Wordsley Green Health Centre - Ratings and reviews
Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I have been in contact with the surgery on and off for 6 months using both their online system and face to face with GP and nurse. Each time I have been responded to quickly and everyone has taken the time to listen and explain each step to me. I highly recommend this surgery they are fantastic.
Visited April 2024
Wordsley Green Health Centre has not yet replied.
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Review titled Disgusted
Rated 1 star out of 5
by Elizabeth Lawley - Posted on 20 March 2024
I have a water infection that got worse and into my kidneys last Monday 18th, when I did call up the receptionist refuse to book me in appointment to see a doctor face to face, saying fully booked,so I had to stay at home for a day. On Tuesday I call again,the receptionist talk to me as if I was a lair or it's my fault, the sec I said"water infection" she sound like she was voiding of helping me at all. Even though the out hours doctor told me to do this in case the tables didn't work and not getting better before Monday 18th. Leaving me no option but to go back to A&E centre, I hate to think if someone else had a nasty infection that's even worse than mine and they call up for help, but to end up with nothing as well like they did to me. The attitude of this heath centre is sickening and disgusting, not helpful when it comes to more serious illnesses.
Visited March 2024
Review titled Wordsley Green Health Centre
Replied on 21 March 2024
Dear Elizabeth Thank you for your feedback. Having listened to the call recordings I'm confused as to why you've left us such a review. There was no point where you were advised that we were fully booked but instead politely informed that an appointment wasn't required for this issue. Onwards from this we offered reassurance a number of times that our Nurse and Duty Dr had the matter in hand as per our protocol and that we would of course happily chase this for you. You then terminated the call. We're sorry you feel we weren't helping you; we can assure you that a resolution was imminent had you allowed us the opportunity. If you wish to discuss this further, please email the surgery at info.wordsleygreensurgery@nhs.net. Many thanks. Mrs L Somra Practice Manager
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Review titled Prompt and helpful response
Rated 5 stars out of 5
by Trevor Holden - Posted on 07 November 2023
I contacted a receptionist on Friday morning asking if I could be told the results of a blood test that was organised by my hospital. I was finding it impossible to get anyone at the hospital to tell me the result, that is why I rang the surgery. The receptionist at the surgery was very helpful and my request was passed to a doctor. Later that day I had a text message from the doctor and the text message told me the result of the blood test. Excellent service from everyone at the surgery. Thank You
Visited November 2023
Wordsley Green Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Last week I saw 2 very good GPs on 2 occasions who listened and acted in my interest trying to resolve a painful issue. Today I saw another Doctor who explained everything in detail and had read my notes before I had arrived..was excellent in his knowledge and manner. Also your receptionists are very good and so helpful with a caring attitude speaking to me about my test results . They also got me an appointment on 2 days last week and today I was willing to speak to a doctor on the phone but they made me a face to face appointment. I have been a patient here for 45 years and the level of service has been good but I would rate it very good now. Thank you to all the staff.
Visited May 2023
Wordsley Green Health Centre has not yet replied.
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Review titled Awful. Go anywhere else but here.
Rated 1 star out of 5
by Maggie A - Posted on 12 April 2023
I wish I'd left this practice sooner. You stop even bothering to ask for help because they make it so difficult to get any. It is a 5 week wait for 'routine' appointments (by phone!!) and if you can't get up and ring repeatedly at 8am (I have chronic fatigue), then that is all you can get. You rarely, if ever actually see the Dr, almost all their appointments are by phone. The receptionists are rude and unhelpful. Making you jump through hoops and not interested in helping, I can't even count the amount of times I was told 'you have to...' instead of even trying to help. I needed a letter for my blue badge, which was requested by the council, not me directly. They wrote it, then called me and said if I wanted it, I had to pay. Didn't even speak to me first. With them changing their repeat prescriptions to an app, I discovered my regular medication that I had been ordering for months through prescription direct, was not actually on repeat. I called them and was told I would have to wait 5 weeks to speak to a dr to get it put on repeat! It was only after I switched surgery that I realised I had just stopped seeking help when I really did need it. I would recommend any surgery but this if you actually want care.
Visited January 2023
Wordsley Green Health Centre has not yet replied.
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Review titled Bad and getting worse
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
Was instructed to make a "routine" appointment as it was "important" by the surgery. Currently a 6-8 week wait for an appointment shown on the message. This one was "only" a 4 week wait, but appt by telephone and got the usual refusal to provide a time, just morning/afternoon/evening. The best guess was a 2 hour window, but may be before... So without a time it's not an appointment and should not be included in the surgery's performance statistics. It seems that they have permanently removed online appointment booking, just to make it harder for patients. Still no local blood testing services. The service degraded during covid and is now getting worse with no sign of any attempt to resume pre-covid levels of service. The surgery's "reviews & feedback" page directs you here if your experience was "good", but to a page telling you they only accept complaints for 2 hours a day if your experience was "poor". Almost like they don't want negative feedback. When you get to see them, the nurses are brilliant. But the management of the practice and the overall service level provided is not.
Visited November 2022
Wordsley Green Health Centre has not yet replied.
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Review titled Diabolical Service
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I have been trying to book an appointment for three days. Today I dialled the number over 80 times from when I started ringing just before 8am, only to get the busy tone. Just after 8.15am I was greeted by the answer service, signifying I assume, that there were no more appointments available. What do I do now? I am being forced into a position whereby the only option is to use the hospital to obtain treatment to avoid the existing problem becoming more serious. I can see that this surgery is taking on new patients, should this be allowed if demand for their service is already beyond what they can provide to existing patients.
Visited November 2022
Wordsley Green Health Centre has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
I have been a member of this surgery for almost 30 years and over the past 15-20 years the surgery has slowly but surely declined. When appointments are available, most of them are telephone appointments. I received 2 missed calls from the surgery which I didn't answer as I didn't hear my phone whilst at work, I called the surgery back as requested on a voicemail, just to be told that nobody had called me and they had no idea why I would have been called and if it's urgent they will hopefully phone again? Clearly office staff do not make the relevant notes on records. Recently I was told to collect two items from reception, I was given a packet and told both items were in there, once I checked myself, there was only 1 item so I had to return and ask for the second item. Surely this could have just been checked before pass on? 1 item was for a sample, I was not told when given the sample or by the doctor that they have to be returned by a certain time of day and that the samples can't be kept on site by then until the collection on the following day. On a separate occasion when I saw a GP, I waited for 40 minutes past the appointment time (may I add this was during covid times so there were barely any other patients in the waiting room) to be told by the GP to send them a photo of my issue and they would seek advise from someone else!!! The attitude and mannerisms of reception staff are just appalling and not what you would expect from a GP.
Visited August 2022
Wordsley Green Health Centre has not yet replied.