Danebridge Medical Centre - Ratings and reviews
Reviews
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Review titled Fantastic communication
Rated 5 stars out of 5
by Rachael king - Posted on 12 January 2024
I used the new online Patchs link this morning to book my daughter in for an appointment, two minutes after submitting the request I had a phone call with an appointment for her this morning, I was so impressed with the exceptionally quick turn around. I found Patchs easy to set up and also to use too. Great service. Thank you very much .
Visited January 2024
Review titled Danebridge Medical Centre
Replied on 14 February 2024
Dear Rachael, Thank you for your positive feedback regarding the PATCHs. I will share your feedback with colleagues Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Great Service
Rated 4 stars out of 5
by Tony Bennett - Posted on 09 October 2023
For years I have been dropping my prescriptions in the box outside the Kingsmead surgery. This time i thought I would try the email route. Sent email on the 2/10/2023 received a confirmation email from Danebridge on 4/10/2023 that the email had been received.Pharmacy2U then confirmed prescription had been dispatched on the 5/10/2023, many thanks
Visited October 2023
Review titled Danebridge Medical Centre
Replied on 11 October 2023
Dear Tony, Thank your for your positive feedback it is greatly appreciated. I will share your feedback with colleagues. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I just wanted to pass on my thanks to the secretary who I spoke to this morning. I'm aware of criticism towards Danebridge and think it is important to acknowledge when people go above and beyond to be helpful. I contacted the Secretary team regarding some medication I am currently taking. The secretary was extremely helpful and provided good advice. However, in addition to this, she took it upon herself to go and speak to a Doctor in the surgery to ensure my query was dealt with promptly. Within 5 mins, she called me back and had sorted out a new prescription. I collected it from my local pharmacy within a few hours. I'm extremely grateful for the way this matter was dealt with and wanted to thank the team (particularly the lady I dealt with) for sorting out my query so efficiently - and in a helpful and pleasant manner.
Visited October 2023
Review titled Danebridge Medical Centre
Replied on 16 October 2023
Dear Patient Thank you for your very positive feedback regarding the secretarial team and the management of your medication. I will share your feedback with the team. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Never pick up the phone
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
While the doctors and nurses are lovely and helpful, it’s impossible to get through the reception. They never pick up the phone, usually signal is just busy or I’m informed I’m 15th in the queue and have to wait an hour. Online system doesn’t exists. It’s on the website but I’ve never seen it being available. Its a disgrace of NHS
Visited October 2023
Review titled Danebridge Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you for your feedback regarding the telephony system at the practice. I am aware of the issue and the practice is currently in the process of procuring a new improved system, which we hope to have installed by the end of the year. With regards to the online system. This went live on Tuesday 16 October. If you continue to encounter problems do not hesitate to contact me via the following email address: danebridge.surgery@nhs.net Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
I have for many years posted my repeat prescriptions. this has to be done monthly, I am not sure if this is national policy or local, the pharmacy at Danebridge didnt know. for some reason my prescription in August never went through although it was posted in good time. I had to visit the surgery return at 6pm to wait for an emergency prescription, pass this to a chemist that evening and return the next evening for the medication. I missed 3 days of medication. The next prescription I put in early possibly only 15 days after I had the last one because I was visiting the surgery. The policy is not to process the prescription until at least 21days so it wasnt processed until some time later however when signed by the Dr it did not go to the pharmacy for dispensation . I phoned on friday 29th sept to ask why the pharmacy had not got it they said they would process it that day. I spoke to the pharmacy on Tues 3rd Oct they still had not got the prescription on the electronic system. I had to phone the surgery again today for them to do it. my local pharmacy does not even stock most of my medication they forward it on to another branch which all takes days. My view would be that Danebridge should review their system they are processing , i was told, 600 a day. This must be quite a burden for the team but they need to establish what is best practice.
Visited September 2023
Review titled Danebridge Medical Centre
Replied on 05 October 2023
Dear Patient, Thank for you feedback, I am sorry that you have encountered difficulties' with your repeat prescriptions, for me to be able resolve this issue, I will need some further information from you. So that I can review your record to understand what the issue has been. Please email me the following details; Full name, date of birth and preferred pharmacy. My email address is: a.skelding-jones@nhs.net Thank you Mandy Skelding-Jones Practice Business Manager
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Review titled Prompt Action
Rated 5 stars out of 5
by Paul CULLEN - Posted on 10 August 2023
After an appointment with an audiologist yesterday 9 Aug 2023, I was advised to contact my GP surgery asap as I was diagnosed with a middle ear infection probably requiring antibiotics. I contacted the surgery and within an hour a doctor had called me back and after a series of questions agreed to prescribe the oral antibiotics and even sent the prescription immediately electronically to my preferred pharmacy. The pharmacy contacted me this morning to say my prescription was available for collection. My whole experience was simply brilliant - well done Danebridge for such outstanding & prompt action.
Visited August 2023
Review titled Danebridge Medical Centre
Replied on 14 August 2023
Dear Mr Cullen, Thank you for your positive feedback regarding your recent interaction with the practice following a problem with your ear. I hope that your feeling better. The feedback has been shared with everyone at the practice, and is greatly appreciated. Kind regards Mandy Skelding-Jones Practice Business Manager Danebridge Medical Practice
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Review titled Impossible to get an appointment on the day
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Rang today from abroad to try and get an evening appointment today or tomorrow for a condition which has now lasted over 10 days and which a pharmacist said required antibiotics. Got through after 30 minutes in their phone queue. Informed that they dont do evening appointments and dont make appointments for the next day, we just have to ring again tomorrow and hope we get an appointment. Can’t even turn up in person to make an appointment ( which would at least enable some kind of triage to get rid of time wasters ). At a loss to understand why getting an appointment is such a lottery.
Visited June 2023
Review titled Danebridge Medical Centre
Replied on 05 June 2023
Dear Anonymous, Thank you for your feedback regarding the appointments system, I am surprised that this is the response that you received, as we altered our appointment system in mid May 2023, where you are either booked a same day appointment or routine problems would be triaged by the Triage doctor and the most appropriate care/ appointment offered. So if you call the practice today this is how your call would be dealt with. If you continue to have problems accessing an appointment at the practice, please email Danebridge.surgery@nhs.net for my attention. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled No stars
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Very unhelpful service would not look into any explanation as to what my problem was just sent me home still in pain
Visited May 2023
Review titled Danebridge Medical Centre
Replied on 14 February 2024
Dear Patient Thank you for your feedback, I am the practice business Manger responsible for complaints, I am sorry that that you feel you have had a poor experience today and are still in pain. I would like to investigate your complaint further and would be grateful if you could provide me with further information regarding your experience today, so that I can investigate. Please send the further information including your name, date of birth and the reason you found the service offered today unhelpful, to danebridge.surgery@nhs.net for my attention. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
I have been trying to get an appointment with a GP for a while now. It is a very frustrating and scary experience. For example, I phoned today at 5pm and to my amazement I got through only to be told that there were no same day or routine appointments available. Yesterday I made about 100 separate phone calls between 5pm and 5.30 pm because it was constantly engaged. When I got through at 5.35pm the receptionist told me all the appointments had gone and to try again tomorrow. I have to admit that I am currently self-medicating and monitoring my own blood pressure at home. However, the pharmacist team have told me that I need a medication review with a doctor. I will keep trying. Maybe one day I will get an appointment ?
Visited November 2022
Review titled Danebridge Medical Centre
Replied on 07 December 2022
Dear Patient Firstly please accept my apologies for the delay in responding to your concern, I have been on annual leave. I am sorry that the system is currently working for you, if you have not yet been able to book an appointment, please contact me via the surgery email address: Danebridge.surgery@nhs.net and I will arrange a medication review for you. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Superb nurse
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
I just wished to pass on my thanks and compliments to the Practice Nurse I visited at Kingsmead MC this morning. I attended for an appointment and the nurse could not have approached the appointment in a more empathetic and kind manner. She put me at ease, was efficient and helpful and made the experience effortless. Thank you.
Visited November 2022
Review titled Danebridge Medical Centre
Replied on 07 December 2022
Dear Patient Thank you for your positive feedback regarding the practice nurse at Kingsmead on 29 November, I will pass your feedback onto the nursing team. Thank you once again for your positive feedback it is greatly appreciated Mandy Skelding-Jones Practice Business Manager