Woodside Medical Centre - Ratings and reviews
Reviews
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Review titled Appauling
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
1st time at this medical centre, hopefully my last, the receptionist was so rude, people would hear her talking to somebody non the phone, she was rude and agressive to whoever she was talking to, the receptionsit slammed the phone down, went into a back room and all the staff? started laughing, the receptionist in question certainly needs to be spoken to about the attitude and agressiveness she showed, people having their blood pressure taken in the waiting room behind a flimsy screen, surely that should be done in private, I cannot stress how appauling my experience has been
Visited April 2024
Review titled Woodside Medical Centre
Replied on 05 April 2024
On behalf of the surgery I would like to apologise for the experience you had when you entered the Reception. Could you contact me via the surgery email: woodsidemc.m86034@nhs.net to confirm the time you were in the Reception area and was this on the 5th April. If you mark the email for the attention of the Business Manager I can then see who was working on that day and address the issues you have raised. This is not the reception would expect to be given to anyone entering Woodside Medical Centre.
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Review titled Great Experience
Rated 5 stars out of 5
by Brian Johnson - Posted on 17 April 2024
Excellent experience with the Nurse, who listened, investigated, understood, provided relevant treatment, now my health is vastly improved since initial consultation. So impressed, feel like a new stronger person. Thank you
Visited April 2024
Review titled Woodside Medical Centre
Replied on 18 April 2024
Thank you very much for your comments. I will pass this review on to our Nurses. It is always nice to hear when patients have positive feedback. Practice Manager, Woodside Medical Centre
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Review titled 'Poor communication system'
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I am a medical secretary working in a Hospital in the NHS. I had an urgent query regarding a patient and I had to wait in a queue with 30 people in. I waited for over an hour and was still 20 in the queue. I had to hung up as we do not have the time or luxury to wait in a queue for 2 to 3 hours and cannot block our phone lines in case other patients need us. This is unacceptable. We are so busy ourselves. Why should we wait for 2 hours just to get in touch with them. They need to do something about this. They should provide hospitals with an email address or alternative numbers.
Visited December 2023
Review titled Woodside Medical Centre
Replied on 08 December 2023
I am sorry to hear that you had trouble getting through on our telephone line recently. We are currently implementing a new triage template which will eventually be used by all surgeries and as this is new it is, unfortunately, taking longer than normal to answer each telephone call. We do have a callback feature, explained on our telephone system, this enables callers to press 1 for a callback. This may not have helped you if your phone system at the Hospital would have shown the main hospital number. We have added a message on our telephone system explaining this. With regard to an email address, our main surgery email is woodsidemc.m86034@nhs.net and this is manned 8.00 a.m. to 6.30 p.m. Monday to Friday. This is advertised on our website and is also on our letterhead. We do have another direct line, however this is for Emergency calls only. Regards Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Jill - Posted on 10 October 2023
Just phoned to book an appointment. Link sent to my phone immediately and once I’d booked the confirmation arrived promptly. Good choice of times and days. Thank you
Visited October 2023
Woodside Medical Centre has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 10 August 2023
How many times have booked an appointment for a simple injection - even arriving 10 minutes early - I am still left waiting only to be told that my injections have run out Surely someone could have texted me to say they do not have a prescribed injection Very poor communication
Visited August 2023
Review titled Woodside Medical Centre
Replied on 14 August 2023
We are sorry to hear that you were unable to have an injection recently, due to supplies running out. I have spoken to the Nurses and they are not aware of any injections running out recently. Could you contact us via the surgery email: woodsidemc.m86034@nhs.net confirming the date you came in and your details so that this can be investigated further.
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2023
I rang to request a blood form as advised by lipid clinic, receptionist refused to ask GP for blood test as letter omitted to say one was needed, essentially saying I was making it up so would have to waste a GP appt to discuss. An appt wasn’t necessary but receptionist wasn’t even prepared to ask GP. Such a waste of everybody’s time for something so simple
Visited July 2023
Review titled Woodside Medical Centre
Replied on 20 July 2023
On behalf of the surgery I would like to apologise for the fact that you felt the Receptionist was being unhelpful when you requested a blood test form. Unfortunately, we cannot investigate this matter further without further details. Could you email the surgery on the following email: woodsidemc.m86034 and mark the email for the attention of the Practice Manager. We will need your details: name, date of birth and address so that we can look into this matter for you.
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Review titled Outstanding care
Rated 5 stars out of 5
by Tracey - Posted on 28 April 2023
In my opinion Woodside is an exceptional practice. I am lucky enough not to have to bother the Drs much, but in the last month I have outstanding care.I had a telephone call with a male dr who didn’t rush me and was sympathetic and caring. Then unfortunately I mislaid my meds and as I was going on holiday telephoned reception and was greeted with a very helpful receptionist called Mary, who was empathetic and helpful. The duty Dr kindly issued me a script all within 1 hour.I know how busy all the staff are and appreciated the care and kindness. Well done Woodside
Visited April 2023
Woodside Medical Centre has not yet replied.
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Review titled I am personally happy with this Surgery
Rated 4 stars out of 5
by Matthew Knox - Posted on 27 April 2023
I have had no bad issues with the surgery only good ones every Doctor i have seen has been professional and very nice the Reception people have been helpful as well, all in all my treatments have be good so thank you very much to the caring doctor's
Visited April 2023
Woodside Medical Centre has not yet replied.
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Review titled Concerns over new receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Unfortunately, the new receptionist miscommunicated information and mislead me to think that I would receive a doctor’s call back; this happened even though I called again and asked for a confirmation as I was still waiting for doctor’s call. This happened even though the receptionist knew that my daughter was waiting in pain and will still have to wait for the next 24hrs for an appointment. It would be much appreciated if the receptionist are clear with how they communicate the information and mislead patients.
Visited April 2023
Woodside Medical Centre has not yet replied.
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Review titled terrible
Rated 1 star out of 5
by tim wilson - Posted on 14 February 2023
been calling 8am all week just get a message to busy try later. finally got a call back at 11am to be told too later call again tomorrow . all i wont is to talk to a doctor about my son but cannot be done . no help from reception. ask to speak to a manger but no one there. zero interest in helping . cant get an appointment cannot book a call back . very poor service and no interest . when asked what i can told nothing can be done
Visited February 2023
Review titled Woodside Medical Centre
Replied on 20 February 2023
We are sorry to hear that you had trouble getting through to the surgery. We have a new telephone system with an unlimited number of people in the queue. Users are given the option to press 1 for a callback which means that the system keeps you in the same queue position and when it reaches your place in the queue you get a call back. We also have online appointments which become bookable each day and some appointments which are bookable up to 2 weeks ahead. I am not sure how old your son is, but if the call is urgent for a child (or elderly person) then this will be passed to the duty doctor. I hope that you have been able to book an appointment for your son. If you are still experiencing problems please do not hesitate to ask to speak to either myself, the Practice Manager, or the Assistant Manager. I am sorry that I was not in the surgery on the day that you asked to speak to me.