KINGSHURST MEDICAL PRACTICE - Ratings and reviews
Reviews
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Review titled Playing God with medication!
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
I requested a prescription on the 17 mar, the last prescription for these tablets I collected on the 4th Jan I'm prescribed 84 tablets each time. Today 28th Mar I have taken the last tablet. As you are now closed till 2nd April that will be 4 days that I do not have this medication. Could someone at the practice inform me when I am likely to receive this medication and who is responsible for playing god!!!
Visited March 2024
Review titled KINGSHURST MEDICAL PRACTICE
Replied on 08 April 2024
Dear patient, Thank you for your feedback. I am sorry for the inconvenience that was caused to you. If you wish to discuss your feedback in more detail please contact the practice on kingshurst.admin@nhs.net with your contact details so that we are able to look into your concerns raised here. Kind Regards, Practice Manager
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Worst ‘doctors surgery’ in the uk, appointments gone within 12 minutes today, can never get an appointment, must have 5 appointments a day for the whole community
Visited May 2023
Review titled KINGSHURST MEDICAL PRACTICE
Replied on 25 October 2023
Dear patient, Thank you for your feedback. Our staff is under immense pressure and we are constantly trying to improve our quality of service and our access to all of our patients. Our staff is trained to signpost all our patients to the appropriate services with the wider area in the event that we cannot offer the appointment at the practice. If you still experience problems please contact reception team on admin.kingshurst@nhs.net Thank you Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
I have a chronic health condition and I can never get an appointment. Frequently there is an issue with issuing repeat prescriptions which leaves me anxious and in pain. Poor quality of service and online services are not fit for purpose. Reception staff are rude and unhelpful. There is no care at this practice.
Visited October 2022
Review titled KINGSHURST MEDICAL PRACTICE
Replied on 25 October 2023
Dear patient, Thank you for your feedback. We are sorry that you experienced problems with our online services regarding your repeat prescription. Our staff is under immense pressure and we are constantly trying to improve our quality of service to our patients through training and discussing feedback during our meetings. If you still experience problems please contact reception team on admin.kingshurst@nhs.net Thank you
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2022
This practice is awful you phone up at 8am to try and get an appointment and the queue is full and they just cut you off. If you need medication they won’t issue it until the day before you run out of tablets if that’s the weekend then yon run out. You have to phone and phone and phone to get them to issue certain medications because they are expensive and they don’t want to issue them. Shocking place.
Visited June 2022
KINGSHURST MEDICAL PRACTICE has not yet replied.