St Heliers Medical Practice - Ratings and reviews
Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
I called to book an appointment for my daughter at 11.30 in the morning, already missed two days off school. Receptionist aware of this. I was advised to call back again in the afternoon, did not state what time. I called at 16.31, on hold for 3 mins to be told to call back the following day as its outside of hours. Appalling service.
Visited December 2023
St Heliers Medical Practice has not yet replied.
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Review titled a long time on the phone
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I was 14th in the queue but waited for my turn. Explained that I was asked to return after 2 months to see how treatment was working only to be put through to clinical support. On hold for one hour before I was cut off. This is appalling service. Phoned again in the afternoon and was on hold to clinical support for 50 min. Gave up and will look for another surgery.
Visited August 2023
St Heliers Medical Practice has not yet replied.
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Review titled Gone down hill
Rated 2 stars out of 5
by Tony - Posted on 16 May 2023
I contacted this practice about seeing a certain Dr, and was told I’m not allowed to pick who I want to see, and now trying to get an appointment on line (as they keep suggesting) well there are no appointments for the next minimal 16 weeks!! How pathetic with any of the doctors suggested!! And as I can’t use my phone at work during the times that they want you to call I’m not able to book an appointment but the staff that sit at the desk who just natter to one another when phones are ringing and haven’t got any manners at all.
Visited May 2023
St Heliers Medical Practice has not yet replied.
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Review titled Frustrating service
Rated 2 stars out of 5
by Dawn Simmonds - Posted on 06 April 2023
I have been asked to ring my Doctor to discuss my medication before I can get it on repeat. Have now rang 3 times, get put through to the clinical team and my call is never answered, the shortest time I hung on for was 42 mins, the longest 53 mins. I will try once more then will go to the surgery and wait in there until I get to speak to a Doctor, even if I have to sit there until midnight or longer. The conversation will be very short so this is now ridiculous and so annoying.
Visited April 2023
St Heliers Medical Practice has not yet replied.
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Review titled Really gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Pre-pandemic and even during the pandemic this was a perfectly good surgery, the service was never amazing but it got the job done. Now you have to wait on hold for anything up to an hour only to be passed through to clinical support who can’t even help you anyway and then you’re on hold again for another hour for a doctor or waiting for a doctor to call you back, which means the surgery is basically unusable for anyone who works full time. I’m not even asking for face to face appointments - the ability to book short telephone appointments online with a doctor/nurse during the pandemic was great and needs to be brought back. All you can book now is vaccines and smear tests. Very disappointing from a surgery my whole family has been using for decades.
Visited January 2023
St Heliers Medical Practice has not yet replied.
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Review titled A GP practice with a Wow factor
Rated 5 stars out of 5
by Eamonn Neville - Posted on 02 December 2022
We registered with St Heliers in Oct 2022. Wow we are so pleased we did. Our experience includes super friendly staff, a customer friendly telephone system that works, but it’s when you need to call the practice that you appreciate how effective the system is. I called at 11am, I was transferred to a senior Doctor who listened and determined a face to face consultation was required. I was given an appointment for 3.20pm the same day. The Doctor listened, recommended up to date medication and together we agreed an action plan. Wow I am so impressed, happy staff, excellent systems, so patient friendly. Thank you.
Visited December 2022
St Heliers Medical Practice has not yet replied.
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Review titled Brilliant care throughout
Rated 5 stars out of 5
by Mike Collis - Posted on 08 November 2022
Thus practice is outstanding. You are spoken to by a doctor and, if necessary, seen on the day you ring. Everyone is courteous and caring. You cannot wish fir a better service. Thank you
Visited November 2022
St Heliers Medical Practice has not yet replied.
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Review titled Things have slipped
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2022
Throughout the pandemic I couldn’t sing your praises enough. Never struggled getting a appointment, these were all very phone in the first instance then called in if needed. The voice message at the beginning of the call explained it didn’t matter what time during either session you rang you would be seen to. Now I have rang every day last week and every day this week trying and trying to get an appointment and I’m getting nowhere. You’re in a ridiculously long queue first thing in the morning by which point apparently all appointments are gone. Go back to the telephone triage and help system because this is dangerous and ineffective.
Visited November 2022
St Heliers Medical Practice has not yet replied.
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Review titled High praise for this surgery
Rated 5 stars out of 5
by Natalie Sharpling - Posted on 21 July 2022
I have recently joined the practice as a patient and have been delighted with my experiences so far. From registration process through to sorting out medication and booking appointments, the process has been very straightforward. Staff are very friendly and go the extra mile to be supportive. It is a difficult time for our health care system but this practice has shown me what is great about the NHS. Thank you everyone!
Visited July 2022
St Heliers Medical Practice has not yet replied.
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Review titled Great idea but needs tweaking
Rated 4 stars out of 5
by Mrs Jacqueline Anne Danks - Posted on 27 June 2022
I love the fact you have a telephone call rather than a face to face, then if required a visit to the doctors. Most of the time I only need to talk to a doctor as it's to do with mental health or its something I need assistance with, and a phone call is all that's needed. Save me time getting baby sitters and the doctors time as its a quick chat rather than a sit down meeting. The only thing I hate with a passion is the way you have to call reception to be but through to clinical support then get an appointment. This sometimes has taken me over an hour on hold, with a newborn and a 2 year old this can get very stressful. It's also very unneeded as I and many other people who are with the doctors either has patient access or the NHS app. Pre COVID you could book appointments online which was perfect. Now all I can book is a smear test. All the system needs to become a 5* from me and more than likely many other patients is access to book a telephone consultation via the apps available, because to be honest isn't that one of the reasons it was designed. I must say that every doctor I have seen during both my pregnancies and for just general health issues have been amazing, it's just the arrangement to how you get to speak to a doctor I have issues with.
Visited June 2022
St Heliers Medical Practice has not yet replied.