Portland Medical Practice - Ratings and reviews
Reviews
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Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I was advised to seek help after the pharmacist prescribed antibiotics which I had a nasty reaction to. Went to Portland to be told no am appointments left phone at 2pm despite trying 30 times no joy then when did get through placed on hold for 10 minutes???? What is going on with GP’s and how can a receptionist know more than a pharamacist !!!!!!!!!
Visited April 2024
Review titled Portland Medical Practice
Replied on 23 April 2024
Thank you for taking the time to leave a comment. We are always sorry to receive negative feedback. We do take all complaints seriously and encourage patients to contact the practice to address any concerns directly with us. You can write to the Practice marking the complaint for the attention of the Practice Manager.
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Review titled E consult system
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2024
I recently completed an e consult form. I stipulated the hours I am available to take a call, although selected the text option. I received the call during working hours, so wasn’t able to take this. I then phoned the surgery back. The receptionist advised the doctor who had called was just leaving, but they’d pass on the message and would receive a phone call the day after. I received no call, so telephoned the surgery midday. I spoke to a different receptionist who advised that GPs would not call again and that I would need to complete another e consult form. When I received the missed call, no voicemail, text or email was received as on previous occasions. I informed the receptionist that I could do this again, although it is frustrating as it is time consuming and I had already taken the time to do this. However, the same is likely to happen again - GP will call when I cannot answer, leave no message and I will be back to square one. Receptionist advised visiting the pharmacy instead. Really disappointing and felt totally disregarded / penalised for having a job, which means I am not readily available to take calls throughout the day. It is a shame as on other occasions I have used the surgery eg for cervical screening, the service has been great. I also wonder how the e consult system works for elderly people - fortunately I am in the 30s age range, so am competent navigating this.
Visited February 2024
Review titled Portland Medical Practice
Replied on 06 March 2024
Thank you for taking the time to leave a comment. We are always sorry to receive negative feedback. We do take all complaints seriously and encourage patients to contact the practice to address any concerns directly with us. You can write to the Practice marking the complaint for the attention of the Practice Manager.
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Review titled Helpful Staff
Rated 5 stars out of 5
by pshepherd - Posted on 21 January 2024
Contacted me about shingles vaccine, booked me up and saw me on time with very pleasant nurse. Always available forb advice and any medication issues.
Visited January 2024
Review titled Portland Medical Practice
Replied on 22 January 2024
Dear patient, Thank you for your positive feedback. We’re happy to hear your appointment was on time and you were happy with the care you received from the nurse. Our staff are always happy to help with advice and any issue you may have and I’m pleased you feel that too. We have lots of useful information on our practice website, including ordering prescriptions, self-help guides plus much more www.portlandmedical.co.uk. I will pass on your kind words to the staff. Thank you Portland Medical Practice, Anchor Meadow Health Centre, Aldridge, WS9 8AJ.
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Review titled Poor communication service
Rated 1 star out of 5
by Dani - Posted on 28 July 2023
Since joining this doctor's surgery, my experience has been far from satisfactory. My first encounter was during my pregnancy, where I had to endure a long wait. Another concerning incident occurred recently when I messaged them via their app about an issue. I was prescribed a cream for my child, which I collected from the chemist without any charge. However, when I followed up with the doctors, they informed me that I now have to pay for the same cream. I requested an explanation for this sudden change, but all I received was a link to an NHS page, which did not address my questions at all. I had to raise another ticket to inquire about why my earlier queries, from over a month ago, haven't received any response. They seemed unaware of what I was referring to. To add to the frustration, I was advised by a private healthcare doctor to seek a prescription for non-dairy milk from my doctors, and a staff member at Portland Medical Practice suggested sending an email for assistance. I followed their advice, attaching all the necessary documents, only to be told later that I can simply purchase the milk from the chemist. It would have been helpful to know this earlier, as I wonder why I was given conflicting information in the first place. Despite asking multiple times, I still haven't received a clear answer as to why I was given incorrect information or if I can speak to someone directly about these issues. Instead, I only receive text messages that don't directly address my concerns, and there has been no effort to arrange a phone call to discuss and resolve the matter. Overall, my experiences with this doctor's surgery have been disappointing, and I hope they can address these issues promptly and improve their communication and service in the future.
Visited July 2023
Review titled Portland Medical Practice
Replied on 04 January 2024
Thank you for taking the time to leave a comment. We are always sorry to receive negative feedback. We do take all complaints seriously and encourage patients to contact the practice to address any concerns directly with us. You can write to the Practice marking the complaint for the attention of the Practice Manager.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Gary Mayo - Posted on 16 August 2022
The practice sent my wife and I a tex for a flue jab I have a lung issue and my wife is asthmatic. We went into the practice to book a jab no appointments for Aug or September the only one date was end of October when I’m on holiday so I said it’s a bit late but could we have a appointment in November they said we don’t know if we be taking appointments for jabs then. So if we are ill with the flue we’ll go to A&E that are already chock a block which is no wonder if all the GP’s are as poor as this practice.
Visited August 2022
Review titled Portland Medical Practice
Replied on 04 January 2024
Thank you for taking the time to leave a comment. We are always sorry to receive negative feedback. We do take all complaints seriously and encourage patients to contact the practice to address any concerns directly with us. You can write to the Practice marking the complaint for the attention of the Practice Manager.