Hill Top Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing Service
Rated 5 stars out of 5
by C. Walters - Posted on 04 May 2024
Had a phone consultation. He was clear with his diagnosis, gave an idea on how to move forward, and I feel positive that things might finally start to improve for me after being let down by previous surgeries.
Visited May 2024
Review titled Hill Top Medical Centre
Replied on 07 May 2024
Dear Mr Walters, Thank you for your 5 star review. Our team work exceedingly hard and make sure we put our patients at the heart of everything that we do. I am happy that your experience with our GP was positive and has given you a plan for your ongoing health. I will inform the GP of your lovely review and of course discuss this in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Great Doctors at Hilltop Medical Centre
Rated 5 stars out of 5
by Bhupinder Lelli - Posted on 04 May 2024
Once you can speak to a doctor at this surgery there is no issues professional service is provided and the doctor is willing to listen to your concerns and then advice accordingly, very pleased with the service I have received today
Visited May 2024
Review titled Hill Top Medical Centre
Replied on 07 May 2024
Dear Miss Lelli, Thank you so much for your 5 star review. I am very pleased that you felt you were listened to and were happy with your consultation and advise from our GP. I will make sure the GP is made aware of your review and will discuss this in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
Another excellent appointment with Dr today as well as a fantastic appointment last week for my four year old. Both dr’s were patient and attentive and really explained everything. They listened to my concerns and were very caring and understanding. Reception team were excellent in organising both appointments, which can be stressful when you have an unwell child. I could not fault the surgery for the care they always provide to my children, so many improvements have been made and it really shows.
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 25 April 2024
Dear Patient, Thank you very much for your 5 star rating for our practice. All our staff work exceedingly hard to make our patients experience as positive as it can possibly be. I am glad that your consultations with the doctors were good and you felt reassured, understood, and that the GP was caring toward you and your children. It is very stressful when your children are poorly, and I am very happy that both our reception team and clinical staff helped to alleviate some of this for you. I will make sure that your review is discussed at our next practice meeting, and that our staff are acknowledged for their hard work. Thank you once more for your feedback. Kindest regards Linda Jones Practice Manager
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Review titled excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2024
had a telephone appointment with Dr . was very professional and polite. and a great help with the issue for the appointment
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 06 April 2024
Dear Patient, Thank you for your feedback and 5 star review. I am very glad that our GP was able to help with you issue today and that you felt you had a good consultation. Our staff work incredibly hard to treat our patients to the best possible standard, and your kind words are very much appreciated. I will pass on your comments to the GP who treated you today, and of course discuss in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Caring advice
Rated 5 stars out of 5
by Ian Dickinson - Posted on 23 April 2024
I have had two telephone conversations with the Doctors. He has been caring, considerate and explained everything that I needed to know ñ very carefully. I was very impressed by his attention to my case and to his manner. I was left feeling cared for and I understand the way forward.
Visited April 2024
Review titled Hill Top Medical Centre
Replied on 23 April 2024
Dear Mr Dickinson, Thank you very much for your feedback about our surgery. I am very glad that you have been please with your appointments, and felt that the GP was caring and explained things well. We try our very best to ensure that our patients are at the heart of everything that we do, which is part of our mission statement. I will inform the GP of your kind words and also discuss at our next practice meeting. Kindest regards Linda Jones Practice manager
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Review titled Rude Receptionist
Rated 1 star out of 5
by Sam - Posted on 08 March 2024
I spoke to a new receptionist yesterday and was not happy, she was so rude, she didnt want to listen to me and in the end huffed and put the phone down whilst I was trying to speak
Visited March 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Sam, Thank you for your feedback about one of our reception staff. I am Linda, the Practice Manager here at Hill Top Medical Centre and I am very sorry that your had such a poor experience recently. I am sure this must have been both a frustrating and upsetting experience. All our reception team receive training for this important role of the face of our surgery, and I am disappointed that you did not receive the service we would want for you and all our patients. I will discuss your comments at our next Practice Meeting, where we will discuss what happened, what should have happened and how we make sure that this does not happen in the future. If you could remember our staff members name it would be really helpful so that I could provide further training and coaching for them. You can contact me on 0121 506 6850, where I would be happy to discuss this further with you if you would wish to do so. Kindest regards Linda Jones Practice Manager
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Review titled Leg pain
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2024
Good quick friendly advice, doctor was helpful. Reacted to my phonecard request with a face to face appointment, hopefully I will get a resolution now
Visited March 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear patient, Thank you for your feedback. I am so glad that you were pleased with our service and you feel that the doctor was helpful with your leg pain. I hope your pain has settled now. I will let the staff know your feedback in our next practice meeting. Kindest regards Linda Jones Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
Whilst it has been difficult to get through on the phone I have managed to access the surgery via the app Attentive to my recent blood pressure and renal issues . Steps to improve are very noticeable with the changes implemented Good work !
Visited February 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Anonymous, Thank you so much for your feedback, and I am so glad that you were able to access the surgery via our app. Incidentally, we have now had a new phone system implemented which should make contacting the surgery a much easier process for all our patients. We are working very hard to make improvements to our surgery for the benefit of our patients. I am very happy that these changes are now being noticed, and that you are happy with the service you received recently. Thank you for your kind words, which I will discuss at our next practice meeting. I am sure your comments will motivate all of our staff to improve our service still further. Kindest regards Linda Jones Practice Manager
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Review titled Overall GP Practice
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2024
The GP we saw today was amazing with my daughter, and he thoroughly checked her and gave me some great advice and explained well. He made me and my daughter feel safe, looked after and Happy. But I do feel as a whole from being with Hill top a number of years the lack of communication within the service does let the place down. Its impossible to get an appointment when you need one, some of the receptionists aren't very helpful and just rush you off the phone, they tell you to call back at 8am in the morning knowing you most likely won't get an appointment again. I understand GP's are busy, but surely something has to change in regards to getting appointments.
Visited February 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Patient, Thank you for your feedback regarding our practice. I was delighted to hear that both you and your daughter had a great experience with one of our GP's, and that your daughter felt safe, looked after and happy. I am sorry that you feel it is impossible to get an appointment at the surgery. We do try our best to accommodate patients as much as we possibly can, and despite offering more appointments than ever before, demand still outweighs capacity on occasion. Our reception team is trained to offer other avenues of care to patients where this is appropriate, and also when we are full to capacity. I will reiterate this to all members of our reception team, to make sure that we are offering this service consistently, at our daily meeting (where we discuss items which we want all staff to be aware of as soon as possible) and again at our next practice. meeting. Our receptionists are trained in customer service, however I will suggest a re-visit to their training would be beneficial in view of your comments. Thank you once again for taking the time to give us feedback to allow us the opportunity to improve. Kindest regards Linda Jones Practice Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Alex Benton - Posted on 04 January 2024
Doctor was understanding and provided solutions to help put mind at ease regarding the problem. Very friendly and professional, would recommend
Visited January 2024
Review titled Hill Top Medical Centre
Replied on 04 April 2024
Dear Alex, Thank you for taking the time to provide us with feedback. I am very pleased that our clinician was able to help you with your problem and you felt reassured following your consultation. Thank you for also recommending us in your comments. It is very humbling. I will ensure that all staff and in particular the clinician you saw are made aware of your feedback. Kindest regards Linda Jones Practice Manager