Castlefields Health Centre - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Doctor was extremely understanding and helpful. Receptionist staff were really friendly and efficient.
Visited January 2024
Review titled Castlefields Health Centre
Replied on 05 February 2024
Dear Sir Madam Thank you for leaving your review of Castlefields Health Centre on the NHS Reviews website. Your kind words are appreciated and I will share them with all of the team. Thank you again. Kind regards Julie Shaw Practice Manager Castlefields Health Centre
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
Same day service - brilliant. Called Castlefields doctors first thing in the morning, had a bit of a wait but got through fairly quickly. Given appointment for that day, seen doctor and all sorted. Brilliant doctors, can't fault them!
Visited December 2023
Review titled Castlefields Health Centre
Replied on 30 January 2024
Dear Sir/Madam Thank you for taking the time to leave your review for Castlefields Health Centre on the NHS website; it is much appreciated. It will give me great pleasure to share your kind words with the teams who work tirelessly for our patients. Once again, thank you. Julie Shaw Practice Manager Castlefields Health Centre
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Review titled Another rushed appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Had to go to doctors a couple of times in last couple of months but could only see a paramedic and 2nd time a nurse, after being told I would see a doctor. Don't really like going but had a few things I wanted checking. My appointment was rushed and only managed to speak about my main issue before being pointed to the door. Waiting room had only 2 people in, left more worried than what I was before I went. Was given a fit note saying needed physio but no mention on it of seeing a specialist appointment would be made. Just puts you off going, wonder if that's why they do it?
Visited November 2023
Review titled Castlefields Health Centre
Replied on 04 December 2023
Dear Sir/Madam Thank you for taking the time to leave your review of Castlefields Health Centre on the NHS website. I do apologise that your experience on the day you saw our ANP wasn’t up to our usual high standard. Time permitting, Castlefields Health Centre prides itself on agreeing for patients to discuss more than one issue during their appointment; not all Practices offer this Reviews from anonymous and dissatisfied patients are difficult for me to investigate. It would be preferrable if you could contact me on my direct dial phone number, shown below, so I can explore further what happened during your consultation on that day. Kind regards Julie Shaw Practice Manager Castlefields Health Centre Tel: 01928 842764
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Review titled Great experience, very respectful.
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
My whole experience was a pleasant surprise from start to finish. Firstly, it was very easy to contact the surgery, my call was answered very quickly, and after a few short exploratory questions, I was not expecting what happened next, which was to be offered an appointment to see a GP the same day! Given all that has been published in the press of late about GP availability, this was a very pleasant surprise and a great start. The reception team member I spoke to over the telephone about my appointment, was very respectful, polite, discrete and reassuring, and was very much in tune with my needs. When I arrived at the Health Centre, that continued. The same reception team, if not the same team member was very welcoming, friendly, polite and efficient. They went out of their way to make the check in experience very easy indeed. I should also mention at this point, that there was ample parking right outside the health centre, and that meant for a stress free experience for me, and that I was on time for my appointment. And speaking of being on time, I arrived 5 mins before my appointment time, and pretty much straight after I sat down in what was a very clean, well maintained, calming and informative waiting area (there was lots of useful information and advice on show), I was called by a GP for my appointment, right on time. The GP that I saw, as with all team members that I'd interacted with beforehand, was very reassuring, understanding and genuinely interested in me. They really did go out of my way to put me at ease. They were clearly listening to what I was saying, and very interested in helping me, and I think that assisted with the understanding of the root cause of the symptoms and the next steps. The GP did a great job of asking probing questions in support of this, and also in explaining and checking my understanding throughout. I was asked several times if I was comfortable with treatment and next steps, which was once again, very reassuring. After my appointment had ended, and it did not feel rushed at all, booking a follow up appointment, was so simple. The very helpful reception team member worked around my needs, and booked me an appointment for three working days time, and when I returned, the whole of my brilliant experience was repeated all over again, so this was no one off. All in all, every single member of the team went out of their way to make it as pleasant an experience as possible. Thanks very much.
Visited October 2023
Review titled Castlefields Health Centre
Replied on 06 December 2023
Dear Sir/Madam Thank you very much for taking the time to leave such a comprehensive and glowing review of Castlefields Health Centre. I am so pleased your experiences of contacting and visiting the Practice have been so positive. It will give me great pleasure to share your lovely comments with the wider team here at Castlefields Health Centre; kind words really do go a long way to support staff morale. Our teams work incredibly hard to ensure that our well-deserving patients always receive the best care and attention at every point of contact. Once again, thank you. Kind regards Julie Shaw Practice Manager Castlefields Health Centre
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Review titled Phone lines
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
94 times i have tried to get through to drs on behalf of my elderly father. Finally get into a call queue in position 5. 10 minutes later position 4…then 10 minutes later back to position 5!!! What an absolute joke. Sort out your management as this service is awful.
Visited April 2023
Review titled Castlefields Health Centre
Replied on 25 April 2023
Dear Sir/Madam Thank you for leaving feedback about Castlefields Health Centre on the NHS website. I am sorry that you experienced difficulties when trying to contact us by telephone and I will feedback this issue to the Trust's IT team who manage the telephone system for the area of Halton. If there is anything else I can assist with, please contact me on the number shown below. Thank you Julie Shaw Practice Manager Castlefields Health Centre Tel: 01928 842764
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Review titled Should be ashamed of themselves.
Rated 1 star out of 5
by Jon Rowling - Posted on 25 June 2023
I recently had a worrying health issue and called 111 to get some advice. They advised me that I most likely had shingles, and that I would need an urgent GP examination and vaccination. They told me to ring my GP surgery immediately for treatment. This advice was given late in the evening so I decided to call the practice the following morning. I called them at 8am the following morning.... after ~50 attempts I finally made it in to the queue at position 5. Over the next ~60 minutes I went through positions 4, 3, 2, 4, 5, 4, 3, 5, 4, 5, 4 and then back to 5. I gave up and drove to the GP surgery instead, to see if I could get an emergency appointment, but all I got was "you'll have to ring at 8:00am tomorrow now, there's nothing else we can do for you today". I never did get treatment for what turned out to be a nasty, and extremely painful, case of shingles which is still causing me neuralgia related problems still, 3 months later. I've also been waiting for several months for a phone call from my GP following a series a heart scans and an ECG test but, unsurprisingly, I have never heard anything back relating to that either. Undoubtedly their excuse will be that the test didn't show anything so they didn't bother calling, ignoring my symptoms and leaving me still suffering significant, and quite scary, heart palpitation issues. As the title to this review says, the staff at this practice should be ashamed of themselves, they're all quite happy to take taxpayer's money, but obviously feel no obligation to provide the service this money pays them to provide.
Visited March 2023
Review titled Castlefields Health Centre
Replied on 26 June 2023
Dear Mr Rowling Thank you for leaving your comments about Castlefields Health Centre on the NHS website. I am sorry that on this occasion our service hasn't lived up to our usual high standards. I feel your observations need to be followed up and so I will contact you in the coming days to discuss. I will also note the issue with the telephone call queuing system to the IT supplier for Halton who manage this service on our behalf. Kind regards Julie Shaw Practice Manager Castlefields Health Centre
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Review titled No Problems
Rated 5 stars out of 5
by Ann Egan - Posted on 24 November 2022
I have noproblems with my practice.I am treated with respect by everyone each time I need them. Despite Covid I will praise the service all the staff from the Doctors down. Thank You.
Visited October 2022
Review titled Castlefields Health Centre
Replied on 28 November 2022
Dear Ann Thank you for taking the time to leave your review about Castlefields Health Centre. It will give me great pleasure to share your kind words among our hard-working teams and I am sure it will give each and every one of them a well-deserved morale boost! Kind regards Julie Shaw Practice Manager
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Review titled Excellent 5*Practice
Rated 5 stars out of 5
by Luisa Rhodes - Posted on 16 February 2023
This time and invariably, when I contact the Health Centre, I know the receptionist will be pleasant and helpful, that I can get a telephone consultation with a doctor and a face to face appointment, when necessary, on the same day. The doctors have always listened, been proactive in seeking to interpret symptoms and given quality care to resolve problems. Castlefields Health Centre in Runcorn is an efficiently run and patient friendly surgery which I have no hesitation in recommending to others and I count myself lucky to be one of its patients.
Visited October 2022
Review titled Castlefields Health Centre
Replied on 20 February 2023
Dear Mrs Rhodes Thank you for taking the time to leave your positive review about Castlefields Health Centre. We work hard to ensure that, where possible, patients are spoken to or treated in person by a clinician on the same day. Your praise has come at a good time for staff morale, and it will give me great pleasure to share your kind and thoughtful words with the wider Practice Team. Thank you again. Kind regards Julie Shaw Practice Manager Castlefields Health Centre
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Review titled Great practice
Rated 5 stars out of 5
by Frances Sewruk - Posted on 05 December 2022
I received a same day appointment at Castlefields Health Centre and have always received good service from from all of the employees. The staff are always pleasant and efficient, a pleasure to deal with.
Visited September 2022
Review titled Castlefields Health Centre
Replied on 06 December 2022
Dear Frances Thank you for leaving us such a positive review, it is very much appreciated. We always try to do our very best for our patients and by reading your review, it is apparent what we are doing is working! I will share your kind words among our staff, as I am sure they will value them. Thank you again for taking the time to leave a review for Castlefields Health Centre. Kind regards Julie Shaw Practice Manager