Murdishaw - Ratings and reviews
Reviews
-
Review titled a wow service
Rated 5 stars out of 5
by steve b - Posted on 22 April 2024
on calling in to surgery with a possible issue with lump in throat the wonderful receptionist ( she wearing glasses & have a wow hairline ) she advised me to go to runcorn a/e soon as wellit was a resolved issue & my heart is saying a big thank you to the receptionist along with all the team you are wow
Visited April 2024
Murdishaw has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Debbie Gayle - Posted on 25 March 2024
I have used the centre around 4 times in the last few months. The reception staff were supportive and non judgemental when l called by phone and got really upset. I also observed them with other patients. They were empathetic and helpful and even came out to hug an older gentleman who was crying. They also came out from behind the counter to talk to mums and comment favourably about their babies and children. They displayed a very human touch. When l approached the desk to ask for an appointment l was embarrased about my condition which was work related stress but the receptionist's body language and responses were very supportive. I also had a great service from my GP. He was supportive, listened to me and was so reassuring. He explained about my symptoms and why he was or was not prescribing medicines. I have been able to see the same GP each time and the continuity of care has been really helpful. I am extremely impressed with the level of respect, care and dignity l have received and that which l have observed others receiving too. Too often we hear disparaging and angry complaints about health service customer service particularly doctor receptionists. l was so plesantly surprised that l felt compelled to provide some feedback on bith front of house customer service and medical treatment from my GP. Thank you.
Visited March 2024
Murdishaw has not yet replied.
-
Review titled Struggle to get any type of appointment
Rated 2 stars out of 5
by M Jones - Posted on 13 December 2023
I only needed a telephone consult but they cannot book in advance and you are told to call at 8am but every time I try I cannot get through so it appears the only way I can see them is by getting there at 8am..I explained this to the receptionist. I had strong pain and could not walk due to it. I don't have walking aids. I was alone and couldn't travel but zero exceptions were made for a future telephone consult so that I could get painkillers. I am now using expired ones rather than going without. Very poor system when someone is left in pain with receptionist repeatedly telling them to go to urgent care when they already have a diagnosis and have no means of getting there.
Visited December 2023
Murdishaw has not yet replied.
-
Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Seen this new GP partner few times for my children.He îs very caring and friendly. He îs very professional. I am very satisfied with care provided by this practice.
Visited September 2023
Review titled Murdishaw
Replied on 26 September 2023
Dear patient, Thank you for your feedback, I will pass this on to the GP and the rest of the team. The team always appreciate positive feedback. Sue General Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Lovely lady on reception always a joy, and the nurse I saw today is amazing, she always goes above and beyond, murdishaw health centre really is the best doctors surgery in runcorn
Visited June 2023
Review titled Murdishaw
Replied on 09 June 2023
Thank you for your kind comments, the team really appreciate feedback I will make sure all of the team see your review.
-
Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
In February I went along to the surgery to see a doctor who was new to the practice. During this appointment he showed me compassion and an understanding to my needs. I felt that I was given the opportunity to discuss my concerns and was listened to. I left feeling reassured and happy that I was given the time needed and did not feel rushed in any way. I’ve been back today for an appointment with my husband and feel that he was also given the same treatment and care. I wanted to take this opportunity to praise this doctor personally and say what a great addition he is to the team.
Visited February 2023
Review titled Murdishaw
Replied on 21 March 2023
Dear patient, Thank you for your kind comments, the GP will be very pleased to hear this comment. The practice team discuss all comments and feedback we are all pleased when we hear good comments thank you
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
119 calls I've made in 3 hours to get through. You can never get through. It used to put you in a queue but now it just says sorry there on another call then cuts off. Shocking service
Visited January 2023
Review titled Murdishaw
Replied on 21 March 2023
Dear Patient Thank you for your comment, we are very sorry you have had difficulty getting through to the practice, we always try our best to answer the calls as quickly as possible whilst still providing support and help to all out patients.
-
Review titled Receptionist
Rated 4 stars out of 5
by Shelley Rotherham - Posted on 20 June 2022
The lady with the grey hair and glasses was very helpful got my problem sorted very quickly went above and beyond to get my prescription sorted.
Visited June 2022
Review titled Murdishaw
Replied on 21 June 2022
Thank you for your review, the team appreciate your feedback and are always happy to help when they can.