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Midlands Medical Partnership - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Afternoon Surgery

    Rated 1 star out of 5

    by Anonymous - Posted on 06 November 2023

    Turned up with bad nose bleed Sent to Heartlands due to no appointments this afternoon so waited for 3 hours until 19.30 then went home without seeing a Dr about this

    Visited November 2023

    Report as unsuitable

    Review titled Midlands Medical Partnership

    Replied on 17 November 2023

    Dear Patient, Thank you for your feedback and we are sorry to learn of your experience accessing our services. Please contact the Site Lead Officer at Erdington Medical Centre to discuss your concerns further. Kind Regards Angela

    Report as unsuitable

  2. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 May 2023

    I find they are helpful, courteous and try to sort your needs with empathy. When phoning I felt they were listening and helping me as best they could.

    Visited May 2023

    Report as unsuitable

    Review titled Midlands Medical Partnership

    Replied on 22 May 2023

    Dear Patient We are really grateful and appreciate you taking the time to share your experience with us. We have shared your feedback with the wider team who very much value your positive comments. Kind regards Angela Site Lead Officer

    Report as unsuitable

  3. Review titled Phone lottery sick joke

    Rated 1 star out of 5

    by Anonymous - Posted on 20 October 2022

    I've had enough of this surgery's 8am phone lottery to get an appointment or organise a doctors note. Today I missed a call from a gp as I was I the bathroom, my partner took an hour to get from 4th in phone queue to be told I was next to be called, at 11.40 my phone flashed, ring tone didn't even kick in, got a missed call fro GP who appeared to have rung off as soon as phone connected, less than a second. So I then spent a further 45 minutes to call back. Was told gp had tried twice so I could call back tomorrow morning and try again. Disgraceful!! This surgery does nothing for my blood pressure or stress levels having to deal with such poor service!!! Sick of it over the years, health care should not be a phone lottery

    Visited October 2022

    Report as unsuitable

    Review titled Midlands Medical Partnership

    Replied on 24 November 2022

    Thank you for your feedback and I am sorry that you have had a poor experience when trying to contact the surgery to book an appointment and that you missed your first GP call and had a missed call from the GP due to the phone call being cut off. We are currently experiencing a high demand for appointments and the reception team are working hard to try and answer as many calls as they can. With regards to the call from the GP we are unable to give an exact time of the call to the patient will be made so unfortunately you missed the first call due to you being unavailable. With regards to the second call, I am unable to investigate as to why the call was cut off as I do not have your details, but if you would like to discuss the matter further, please email the surgery and ask for the Site Lead Officer to call you.

    Report as unsuitable

  4. Review titled Rubbish

    Rated 1 star out of 5

    by Anonymous - Posted on 01 April 2022

    I've been trying to get to see or speak to doctor since Sunday ended up calling an ambulance 3 day later, they told me to get a gp appointment, not a cat in hello chance of that happening by time I get through there no appointments, so this morning I went to speak to them in person, can't get an appointment in person I explained the situation told them and what hospital told me to do but they will get someone to contact me a week later. By that time I could be dead thankyou for nothing erdington medical centre.

    Visited April 2022

    Report as unsuitable

    Review titled Midlands Medical Partnership

    Replied on 06 April 2022

    Dear Patient Thank you for your feedback and we are sorry that you had difficulty in contacting us to discuss your health concerns. We in no way wish any patients to be distressed or feel frustrated and as a NHS team work to try and help patients and we apologise if this was your experience. So we can look in to this on an individual basis, please can we ask you provide further details either by contacting us directly on erdingtonmedical.centre @nhs.net or 0121 373 0085 option 4 Reception . Kind Regards Angela, Site Lead Officer

    Report as unsuitable