Ashfield Surgery - Ratings and reviews
Reviews
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Review titled Appointments system
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
I telephoned exactly 8.30. The automated system infirmed me I was no. 5 in the queue. I was stranded at no. 3 for over 40 mins. 59minutes later I finally got thru to reception and told no appointments were now available. This is not the first time this has happened. I complained both times and was told the practice manager would look into it. The appointment was for my husband who had been trying for a week to get an appointment. I dug my heels in and finally was offered an emergency appointment at ashfulong practice on Saturday. The Dr's and most receptionists are good. But the system is horrendous. The automated system needs a serious overhaul!
Visited April 2024
Ashfield Surgery has not yet replied.
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Review titled Prompt Appointment and Good Attention
Rated 4 stars out of 5
by Kevin Davies - Posted on 10 April 2024
I've been with Ashfield House for many years, and yes it can be very difficult to get a timely appointment at times, but I believe this is more of a general issue with the NHS these days rather than Ashfield specific. Anyway, I felt I needed to see a GP and I phoned for an appointment just before 12.00 mid-day and was given a slot for 1.00pm. Super! I was seen promptly by the Doctor, who conducted a thorough examination, and a review of my recent conditions. Everything was properly explained. I was given a prescription and a follow up call for next week was also arranged. I was very pleased and satisfied with thE whole process. Thank You.
Visited April 2024
Ashfield Surgery has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I went into the practice 9/4/2024 to make an appointment for a doctor to look at two skin lesions, I had to change the appointment from next week to be told there were no appointments for 4 weeks. Seeing they could be skin cancer I feel that this wasn’t good enough. The receptionist didn’t look to see if there were any cancellations and she wasn’t in the least but kind or apologetic. I had to ring 111 who got me into a surgery in Erdington. Thank goodness for 111 and the Erdington surgery
Visited April 2024
Ashfield Surgery has not yet replied.
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Review titled Lovely phlebotomist
Rated 5 stars out of 5
by Victoria Jones - Posted on 24 April 2024
Great experience today having my regular blood test. The phlebotomist at Ashfield surgery is always very friendly and professional. She gave me permission to use her name but this reviewing platform forbids me to use it! Thank you so much s g, you always do a brilliant job!
Visited April 2024
Ashfield Surgery has not yet replied.
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Review titled Tried for a week and still couldn't get an appointment
Rated 1 star out of 5
by Marie Fincher - Posted on 26 March 2024
Having been a very happy with the surgery form many years. Not now. If you can get that all elusive appointment, great! Doctors are excellent. But therein less the problem. I rang last Monday at at 8.30. Didnt even ring out. Then I get a message to say can't take your call. Then I rang again on the Friday to get the message "there's no routine appointments today" Receptionists unhelpful, almost rude sometimes. When I eventually get through, it was a 3 week wait for an appointment!! What a disgrace! Surely there has to be accountability for how terrible this practice at the front line has become? Do better!!
Visited March 2024
Ashfield Surgery has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
spoke to a lady early on the 7/2/24 and asked for a expedite letter as i have been waiting for gallstone surgery for 18 months and my health is getting worse and worse. the last 3 weeks i have been constantly sick and in pain. the lady said this letter will be sent off right away. i called back around 5 pm to see if this had been done. there was no record of me calling in the morning and that my request will now be sent to the admin team and id hear back by 6pm, 6pm came , no phone call. i called today around 4pm, apparently the person who deals with this has gone home. i do not understand why they have such a laps attitude. I could end up having a massive gallstone attack and collapse at home!!
Visited February 2024
Review titled Ashfield Surgery
Replied on 15 March 2024
Dear patient Thank you for your feedback and I am sorry to hear your experience trying to arrange an expedite letter for your gallstone surgery. Long wait times in secondary care means that patients often find themselves coming back to us time and again for advice and treatment as their conditions worsen. The team here are just as frustrated as you are at the situation and we do try and do all we can to help expedite these referrals wherever possible, but the decision on what referral takes priority does not rest with us. It is unusual that your request was lost and without knowing more details I am unable to investigate this any further. This is not a regular occurrence so I suspect there may have been mitigating circumstances at the time. While our team are busy with many referrals and enquiries daily, if you were promised a call back then you should have received that call back and I am sorry that this did not happen. Thank you for getting in touch, I will ensure this is shared with the administration team, along with your feedback on the call back and lost enquiry. Kind regards, Matthew Lowe Practice Manager
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Review titled Phlebotomist
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
I was feeling anxious about my scheduled blood test. Blood’s taken by Sophie the phlebotomist. She was friendly and professional Did not feel a thing. Well done Sophie
Visited February 2024
Review titled Ashfield Surgery
Replied on 15 March 2024
Dear patient Thank you for your very kind words. I know for many patients, having your bloods taken can be cause of anxiety. All our team go to great lengths to reassure patients to try and make the experience as pleasant as possible. I will be sure to share this with Sophia and the rest of the team, who I know will be delighted to hear about this. Thanks again Matthew Lowe Practice Manager
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Review titled Not best practice.
Rated 2 stars out of 5
by Female - Posted on 20 February 2024
I waited a considerable time to raise an urgent medication query on behalf of my father who has dementia. The promised call back didn't occur (not for the first time) so why not transfer this type of call to either the pharmacist or prescriptions clerk ? My partner works for a surgery in another Integrated Care Board where there is a daily dedicated prescriptions line at certain times.
Visited February 2024
Review titled Ashfield Surgery
Replied on 15 March 2024
Dear patient Thank you for your feedback and I am sorry to hear your experience trying to arrange medication for your father was not up to our normal standards. You are correct that in most cases, prescription requests like this are passed onto our pharmacy team to handle. For more urgent enquiries such as you described, these would normally be passed onto the on-call GP if the pharmacy team are unavailable. Without knowing more details to help identify when this took place I am not able to say for sure the reason this did not occur. If you would like to get in touch with me I will be happy to investigate further. We are in the process of recruiting additional support for the pharmacy team to help address the increase in medication related enquiries. We hope in future you will see an improvement in this service. Kind regards, Matthew Lowe Practice Manager
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Review titled Another day another shambolic experience with ashfield
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
No option to make an online appointment. Why do they even signpost you to do this when there are never any appointments? Phoned at 8.31 and got the automated prompt that they were experiencing a high volumes of calls. What happend to the queue system? This surgery needs investigating!
Visited December 2023
Ashfield Surgery has not yet replied.
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Review titled Generally good service
Rated 4 stars out of 5
by Helen B - Posted on 22 December 2023
Personally I always find the receptionists helpful. Yes it is difficult to get an appointment, but this seems to be the case in most surgeries. I’ve had to make a few visits in the last 3 months and have been happy with the level of care offered. Recently offered a phone appt, accepted it, but then surgery rang me back and said doctor would prefer to see me face to face. I was very happy with this and had a good, unhurried appt with the doctor.
Visited December 2023
Review titled Ashfield Surgery
Replied on 15 March 2024
Dear patient Thank you for your very kind words. Demand for appointments continues to rise, and yes this is the case for most surgeries across the country. I am pleased to hear that when you have needed to be seen you have been able to secure an appointment and your experience with the doctor was positive. I will be sure to share this with the rest of the team, who I know will be delighted to hear about this. Thanks again, Matthew Lowe Practice Manager