Victoria Road Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Rabia raja - Posted on 04 March 2024
I am very happy with the level of service I have received from the surgery. They contacted me saying I needed a full blood test as it had been too long since my last one. After arranging the blood test for me the doctor contacted me immediately to ask me to come in so he could investigate something further. Put it this way I'm so glad they did as they caught something early which could have been bad if left untreated. I'm forever grateful.
Visited March 2024
Review titled Victoria Road Surgery
Replied on 05 March 2024
Dear Rabia Raja, We trust this message finds you well. We wanted to extend our heartfelt appreciation for the uplifting feedback you shared. Your kind words have truly made our day and reinforced our dedication to providing exceptional care to all our patients. Your feedback serves as a valuable reminder of why we chose this profession and motivates us to continuously improve and deliver the highest standard of healthcare services. Thank you for taking the time to share your positive experience. Should you ever require any further assistance or have any questions, please feel free to reach out. Wishing you continued health and happiness, Victoria Road Surgery Team
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Review titled Great practice
Rated 5 stars out of 5
by shahzad naeem-raja - Posted on 31 January 2024
I hardly ever need to use my surgery. I needed to use it in December to have blood tests done. and I can honestly say I can't fault the service I received at all. I was phoned back two days later, and booked in to see the doctor to discuss my results. Keep up the good work people!!!
Visited December 2023
Review titled Victoria Road Surgery
Replied on 05 March 2024
Dear Shahzad Naeem-Raja, We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your kind words and positive feedback. It truly means a lot to us and serves as a great motivation to continue providing the best care possible to all our patients. Your feedback not only brightened our day but also reinforces our commitment to delivering excellent healthcare services. We am grateful for the trust you have placed in us and will always strive to exceed your expectations. Thank you once again for your generous feedback. Please do not hesitate to reach out if you have any further questions or need assistance in the future. Wishing you continued health and wellness, Victoria Road Surgery Team
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Review titled Conservatory
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I would like to congratulate the surgery on the way they have maintained the state of the central heating radiator in the conservatory
Visited October 2023
Victoria Road Surgery has not yet replied.
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Review titled Fantastic doctor
Rated 5 stars out of 5
by James O’ Connor - Posted on 11 October 2023
I understand that names cannot be mentioned but would stress she who I have now seen twice is extremely good. An attractive personality and extremely through. I needed physio and also requested for examination for tinnitus. Given the health service at present, I was shocked and surprised to have both this week. The physio on Monday and the MRI on Wednesday. After the through examination by this doctor I felt that I had been listened to and getting closer to both understanding and taking the right steps She is young and up to date. Brilliant! For the first time in three years I have felt confident in someone.and that she knew what she was doing and no examination by telephone
Visited September 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear James O'Connor, Thank you, I wanted to take a moment to express my sincerest gratitude for the positive feedback you shared with us. Your kind words are truly appreciated and serve as a great source of motivation for our team. Your feedback reinforces our belief that our dedication and commitment are making a difference. It encourages us to continue striving for excellence and exploring innovative solutions to improve. We value your input and greatly appreciate your support. If you have any further suggestions, ideas, or concerns, please do not hesitate to share them with us. Your feedback is invaluable in helping us shape and refine our services. Once again, thank you for your positive feedback. We are grateful for your trust and will continue to work tirelessly to meet and exceed your expectations. Warm regards, Practice Manager
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Review titled Unprofessional management
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2023
Discharged from hospital I was told to “go back to clinic” when I requested help. I got no reply when I advised them of the problem this would cause . I was told by reception that I had to go for blood test to get my HRT prescription renewed. It was wrong. It was actually a review and the information on screen was not mine. I was told to make a follow up appointment for a heart/circulation problem . It’s proved impossible . But the kind receptionist has found me a nighttime appointment at another surgery at distance from my home. The doctors are probably over loaded with the demands made on them but better management might help. I am 84yrs old and realise age has its problems but symptoms can be helped. I have some great medication but I feel it’s now too difficult to seek help except on line.
Visited August 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We deeply apologise for the bad experience you have had with our service. As I cannot see your name so its difficult for me understand the circumstances, ideally best way to raise concern is through the email victoriaroad.surgery@nhs.net or you can call us on 0121 706 1129 / 6666. Your satisfaction is of utmost importance to us. Thank you for your understanding and patience as we work towards delivering an improved experience. Best Regards; Practice Manager
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Review titled The best practice 👌
Rated 5 stars out of 5
by Gii K - Posted on 06 March 2024
I was experiencing gender dysphoria. I've never really been comfortable with anyone to speak about this topic until I joined this practice and met up with some amazing doctors. They made me feel good and made Me understand that there's nothing to be worried about. They kept all my sensitive matters private. They made sure I was happy I left happy and at ease in everyway. I am going through a lifelong change but I am always confident in calling my practice and knowing that they'll be there for me Thankyou all
Visited June 2023
Victoria Road Surgery has not yet replied.
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Review titled Poor Appointment System
Rated 3 stars out of 5
by James O’ Connor - Posted on 03 May 2023
Agree with the February 2023 review. Although I believe the reception staff are finding their feet and becoming more helpful. The appointment system is, in my opinion chaos, one can only telephone at 8.30 for a same day appointment, one cannot book for a later appointment. A picture forms of hundreds of people scrambling to phone at 8.30. After 15 or so minutes of waiting one is told all appointments have gone! A particular doctor treated me and requested that I saw him within a month. I have been trying for two months. We are no longer being treated as patients but as numbers
Visited May 2023
Victoria Road Surgery has not yet replied.
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Review titled Not sure what's happened.
Rated 2 stars out of 5
by Michelle Mcvey - Posted on 10 February 2023
This used to be a great practice with great staff. I'm not sure if under new management but there are a new reception team who don't appear to be confident in what they are doing. Slightly rude as they certainly do not want to go the extra mile as the previous team did. Trying to get a physical appointment is near impossible. Communication is extremely poor when chasing results. Follow up appointments with the same doctor are again near impossible. This used to be a great surgery but lately I'm extremely disappointed. Also I have been having the same ongoing medical issue for 3 years now that has failed to be diagnosed. I had to go through some extreme difficulties until anyone actually took me seriously. I am still trying desperately to get the correct treatment but trying to get an appointment is ridiculous!
Visited February 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear Michelle Mcvey, Thank you for taking the time to share your feedback with us. We deeply apologies for the bad experience you have had with our surgery. I am the Practice manger, I have responded back to your concerns in the email. I can see in the system you are no longer our patient. I wish we could do more to change your past experience with our team. I can assure you your feedback will be passed on to the relevant team and ensure that such instances are not repeated in the future. Patient satisfaction is of utmost importance to us. Thank you for your understanding and patience, Best wishes; Practice Manager