Saltley and Fernbank Medical Practice - Ratings and reviews
Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Faiqa Ahmed - Posted on 04 April 2024
Today i went to my surgery for blood test after waiting 30 min they called me and said you are not having any appoinment of blood test here i told them that i am having confirmation message of my appoinment but after seeing that message they said no these messages are wrong.Before 3 weeks they guys called me and booked my appinment on phone but on the appointment day they said you are not having any appoinment here which is very inconvience and time wasting.
Visited April 2024
Review titled Saltley and Fernbank Medical Practice
Replied on 17 April 2024
Dear Ms Ahmed I am extremely sorry for the inconvenience this has caused to yourself. We would like to discuss this matter further with you, can you please call the surgery on 0121 328 4223 option 4 and ask to speak to the senior receptionist or Site lead officer.
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Review titled Trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Two days I have been trying to get an appointment to see a doctor, and can't. I call in the evening and get told to call in the morning. I call in the morning to be told non available especially an appointment for a female doctor. This has been going on for many years now since all good doctor's and management as well as all good receptionists have all gone. The surgery Craddock Road Saltley Health Centre seems to be going downhill. Appalling that we can't get appointments even when calling at the right time. Absolutely disgusting.
Visited February 2024
Review titled Saltley and Fernbank Medical Practice
Replied on 05 March 2024
Dear Patient Thank you for taking time to leave your comment. We review all of the feedback we receive and use it as a tool for improvement. We apologise for your recent experience and patients should not be asked to call back. We have recently employed a female salaried GP and we also have a regular locum female Dr who works with us on a weekly basis. We offer many options to book an appointment, we offer pre bookable appointments, on the day appointments, and we can also give patients online access were you can book appointments yourself. We also recently implemented a new online triage system for patients requesting same day appointments, you can access this via our practice website. If you would like to discuss this matter further then please feel free to contact the Site Lead Officer on 0121 328 4223 who will be happy to assist. Thank you
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Review titled Worst practice and appalling service.
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
I have been trying to book an appointment with the doctors for over a week. Every time I ring there’s no appointments. I rang at 8:30 on the dot this morning and was in position number 1..for 47 minutes before my call was disconnected. Not only can you not get an appointment but they can’t even get your repeat prescriptions right - I have a repeat prescription for the last 3 years and since the start of 2023 I have to ring the surgery every month to remind them to send my repeat prescription to my pharmacy as for some reason they can’t seem to process this simple task. Would not recommend at all. Absolutely awful service. Would not recommend even to my worst enemy.
Visited August 2023
Saltley and Fernbank Medical Practice has not yet replied.
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Review titled Poor! Disconnected Phone Call
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
I have been waiting in the que on the phone since 8:30 and they just disconnected my call. I have raised this with the practice before, you are putting people at risk when we are not able to get in contact with you. If the doctors tell me to book an appointment to review medication before moving forward, and it takes weeks to get an appointment, that means I am without medication. That puts my health at risk
Visited August 2023
Saltley and Fernbank Medical Practice has not yet replied.
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Review titled Avoid registering here
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
Had an appointment at fernbank and was told by these clueless receptionist it was at Saltley. Was not notified as I always attend fernbank for my appointments. As I was making my way to Saltley I was called to come back as the appointment was in fact at fernbank. Wasted 20minutes and was late for my appointment. The staff need to be trained on firstly how to speak to patients and secondly have the correct information. They also hang up the phone on you as soon as you get through to them. They don’t send appointment reminders anymore either. Poorest practices I have ever experienced.
Visited August 2023
Review titled Saltley and Fernbank Medical Practice
Replied on 16 August 2023
Dear Patient Thank you for taking the time to leave your comment. We apologise that you feel you have had a poor experience. We take this very seriously and wish to reassure you that all staff have undertaken training and have regular updates where we use experiences like yours to improve our engagement with patients If you would like to discuss this matter further then please feel free to contact the team leader of your surgery on 0121 328 4223 who will be happy to assist. Thank you
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
An awful practice, terrible service. Receptionist who nearly cost a life. Once through the GPs are great . Front line staff awful and favour those who can get to the practice at 8.30am to book appointments, most can't. 4th worst in Birmingham.
Visited July 2023
Review titled Saltley and Fernbank Medical Practice
Replied on 07 September 2023
Dear Patient Thank you for your feedback. I am sorry to hear about your recent experience. Please could you contact the practice and ask to speak to the Senior Receptionist or Site Lead officer who will be able to assist you in this matter
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
This has to be the worst surgery In Alum Rock I have been trying to make an appointment for over two weeks now i have a gynaecology problem can’t share full details on here, I explained everything to the receptionist but I still didn’t get an appointment I have been ringing 111 and have been going to washwood heath well-being centre and I’m keep on being advised to see my GP!! How can I go to the GP when there are no appointments available or any support!!!!
Visited May 2023
Review titled Saltley and Fernbank Medical Practice
Replied on 24 May 2023
Dear Patient Thank you for your feedback. I am sorry to hear about your recent experience. Please could you contact the practice and ask to speak to the Senior Receptionist or Site Lead officer who will be able to assist you in this matter Kind Regards Neelu Jaswal Partner
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I phoned on 8.30am was told position 17 I was waiting until 11.25 when someone answered was then told all appointments had gone for that day to ring back next day at 8.30 . Why didn’t they tell me that in the beginning instead of keeping on the line for nearly 3 hours .You can not get appoint moments at this surgery
Visited March 2023
Review titled Saltley and Fernbank Medical Practice
Replied on 08 May 2023
Dear Patient Thank you for taking the time to write a review. We review all of the feedback we receive and use it as a tool for improvement. We apologise for your recent experience and patients should not be asked to call the surgery back. In order for us to look into your review in more detail please could you call the surgery and press option 4 and ask to speak to Neelu Jaswal. We look forward to hearing from you soon
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Review titled Poorly managed and failing patients
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
This surgery hasn’t changed in over 10 years, they’re poorly managed taking on too many patients with not enough doctors and appointments. There’s always an excuse that gp’s are off sick, they never have emergency appointments. I called by 9:30 and all same day appointments had gone as well as all emergency appointments. It’s not good enough and they’re failing their patients needs. Senior staff can be rude, receptionists triage your symptoms which isn’t safe. This practice needs to be shut down or make some serious changes.
Visited February 2023
Saltley and Fernbank Medical Practice has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Chris - Posted on 23 December 2022
Ringing surgery and was first in queue no answer left it ringing so got someone to drive me to the doctors and walked in and the phone was still ringing with 4 people sitting around. The government must accept responsibility, they allow familly and friends to control proceedings without any supervision or checks. The system is failing.
Visited December 2022
Saltley and Fernbank Medical Practice has not yet replied.