Hollies Practice - Ratings and reviews
Reviews
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Review titled Statins
Rated 4 stars out of 5
by A McDonald - Posted on 24 August 2023
I believe there is a shortage of 20mg statins. A fortnight ago my wife and I received 10mg statins and were told to take two each day. Of course these only lasted a fortnight and we expected the same quantity a fortnight later. None have materialised. Can I ask who is managing this situation.
Visited August 2023
Review titled Hollies Practice
Replied on 14 September 2023
Dear Commentator, Thank you for taking the time to leave your feedback following your recent experience. Due to confidentiality I can only respond to your general concerns. If you would like to discuss this in more detail regarding your individual circumstances please contact the Practice directly. There can sometimes be national supply issues or shortages of medications and this is unfortunately out of our control. The Practice tries to work closely with local pharmacies so that we are aware of any supply issues they are facing however there are times where we are first made aware of issues when it is brought to our attention by a patient. In these circumstances we try to issue our patients with a prescription for a suitable alternative medication or dose, this is usually a temporary alternative so the quantity of medication issued may be lower in a hope that the shortages will be resolved and patients can continue with their regular medication. Even with alternatives we do still require patients to order their prescription in the usual way when they have less 1 week’s supply. I hope this has addressed your concerns but explaining how the practice deals with this type of situation but again if you would like to discuss the matter in regards to your personal circumstances in this instance please contact the Practice directly. Kind regards Kathryn Armstrong Office Manager
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Review titled Blood test.
Rated 1 star out of 5
by Karen pegg - Posted on 29 January 2023
I have regular 3 monthly blood tests due to medication I take. Since a certain member of staff left the treatment room I'm having continues problems with the nurses taking my blood. I probably expect a couple of failed attempts, which is frequently happening with me but not 7. Yes 7!! Three different nurses took 7 attempts. It was suggested at one point that I'd have to rebook but as I pointed out what would change? It would still be the same nurses trying to take my blood! Finally the seventh attempt was successful in the back of my hand which I try to avoid as this I find painful. I'm now left with bruising on both arms and the back of my hand. Surely this is unacceptable and if I'm honest incompetent! Why doesn't the practice have a trained phlebotomist? What's the success rate of the nurses being able to take a blood test first time, or maybe second? This cannot continue with me. Is there a GP in the practice that are successful in taking blood? No wonder my blood pressure was raised at my appointment. Something has to change for me as like I said this cannot continue. I await a response with a solution please. Many thanks. Karen Pegg.
Visited January 2023
Review titled Hollies Practice
Replied on 31 January 2023
Dear Commentator Thank you for taking the time to share your recent experience. Due to confidentiality I have responded in more depth to the complaint you raised directly with the Practice via our website. I am sorry you have had a bad experience during your recent consultation. I would like to reassure you that all of our Treatment Room staff are fully trained in phlebotomy. Our nursing team is trained to university level and phlebotomy would have course been a basic part of this training. Our HCAs are trained in phlebotomy and many other areas so they are able to carry out a range of consultations which benefit our patients where as a Practice Phlebotomist would only be able perform blood tests. The Practice offers a range of services which other practices do not and we hope this helps our patients as coming to the surgery is often the most convenient option for them. You can however, if you wish, ask for your blood test form to be printed by us and then you have the option of attending hospital to have your bloods taken. The Treatment Room staff take bloods routinely and during January alone there were 1130 appointments where blood samples were taken. Our GPs do not routinely take bloods, and while they are trained to do so, our Treatment Room staff are far more experienced as they do this daily. Due to the size of our nursing and HCA team, a GP appointment for bloods would not be something the Practice would be able to offer you as patients are signposted to the most relevant clinician for their requirements and this helps to free up GP appointments for those that really need them. I have spoken to the staff who attempted to take your blood sample during your last appointment and I have also discuss the issue with Sarah who is our Senior Practice Nurse. Sarah has advised that the Treatment Room staff have found it difficult to take blood samples with multiple patients over the last couple of weeks. She explained that the cold weather coupled with a known issue with the heating in the health centre which had been reported to the owner of the building and has now been rectified was making it more difficult for them to take a blood sample on the first attempt. This is because being cold can cause your veins to constrict and therefore be harder to find. She also advised that unfortunately some people are just easier to get blood from than others but there are things patients can do to try and make this process easier and that just attending the appointment can often cause some anxiety and blood pressure to rise. Sarah also explained that simple things like drinking enough water prior to your appointment can also help and felt that the link below may be useful for you: How to prepare for a blood test | Patient I hope this response has helped to answer your concerns but if you wish to discuss your concerns further please do not hesitate to contact me. Kind regards Kathryn Armstrong Office Manager
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Review titled Friendly service throughout
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2022
From filling in an online form about my sons cough, I was soon contacted and an appointment was made for him. The receptionist was very friendly. Couldn't fault the doctor. She was very calm and patient with my 2 year old and put my mind at ease. Would definitely recommend the surgery.
Visited June 2022
Review titled Hollies Practice
Replied on 10 June 2022
Dear Commentator Thank you for taking the time to share your positive experience when contacting and visiting the practice recently for an appointment for your son. I have passed on your lovely feedback to our admin and clinical team at the practice who greatly value your kind words. Kind regards Kathryn Armstrong Office Manager