Tean Surgery - Ratings and reviews
Reviews
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Review titled Impossible to get through to make an appointment at 08:30
Rated 2 stars out of 5
by Jon - Posted on 20 February 2023
It seems to be a real lottery to get through to make an appointment at the allotted 08:30 call time for appointments. Try as I might at exactly 08:30, my call rings for about 3 or 4 minutes, then there is a message saying 'continue to hold we are very busy', the ring tone changes, continues to ring for another 3 or 4 minutes and you are then cut off. If you try again it is either exactly the same or there is an engaged tone. Can you please improve your phone call system to one that lets you know what number you are in the queue and does not cut you off. In addition please restore the online booking system that we used to have via Patient Access.
Visited February 2023
Tean Surgery has not yet replied.
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Review titled This is an excellent practice
Rated 5 stars out of 5
by Helen - Posted on 09 August 2022
I have had several appointments and dealings with this surgery and cannot fault the professionalism and care that all staff show to their patients. Like all health care professionals, they are operating under difficult circumstances so not everything goes according to plan but I have no complaints at all with this practice, only praise.
Visited August 2022
Tean Surgery has not yet replied.