Weoley Park Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Karim Chaudry - Posted on 08 September 2023
All of the staff are kind and helpful. They are invested in making the right choice for their patients. Incredible service. Hats off to them.
Visited August 2023
Review titled Weoley Park Surgery
Replied on 11 September 2023
Dear Karim, Thank you so much for your feedback, it is greatly appreciated. This will be shared with all staff at the next practice meeting. Kind regards Susan Hansard Senior Administrator
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Review titled Huge wait times and incorrect records
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
Advised next available appointment was in 5 weeks time and blood tests that were undertaken not recorded on records. When you do manage to get an appointment, they don’t call as advised. Moved GP surgeries and got an appointment within 2 days. Much more helpful when you need it. Consider moving!
Visited June 2023
Review titled Weoley Park Surgery
Replied on 27 June 2023
Dear Patient, Thank you for your feedback. We are extremely sorry that your experience with the practice has been poor. We do offer appointments at Pharmacies and other surgeries named "The Hub" at College Green and Northwood Medical Centre, patients can also register on-line where there are designated appointments for patients to book. If this was not offered to you again we are very sorry. Unfortunately sometimes demand outweighs our capacity and we are working very hard to resolve this. Once again please accept our apologies. Susan Hansard Practice Administrator
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Review titled "call us at 8am tomorrow"
Rated 1 star out of 5
by Alison McNamara - Posted on 23 June 2022
just horrendous. been trying to get an appointment for a week, i call at 8am, and at 8.01, and 8.02 and 8.03... line is always engaged! actually went to the practice in person today to try and book. only one woman answering the phones!! the way GP appointments work now is a JOKE! except no-one is laughing. secondly, are you serious that it takes a week to register a new patient?? (lets not forget the fact that when i called yesterday to ask how i register, you told me to go to the surgery, so i do and you are out of stock of PAPER?? Am told to do it online, could have done that yesterday! I need someone to see my 4 week old, instead of being able to fill in a simple form and see someone, I will now have to clog up the childrens hospital queue because again, your practice is a JOKE!
Visited June 2022
Review titled Weoley Park Surgery
Replied on 21 July 2022
Dear Alison, Thank you for your feedback, it is important that we receive feedback whether it be positive or negative so will can learn from it and try to improve on any issues raised. Please accept our apologies for your poor experience, it must have been very frustrating. We try hard to provide a good service to all our patients but accept there are times when we do not meet their expectations and fail to deliver the service we try hard to maintain. I understand that the issues you have raised have been dealt with now but if you wish to discuss this further please contact the Practice Manager. Susan Hansard Administrator
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Review titled Great surgery always deal with my requirements.
Rated 5 stars out of 5
by Nicole Moy - Posted on 27 July 2022
I have been a patient for many years, over the last few years I have had health issues and the practice have been great with my appointments and dealing with my problems.
Visited May 2022
Review titled Weoley Park Surgery
Replied on 27 July 2022
Dear Nicole Thank you for taking the time to provide feedback. We are very pleased that your experience was positive. As a practice we strive to deliver the best service possible to our patients and as such we always take patient feedback very seriously, whether it is positive or constructive criticism as we see this as an opportunity to improve the service we offer our patients. Kind regards Zahira Tayeb PRACTICE MANAGER
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Review titled Amazing Support
Rated 5 stars out of 5
by Ashlee Edge - Posted on 10 May 2022
My daughter was so poorly just over the bank holiday. I called the surgery expecting not to get an appointment. However, they booked me an appointment straight away and even managed to help rearrange my minor survey to suit. The reception team at both Weoley and Grange were amazing, particularly the young man at Weoley Park who went above and beyond to support us! Also a lovely female receptionist who helped tirelessly with her prescription. Both doctors we saw were wonderful and put themselves out to see my daughter. Wonderful service!!
Visited May 2022
Review titled Weoley Park Surgery
Replied on 20 July 2022
Dear Ashlee, Thank you for your feedback. We appreciate all comments whether positive or negative. We strive to offer a good service to all our patients and are delighted your experience at both practices was a positive one for both yourself and your daughter Your comments regarding the reception team and GP's is greatly appreciated and have been passed on. Susan Hansard Administrator