Central Surgery - Ratings and reviews
Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2024
I submitted the form online for a drs appointment, then was contacted just 10 minutes later with the offer of a face to face GP appointment within half an hour… really impressed on how quickly I was contacted. The GP who I saw was fantastic and explained everything so thoroughly. The surgery’s standards have really improved.
Visited April 2024
Review titled Central Surgery
Replied on 18 April 2024
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.
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Review titled Prompt Service
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2024
I called the surgery at 8.30 requesting an appointment for today Receptionist called me back at 10.30 to offer me an afternoon appointment which I gratefully accepted. Waited 10 minutes to see the doctor. Very satisfactory experience all round at Central Surgery. Also, the updating of the whole area is a big improvement as are the screens with volume to alert patients to the location of their appointments with named professional. Keep up this improved practice!! Helen
Visited February 2024
Review titled Central Surgery
Replied on 18 April 2024
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.
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Review titled this is a great practice
Rated 5 stars out of 5
by penny leverton - Posted on 22 January 2024
The GP I saw was very helpful, she told me everything I needed to know about my forthcoming replacement knee, putting my mind at rest, she was very thorough, and helpful
Visited January 2024
Review titled Central Surgery
Replied on 23 January 2024
Thank you so much for your positive feedback. We are delighted that your experience with us was good. I have shared your comments with the whole team at Central Surgery.
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Review titled Experience!
Rated 5 stars out of 5
by KELVIN SHAW - Posted on 16 January 2024
Vast improvement over last 3 months. 40yr old practice is now looking fresh clean and modern. Booking system is now much improved. Staff friendly. My doctor today was excellent. Long may it continue in 2024.
Visited January 2024
Review titled Central Surgery
Replied on 18 January 2024
Thank you for your positive comments. We are delighted that you have had a good experience at the practice. The whole team has been working extremely hard and your comments are really encouraging to read. I have shared your feedback with the entire team at Central Surgery. Thank you.
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Review titled Best experience ever at the surgery
Rated 4 stars out of 5
by Chris P. - Posted on 07 December 2023
I was seen before my appt. time - not even 30 seconds of waiting. The lady (not a doctor) who saw me was very friendly , informative and knowledgeable . I only wish I could name her but site rules don't allow me to do so . A really good experience . I sincerely hope that the surgery continues what appears to be an significant improvement . Happy Christmas to all the staff .
Visited December 2023
Review titled Central Surgery
Replied on 11 December 2023
Thank you for your positive feedback. We are absolutely delighted that you had a good experience with us. I have shared your comments with the whole team at Central Surgery. Your positive comments are a real encouragement to us all.
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Review titled Improved Service
Rated 4 stars out of 5
by Mark Gore - Posted on 29 October 2023
In the past few weeks my husband and I have contacted the surgery about concerns and requests for appointments, advice etc. three or four times ,through the new email system . Each time we have had a helpful response within a couple of hours of leaving the email. The new system seems to be working, in our experience extremely well.
Visited October 2023
Review titled Central Surgery
Replied on 30 October 2023
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.
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Review titled Great practice
Rated 5 stars out of 5
by Christine Stott - Posted on 02 November 2023
I was very impressed with the quickness of seeing a doctor by the new appointment system on the computer I sent my request to see a doctor with my symptoms and received a call within 30 minutes with an appointment. I was seen 40 minutes later and received treatment. The process was much easier than I expected. Thank you.
Visited October 2023
Review titled Central Surgery
Replied on 03 November 2023
Thank you. Your comments have been shared with the entire team at Central Surgery. It really is a great encouragement to us to read your positive feedback.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2023
I am waiting for results of tests. I was sent an appointment for 48 hours time. I took time off work to attend, expecting to hear the results. I met a lovely doctor, who, un fortunately, had no idea why I was there. I explained that I was expecting results. The doctor checked. No results. I asked why I was there then. No idea said the doctor. I later went to collect a prescription and found it wasn't there. When I checked the NHS app it was rejected. Contact the GP. Why wasn't there a note on my record? Waste of my time, waste of the doctors time, and 2 hours of annual leave wasted too.
Visited September 2023
Review titled Central Surgery
Replied on 25 September 2023
We are sorry you have felt the need to complain about your experience. In order for us to try to resolve this matter we would ask you to kindly contact the practice and provide some further details.
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Review titled Difficult to communicate with
Rated 2 stars out of 5
by Anonymous - Posted on 18 September 2023
I am trying to leave a request for a hrt survey in order to be able to order my next supply of hrt medication. I am unable to do this until the surgery opens at 8am. I do not understand why this request cannot be submitted out of hours.
Visited September 2023
Review titled Central Surgery
Replied on 25 September 2023
We are sorry that you have been frustrated due to weekend restrictions which prevent you from accessing the Contact your GP over the weekend. In order to manage the flow of enquiries from patients we have to restrict access during the evenings and weekends. This helps us maintain the ability to respond to all patients during the working day, in the same way they would expect to previous to the new system. Any patient who needs medical support outside GP hours should use NHS111 or in an emergency 999.
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Review titled Great practice
Rated 5 stars out of 5
by Ani - Posted on 24 August 2023
I am happy with the knowledge and help from the doctors, nurses all staff Compassion and care is shown by all. A great team. The surgery is busy but I am able to get an appointment.
Visited August 2023
Review titled Central Surgery
Replied on 11 September 2023
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.