Whitnash Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing Practice
Rated 5 stars out of 5
by Sarah Wallace - Posted on 03 April 2024
I had surgery at the end of January which required daily visits to the nurse. I can honestly say that everyone there, from all the receptionists to all of the nurses I saw were beyond amazing and I will always be thankful for how well they treated me. They found me an appointment every day even Saturday's and treated me with nothing but respect and compassion the entire time (this went on for approx 6 weeks on daily visits!) I Would recommend Whitnash Medical to anyone. 5* for sure!
Visited February 2024
Review titled Whitnash Medical Centre
Replied on 04 April 2024
Thank you sincerely for taking the time to share your review with us. Your feedback is invaluable to our team as we continuously strive to provide exceptional service. Your kind words serve as a great encouragement and affirmation of our efforts, we really appreciate your support. Should you have any further comments or suggestions, please do not hesitate to reach out. Sarah Hamson Practice Manager
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Review titled Worst Receptionists ever met
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2023
It is always a battle with these appalling reception staff. They are rude, dismissive and impatient. When you ask for a doctors appointment they ask numerous personal questions why. Then decide "in their judgement " you can go to the chemist instead. The chemist then says no, you need the doctor. They are more interested in their own conversations than helping people & make you feel like a time waster. Manners & courtesy here are long gone, replaced by patronising arrogance. When you do insist, and see the doctors, they are lovely and so helpful. The staff need urgent training, starting with manners
Visited July 2023
Review titled Whitnash Medical Centre
Replied on 21 July 2023
Thank you for taking the time to leave feedback in your experience with the practice. The reception team have been asked by the GP Partners to ask patients for a brief description of the problem in order to direct patients to the correct clinician and also to help clinicians prioritise their calls. I am sorry you find this frustrating but please rest assured that it helps our patients to get seen by the right clinician and helps manage capacity issues. Feedback left anonymously is always difficult to resolve as it cannot be investigated. If you would email me (sarah.hamson@nhs.net) with your details I can have a listen to the calls you have made to the surgery and identify any training needs, alternatively I can arrange a call to discuss your issues if this is your preference. Kind regards Sarah Hamson Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
Called for an appointment at 8.30, Dr called back and treatment advised by 8.35. Super friendly receptionist and lovely doctor
Visited April 2023
Review titled Whitnash Medical Centre
Replied on 28 April 2023
Thank you for taking the time to add your review, patient feedback is something we really appreciate (whether positive or constructive). I will pass on your compliments to the whole practice team.
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Review titled Big Thank You
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2023
We need to change our medical practice as a result of a house move. This has worried me greatly due to the nature of my health issues. Thank you to the friendly gentleman on reception today who has been helpful, informative and reassuring. We hope to join this practice soon.
Visited March 2023
Review titled Whitnash Medical Centre
Replied on 28 March 2023
Thank you for taking the time to add your review, Patient feedback is something we really appreciate (whether positive or constructive). I will pass on your compliments to the team.
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Review titled Amazing practice!
Rated 5 stars out of 5
by Gill T - Posted on 17 October 2022
I don’t often get the time to do things like this as a busy mum of two small people but I really want to pass on my feedback, thanks and praise for the practice today! My child really isn’t well at the moment so I rang at 8:30am this morning to get an appointment for them. The doctor called me back less than 30mins later and we went in to see them less than an hour after my initial call…what amazing service! I am so grateful to all involved, especially the doctor we saw who was just brilliant with us today (and on Friday of last week when I spoke to them too!). As a swft nhs worker myself I am acutely aware of the strains on the service at present but any such issues really weren’t evident at all this morning in the reception staffs’ and the doctor’s speedy approach to the situation! Anyway, I just wanted to highlight how impressed I am with the surgery in general and with the specific doctor’s efforts this morning! Thanks to all at Whitnash Medical Centre, we’ll always be ever so grateful to you guys, particularly as everyone’s been extra helpful since my child was diagnosed with a serious, life-changing condition 3 months ago. I always recommend Whitnash to friends and family and will passionately continue to do so! Thanks again!
Visited October 2022
Review titled Whitnash Medical Centre
Replied on 18 October 2022
Thank you for taking the time to add such positive feedback. I will share this with the team (Clinical and non-clinical), i know it will be greatly appreciated.