Wychall Lane Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
In the last 11 months I had numerous visits to see the doctors and nursing staff at this practice. The care I got was outstanding from being able to get an appointment with the receptionist, the professionalism and right medical care needed on my journey too recovery I'm very greaful.
Visited January 2024
Review titled Wychall Lane Surgery
Replied on 01 February 2024
Dear Patient Thank you for your positive feedback. I will pass your feedback to the team. Much appreciated! Thank you Angela Hargun Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Stuart carruthers - Posted on 18 October 2023
Spoke to extremely helpful receptionist, sorted me out was not a problem,, saw a doctor 1hour later ,, the doctor was very professional, and easy to coumincate with excellent treatment plan ! I without any question recommend your surgery !
Visited October 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Mr Carruthers, Thank you for your positive feedback. I will pass your comments to the team at the next meeting. Kind regards Angela Hargun Practice Manager
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Review titled Emergency prescription
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2024
Had a cold in October last year. I'm asthmatic and I phoned up medication side fpr emergency prescription for one inhaler and I got told go to the pharmacy to get and get emergency prescription
Visited October 2023
Wychall Lane Surgery has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
my current treatment involves me having to see the nursing staff at the practice. I have always found them to be friendly and approachable, if I've had a question, and my appointed time has always been met. This is not a reflection on the practice, but I truly believe the medical staff of the uk are hugely undervalued by the government. it's all very well standing on doorsteps and applauding during covid, but to truly appreciate the valuable work that they do, is to pay them what they are worth. In conclusion, i have always been treated fairly at this practice, whether its medical or reception staff I am dealing with. keep it up!
Visited September 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Patient, Thank you for your positive feedback. I will pass to the team. Kind regards Angela Hargun Practice Manager
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Review titled None caring desk staff, impossible to get an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
It's impossible to get an appointment at this surgery. You call the number bang on 8am, you either get put in a queue, or you can't through. If you do get put in a queue you wait and wait and wait, you get to number 1 and then the line just goes dead. You try going to reception but they refuse to book you appointments at reception and refer you to the phone line or their website via the VConsult option. You come home, you go to their website and vConsult says it's offline now (at 2pm pm Monday) I''ve been trying to get an appointment now for 2 weeks without any luck.
Visited September 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Patient, I am sorry you have experienced difficulty with our service. Please contact the Practice/Reception Manager so that we can discuss all the options that we offer. Thank you Kind regards Practice Manager Angela Hargun
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Review titled Great Doctor
Rated 3 stars out of 5
by Malcolm Ford - Posted on 19 July 2023
I was asked to attend the surgery this morning to discuss my COPD results. I spoke with a really professional young Doctor , who explained my positive results, and how they arrived at the results they did . I also asked the Doctor another totally different question, to which he answered it without a problem. It is just a pity he won’t be at the surgery on a permanent basis. He was caring , very professional, prepared to listen and explain in detail, without trying to get you out of the door asap. Many thanks again to the Doctor concerned.
Visited July 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Mr Ford, Thank you for your positive feedback. I will pass your feedback to the team. Kind regards Angela Parctice Manager
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Review titled Health Check with nurse
Rated 5 stars out of 5
by Joan - Posted on 04 August 2023
Review: I was invited to a health check with the practice nurse. She was so kind and caring. She explained everything she was doing and answered all my questions. I felt confident in her practice and I would have no issues in recommending her to anyone.
Visited July 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Joan, Thank you for your positive feedback. I will pass your feedback to the team. Kind regards Angela Practice Manager
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Review titled Thank you for looking after my mother
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
My mother became seriously unwell with sepsis +/- meningitis when we were abroad. I completed an online form asking for a GP review upon our return as was contacted the same day by a receptionist who had triaged the form and understood the importance of my mother’s condition. We were offered an appointment at the local hub but preferred to see a Gp at the surgery for continuity and expertise, and this was accommodated. My mother was assessed with respect and courtesy by the dr, and I was really pleased at how thorough they were, including arrangement of tests and follow up with them. We are both really grateful for the care my mother has received from Wychall Lane - thank you most kindly
Visited May 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Patient/Carer, Thank you for the positive feedback. I will pass your comments to the team. Kind regards Angela Practice Manager
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
I was told a referal had been made to the woman’s hospital and waiting patiently for an appointment recently found out the referal wasn’t done I feel very let down by these drs which I had been a patient for over 25 years thankfully I have now moved elsewhere and now having to wait another 6 months or more due to this surgeries incompetence
Visited May 2023
Review titled Wychall Lane Surgery
Replied on 24 October 2023
Dear Patient, I am really sorry to that you have had difficulty with our service. Please can you contact the Reception Manager/Practice Manager at the practice so that i can look into this. Thank you Angela Practice Manager
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Review titled Excellent practise
Rated 5 stars out of 5
by Helen Singer - Posted on 04 May 2023
I had an excellent consultation with the woman doctor. She listened and was very kind & knowledgeable. I felt very well looked after. My partner and I have been with this surgery for decades. All the staff from the receptionist, nurses to the doctors are amazing. They are empathetic, extremely helpful and reassuring. We feel very fortunate to have such a great practice. Unfortunately we realise they are under enormous pressure yet somehow they still deliver a wonderful standard of care. Thank you to all the staff for everything you have done for us. We are so grateful.
Visited April 2023
Review titled Wychall Lane Surgery
Replied on 05 May 2023
Dear Miss Singer, Thank you for your lovely feedback. I will share your feedback with the staff at the next team meeting. Thank you Mrs A Hargun Practice Manager.