Westbrook Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I phoned this morning for my son who has had a lengthy cough. Receptionist on the phone was incredibly helpful, he did everything he could to arrange an appointment so had a telephone appointment for the afternoon. GP contacted me, arranged to see my son to check his chest even though she already had a busy clinic and prescribed the necessary medication. Fabulous service. Thank you
Visited January 2024
Westbrook Medical Centre has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Ashley Baren - Posted on 12 December 2023
The practice wasn’t even open when I turned up for my 8.00am appointment. When it did open, shortly after 8 the computers weren’t booted up so people had to wait to make appointments. Surely it would make for smoother running if everything was ready for opening time! Front of house reception rudeness personified. And a software system that “cannot search by Surname”- surely not!! What year did they install it!! Or is it a training issue. It wasn’t just me that was spoken to in a manner bereft of manners, pretty much everyone I witnessed had the same treatment.
Visited December 2023
Westbrook Medical Centre has not yet replied.
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Review titled Excellent clinicians, inadequate capacity, woeful admin,
Rated 3 stars out of 5
by Just-a-bloke - Posted on 26 June 2023
I have been a patient here for over 20 years. The front line medical staff are excellent and you can book specific early slots for routine check ups such as Diabetic checks. Based on recent experience though don't expect the phone to be answered in under half an hour, don't expect an appointment in under 4 weeks and don't expect any form of sympathy from the reception / phone team. The overall patient experience is sadly woeful even though they do have some great doctors and nurses. Admin and management are simply woeful letting everyone down. Patients get badly treated and this undermines the great medical support when you actually see a professional.
Visited June 2023
Westbrook Medical Centre has not yet replied.
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Review titled dreadful, todays complaint is exactly as before
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
arrived at 9.20 for my 9.30 appt to have blood taken, 5 people waiting in front of me, presumably with appointments. On arrival ,I thought how can they be so far behind they have one been open for 40 mins. As each patient was called, the nurse/proffessional apologised for "keeping you waiting" and so it was, some 40mins after my appt time, which I had waited 3 1/2 weeks for ,I was called in with the automatic apology trotted out ,without a trace of sincerity. nobody offered any forewarning of the delay,nor any explanation. I would happily change GP surgery but, they all appear to be equally incompetent, whilst never tiring of telling you that they are under massive pressure. Just a shambles, got sent for a cranial CT scan results were clear, symptoms persisted ,really had to persuade the receptionist to give me a face-to-face. 4 weeks wait for an appt. He kept suggesting an e-consult yet did not seem to grasp that the symptoms just kept directing me to call A&E, where I had already attended for 10 hrs ! just useless and as long as they keep harping on about working under stress and pressures, we have no option other than accept this third rate,third world "service" they appear the longer we are forced to accept it
Visited April 2023
Westbrook Medical Centre has not yet replied.
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Review titled Impossible appointments
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Phoned for appointment, told to go via eConsult, which I found was closed apparently early morning thing now, so had made appointment for nearly 5 weeks away, and was advised I could speak to a pharmacist who said he couldn’t treat a skin infection and I needed to speak to a GP and 5 weeks is too long. Phoned the surgery and told to find a walk-in centre. This is appalling. NHS almost disappeared and I would hate to have a stroke or a heart attack and rely on this system. I have been a patient since before any of these doctors have worked at the surgery and when it was in temporary premises, so I know what I am talking about. Gone downhill? It’s fallen off a cliff!!!
Visited February 2023
Westbrook Medical Centre has not yet replied.