The Atherstone Surgery - Ratings and reviews
Reviews
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Review titled Open surgery Friday 31/03/2023
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
Turned up early for open surgery. One window open. Waited in queue whilst query dealt with at window. (5 min approx.) Opened another window to be told to come back to surgery at 10.30am for appointment which was 1.5 hrs away. When I did return to the surgery 15 min. before appointment time I went to check in on the automated check in I was informed I was to early and was to go to check in desk where I then had to rejoin a queue. By the time I got to check in my appointment time had passed. I had previously been to the surgery two days before to pick up a prescription and tried to make an appointment for my own doctor (2 weeks waiting) and was told to come on the Fridays open surgery. I know open surgery days can get busy but surely there's a more efficient way of dealing with the public. It would have been better if I could have phoned on the morning of open surgery to get an appointment for that time instead of visiting the surgery twice. Good job I'm well enough and young enough to be able to be mobile. Went back to surgery today(5/04/2023) to request some HRT tablets for my partner. Prescription widow was half open but receptionist at desk. I opened the window fully so I felt the receptionist could hear me were she closed the window by half again as to say I shouldn't have done that. I explained to her the reason for my visit, and was informed that my partner needs to make an appointment for a blood pressure check and she needs to fill a form out to get her prescription if she had no tablets left. At this point I was getting a bit angry bassed on my previous experience a few days before and bluntly asked 'what form' at which she raised her hand as to say calm down and handed me a form. Don't no if its the correct form as its for 6 months supply of contraceptives and not HRT.
Visited March 2023
The Atherstone Surgery has not yet replied.
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Review titled Personally ,good service
Rated 4 stars out of 5
by Anonymous - Posted on 13 October 2022
After three years of trying and various receptionists my husband was yet again contracted this morning on his old number, obviously he missed a vital call.I told someone of his current number two days ago.I hope and pray they use the correct mobile number tomorrow as he is in severe pain . We are both very frustrated.
Visited October 2022
The Atherstone Surgery has not yet replied.