Red Lion Surgery - Ratings and reviews
Reviews
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Review titled Outdated
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
Turned up for my daughters appointment to be told that the doctor hadn’t turned up and they was having to cancel all appointments. Always find it hard to get an appointment and the phones could do with a queue system so you know how long you will be waiting on the phone.
Visited March 2024
Review titled Red Lion Surgery
Replied on 09 April 2024
Thank you or your comment. We apologise for the inconvenience this caused. The surgery had arranged additional GP cover to ensure that we were able to meet patient demand ahead of the bank holiday weekend. It was completely out of our control and very disappointing that the GP who had agreed to cover the afternoon for us failed to turn up on time and then contacted us when patients were already waiting to advise he would not be coming at all. Something that we consider very unprofessional. The GP partner who was also working that afternoon saw as many of the waiting patients as possible in addition to those already booked in her clinic. Those remaining were all offered the next available appointment. This is certainly not representative of the service we wish to offer and something that has never happened before. We are acutely aware of the difficulties that the current telephone system causes. When relocating into the hospital premises some years ago the surgery was allocated a line through the hospital switchboard - this has not been fit for purpose for some time. We are pleased to say that we have at last been given the go ahead to install a new surgery telephone system. Work is currently in progress with the system supplier and we are hoping to have an installation date confirmed within the next few weeks.
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Review titled Poor Client relations
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2022
Saying should be open @ 15.40 and answer phone says shut! Can't make an appointment to see anyone only phone calls. The rest of the country is back working as before! why are the Drs still on Flexi time. Patients need to be seen not spoken to on phone! I could be dead before I see a decent DR. No wonder people not happy poor service from DR'S!!
Visited June 2022
Red Lion Surgery has not yet replied.
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Review titled Great Reception Staff
Rated 4 stars out of 5
by Miss C - Posted on 27 May 2022
I have been with this surgery for years and have always found the reception staff to be very helpful and understanding, never once being rude. I have only had the best care and support from this surgery and if you show respect to the staff then you receive it back. Keep up the good work.
Visited May 2022
Red Lion Surgery has not yet replied.