Acocks Green Medical Centre - Ratings and reviews
Reviews
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Review titled poor
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2024
It would appear that if you are a (poor) pensioner who cannot afford a mobile phone, then you will not be able to log on and order a repeat prescription, as you need a mobile phone to log on, instead you will have to phone it in a phone call that will cost you money because of the time it takes to talk to someone, what a waste of my money and time,
Visited April 2024
Review titled Acocks Green Medical Centre
Replied on 09 April 2024
Dear Patient, Thank you for your feedback. There are other alternatives to just calling in or logging in via your mobile phone. A member of staff will be in contact with you regarding your options when it comes to ordering a prescription. Mohammed Balal, Practice Manager.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
I am very disappointed with this surgery. I have been trying to get an appointment with this surgery for 6 months now. I always ring at 8.30 and then the receptionist pick up the phone around 9am and says it s fully booked. They say to call 111 or go to a walking surgery. But what the point to have a nearby surgery if I have to travel further. It s really annoying.
Visited September 2023
Review titled Acocks Green Medical Centre
Replied on 16 January 2024
Dear Patient, Thank you for your feedback. As a practice, we review all comments and we continually aim to make positive improvements to enhance our patient care and experience. I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me. Mohammed Balal, Practice Manager.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
I have elderly relatives that are registered here. The amount of time it takes to get to actually speak to someone was over an hour for my uncle (who is 92 years old) to try and get to speak to someone to be told to call Badger for his wife (my aunt who is 89) who has dementia and needs to be seen by her GP. Working in primary care myself - I have never known such a bad GP surgery as this one.
Visited July 2023
Review titled Acocks Green Medical Centre
Replied on 01 August 2023
Dear Patient, Thank you for your feedback. As a practice, we review all comments and we continually aim to make positive improvements to enhance our patient care and experience. I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me. Mohammed Balal, Practice Manager.
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Review titled Never Known Anything like it!!!
by limayp64 - Posted on 01 February 2023
I had my doctors appointment. The doctor sent my prescription to the pharmacy in the practice, received some of my prescription with a different person's name on the label, told to come back the next day for the rest of my prescription, went back the next day, the rest of my prescription was still not available. Then I was given the same medication again that I had received the day before and told again to come back tomorrow, given a slip to take back with the outstanding medication again in a different name to mine! I was told by the doctor on my appointment to make another appointment for 2 weeks time. Reception told me to come back next week as the appointments were not available to book until next week. I sent a request for my medical records over three weeks ago with no reply. when I spoke to the surgery they finally sent me a form to fill in. I sent the form back the same day. When questioned they said I hadn't sent the form back. When they finally realised I had sent the form off I was told it could take up to another week. What on earth is going on at this surgery? I have known anything like it.
Visited January 2023
Provided by Care opinion
Review titled Acocks Green Medical Centre
Replied on 01 February 2023
Dear Patient, Thank you for your feedback. As a practice we review all comments and we continually aim to make positive improvements to enhance our patient care and experience. I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me. Mohammed Balal, Practice Manager.
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Review titled Bad service
Rated 1 star out of 5
by Jayne Mcnally - Posted on 07 November 2022
I phoned the doctor's this morning to book a blood test, an hour I waited on the phone, absolutely disgraceful, since this practice was took over its got worse, you either wait for an hour for them to answer or you get told there's no appointments, I'm really disgusted as I've been a patient for 7 yrs and it's got worse since the best doctor left. I'm not one to complain but this is beyond reasonable it's a disgraceful.
Visited November 2022
Review titled Acocks Green Medical Centre
Replied on 08 November 2022
Dear Patient, Thank you for your feedback. As a practice we review all comments and we continually aim to make positive improvements to enhance our patient care and experience. I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me. Mohammed Balal, Practice Manager.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
For 3 days in a row I have phoned up at 8.30 and been on hold for 1 hour each time to be told there are no appointments available, I give up all that is required is a quick phone call with a doctor to increase dose of blood pressure.
Visited October 2022
Review titled Acocks Green Medical Centre
Replied on 17 October 2022
Dear Patient, Thank you for your feedback. As a practice we review all comments and we continually aim to make positive improvements to enhance our patient care and experience. I am sorry to hear about your experience with our practice. To discuss this issue further and to discuss the care pathways that are available for patients, please feel free to contact me. Mohammed Balal, Practice Manager.