Great practice and staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I went in today with numerous of issues, the doctor booked my follow up appointment there and then as-well as doing all my medication and fit note, very helpful and listened to all of my concerns without me feeling inadequate or unheard. I’ve been with this surgery for 3 years now and never had an issue getting an appointment or getting answers needed!
Visited February 2024
Review titled Broken Cross Surgery
Replied on 14 March 2024
Thank you so much for your review. We really do appreciate all feedback from out patients. If you would be interested in joining our virtual Patient Participation Group please do contact us for further details. Kind regards Lesley Barrett, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
I have been a patient at Broken Cross since I was 10 (now 40!) and have always had a great experience. The receptionist’s are the opposite of your stereotypical ‘gatekeepers’. Friendly, sensitive and empathic. I like using their e consult portal and get a call back same day
Visited October 2022
Broken Cross Surgery has not yet replied.
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Review titled Failed to honour prescription promise
Rated 2 stars out of 5
by AWG - Posted on 22 July 2022
It is now exactly one week since I took my 94 year old father in law for an appointment at the surgery. Prescription for diuretic tablets has not been honoured. No instructions received by Pharmacy from Broken Cross Surgery.
Visited July 2022
Broken Cross Surgery has not yet replied.
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Review titled Bad attitude from 1 receptionist
Rated 3 stars out of 5
by Andy Chester - Posted on 04 May 2022
I phoned today to enquire about my ordered medication, and that it's been 4 days since I ordered it. I understood it was a bank holiday, but I phoned 2 days after the bank holiday. The receptionist had no patience or time to listen, just wanted to end the phone call abruptly by saying to wait 48 hours. Her manner is uncaring, bossy and bordering on being rude. This is not the 1st time she's done it to me, and probably others. When I was asked to go and get a blood form from the practice desk for my blood test appointment, she refused to print me a form off when I asked for one and instead she said she would have to contact my doctor first, and I would hear back in a phone call or to come another day. It's the WAY she said it, and her actions that is disappointing. She let's the practice down. I can't fault the doctors and other staff, they are brilliant. The other receptionist is professional and kind and caring too. Its just the 1 receptionist that really does need to have more people skills and become more caring.
Visited May 2022
Broken Cross Surgery has not yet replied.