Church Road Surgery - Ratings and reviews
Reviews
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2023
I've been trying to get a doctors app for 2 weeks now I even ring at 8am get through at 8.15 and No Appointments .so frustrating they need more doctors something needs to change .
Visited September 2023
Church Road Surgery has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Roger Bettles - Posted on 20 March 2023
I filled in a 5dy report on my high blood pressure, I took it to the surgery on the 6th March, I have not had a rely as 20th March, I had a blood test on the 17th March, I asked the nurse about the results of my blood pressure who said it had not been processed and she said she would send a e-mail to the relevant people which she did. I phoned the surgery today and was told I could have a blood pressure test this morning when I got there the nurse recognised me , she went to the reception to chase my results up and then told me that somebody would phone today it is now 6.50 pm and nobody has been in touch with me, I have been a patient 37 +yrs. I would appreciate a follow up call as matter of urgency. Regards Roger Bettles
Visited March 2023
Church Road Surgery has not yet replied.
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Review titled Impossible to get an appointment!!
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
For the last 2 days my 86 year old father has been trying to get an appointment at this surgery. He has been told to ring at 8am every morning but by the time he gets through all appointments have gone. He is in pain and has even gone personally to the surgery to try and get an appointment. Everyone says there is nothing they can do and he needs to keep trying. After receiving a phone call from the reception team, who I have every sympathy for, they suggest members of the family call at 8am as well to give him a better chance...... Perhaps more appointments might help and a bit more understanding for someone who is elderly. Unfortunately this shocking state of affairs is not limited to this surgery alone, and they wonder why more people are calling ambulances and turning up at A&E
Visited February 2023
Church Road Surgery has not yet replied.
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Review titled Permission to contact surgery on someone’s behalf
Rated 3 stars out of 5
by Sue Lawrence - Posted on 26 February 2024
I have permissions on record to contact the surgery on my daughter’s behalf, it is then presumed when contact is made I am phoning for a ‘infant/young child’! I am asked the age of the ‘child’ and receive the comment ‘oh I thought you were phoning for a child’! My ‘child’ is an adult with autism who on occasions requires support - requiring support is not and should not be assumed as ‘age limited’. This has occurred several times on contact with the surgery on my daughter’s behalf - very disappointing.
Visited February 2023
Church Road Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2022
Receptionists are generally pleasant but we have been trying to get my mom assessed for dementia for over 2 years now and still no appointment with memory clinic despite the gp supposedly doing a referral at the end of last year. Chasing the surgery about the referral online and by phone to make sure it was actually done and getting no response. My mom needs help and her needs are being ignored completely and we her family are being left in a desperate situation trying to care for her with no outside help due to not having a diagnosis.
Visited July 2022
Church Road Surgery has not yet replied.
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Review titled Really responsive
Rated 5 stars out of 5
by Hardi - Posted on 16 May 2022
Called the surgery as my little one didn’t feel well. I called around midday and the receptionist went away and called me back to tell me that they have managed an urgent review. The doctor was very kind and made us feel welcome and a ease. Everyone seems to have put my kid at the centre of their attention. Really impressed.
Visited May 2022
Church Road Surgery has not yet replied.